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Table of Contents
Can you cancel an order on Lululemon?
Unfortunately, if you can’t cancel your Lululemon order on time, you will need to request a refund instead once your order arrives. Luckily, Lululemon’s refund process is relatively simple and easy. Customers can make returns either online or in person.
How long do you have to cancel a Lululemon order?
If your order isn’t quite right, you can breathe easy. Once you’ve received your items, we are happy to offer a free refund within 30 days, see full refund policy here. You can return your items by post or in person by visiting one of our stores.
How do I cancel my Lululemon return?
Send us an email, call our Guest Education Centre, or drop in to one of our stores.
Can you return Lululemon if you bought it online?
Can I make a return in person for an online purchase? Yes. If you bought your gear on one of our North American lululemon websites, you can take it back to any North American lululemon store.
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Would you like to return a new product? This process looks a little different! We currently do not accept returns as new in store. You will need to visit the As New returns portal where you will be asked to enter your name and order number (found on your order confirmation) to receive a returns authorization number and return instructions. You are responsible for the return shipping costs.
The answers to your questions are just a click away.
FAQ
How long does it take Lululemon to process an order?
Your gear will be processed and shipped within 1-2 business days of the order date—you can also check on the status of your order HERE. Breathe deeply—we have answers to your most pressing shipping questions.
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It’s about us! (2-4 business days)
$20.00 (2-3 business days)
$30.00
Shipping times reflect total order processing and shipping times. Your gear will be processed and shipped within 1-2 business days of the order date – you can also check the status of your order HERE.
Take a deep breath – we have answers to your most pressing shipping questions.
SHIP TO P.O. BOXING OR RURAL ZIP CODE?
Yes, but we cannot guarantee express or overnight delivery to PO Boxes. Boxes or rural postcodes – choosing standard shipping is the way to go.
Please note that if you have a rural US address or live in Hawaii, Alaska, or Puerto Rico, you cannot order hazardous materials, including aerosols.
DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?
Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.
What do I do if my tracking shows my order has been delivered and I haven’t received my package?
Our GEC is here to help. Contact us with your order ID, tracking ID, full name, email address, shipping address, courier name, shipping date and the missing items from your order.
For our GEC opening hours and contact information, click HERE.
Why are there shipping restrictions for my Selfcare order?
If you are located in Hawaii, Alaska, Puerto Rico or have a rural US address, you cannot order hazardous materials including aerosols. If you are located elsewhere in North America, all hazardous materials, including aerosols, must be shipped via standard ground shipping.
I LIVE IN PUERTO RICO. WHAT ARE THE SHIPPING COSTS AND WHEN WILL I RECEIVE MY ORDER?
If you live in Puerto Rico, shipping is free. You will receive your order 2-7 business days after it leaves our distribution center.
If you have more questions, we have answers. Our GUEST EDUCATION CENTER can help.
Will Lululemon accept returns after 30 days?
Lululemon allows returns of unworn, unwashed merchandise with the hang-tags still intact up to 30 days post-purchase—a return window that can be considered roughly standard according to our Returns Benchmarks Report.
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Let’s break down the many facets of Lululemon’s return policies and how they exceed consumer expectations.
Lululemon’s super-fast refund option
One of the most notable features of Lululemon’s returns policy is the retailer’s Fast Track refund option, which allows buyers returning three or fewer new items to receive a refund via e-gift card within two hours of dropping off their items with FedEx or FedEx Receive USPS location instead of waiting for the return to be received, processed, and approved at the warehouse.
This is a gold standard for refund offers, as even a refund within 7 days is considered above average in our 2021 Returns Benchmark Report.
(Editor’s note: A platform like Narvar can help a retailer enable faster refunds triggered by carrier scan at drop-off, like this one and more. For more information, schedule a demo with one of our experts. )
Lululemon also enables online returns without Fast Track for buyers who prefer a refund to their original form of payment or who are returning more than three items. Items purchased online can also be returned to the Company’s retail stores.
Lululemon gift cards and all items sold through the Company’s “We Made Too Much” sales are considered final sale items and are non-returnable.
The Lululemon return window
Lululemon allows returns of unworn, unwashed merchandise with hangtags still intact up to 30 days after purchase – a return window that can be considered roughly standard according to our Returns Benchmark report.
Swimwear purchases must also have the sanitary pads in place to be eligible for a return and all returned goods will be inspected upon receipt.
Lululemon return methods
The return methods that Lululemon makes available depend on the type of items purchased, the original place of purchase, and the number of items being returned.
Standard purchases can be returned online or in store; Customers requesting Fast Track Refunds can only return their items via USPS and FedEx. Lululemon offers free returns — a step above 45% of omnichannel retailers who charge for it.
Buyers who initiate returns of new merchandise through the Company’s online returns portal will receive shipping labels to attach to the returns bag or box and drop off at any USPS or FedEx location (US and Canada).
Lululemon’s Return Introduction Channels
Customers requesting a refund to their original form of payment or returning more than three items are advised to begin their returns on Lululemon’s online returns portal.
By clicking the “Return Items” button on the form, buyers will be prompted to either log into their Lululemon accounts or view their orders as a guest.
Lululemon gear purchased through the company’s North American e-commerce shopping sites can be returned in person to North American retail stores, although the company cannot offer PayPal refunds to customers who return items in-store (refunds are by gift card only, AMEX, possible Visa or MasterCard).
Finally, Lululemon provides phone lines and a live chat tool through its Guest Education Center to help with returns and customer questions.
Lululemon’s return policy visibility
Lululemon’s return policy is prominently displayed and linked in two places in the site footer, with mentions in the “My Account” and “Help” sections. These two links direct visitors to a dedicated return policy page that connects the reader to additional information on return policy, online return initiation, refund policy, and returns status lookup.
Additionally, the company’s product description pages (PDPs) include its free returns policy both in the page header and in the shipping option drop-down menu.
Lululemon’s easy-to-use returns portal
Finally, like about half of omnichannel retailers, Lululemon allows returns through its branded online returns portal. These gateways make it easy to manage returns, enforce rules related to return windows, eligibility, and more. Additionally, they help make the returns process more transparent, allowing retailers to understand and analyze their reverse logistics processes.
Lululemon goes above and beyond for its customers, and its returns and refunds policy is no exception. Check out these great return and refund policy examples for more inspiration.
Can you return pilled Lululemon leggings?
UPDATE: As of September 2019, lululemon has made pilling a non-quality issue. Meaning, if your product pills, you are no longer allowed to return it due to manufacturer defects or quality issues. This is really unfortunate because many of their Align leggings will eventually pill.
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Updated: 4/5/2019 | lululemon return policy
lululemon sent a letter to patrons explaining that their shipping and returns process is being delayed. Some customers see returns waiting to be processed within weeks or even months. Please be patient during this difficult time. The lululemon crew is working on a rough schedule to comply with the social distancing requirements set out by the local government where the returns warehouse is located in Washington state.
Response times via live chat, phone, and email are taking longer than usual. We recommend emailing the Guest Education Center (GEC) with any issues with your orders.
Thank you for your consideration and attention.
See lululemon return policy
Related: See lululemon’s COVID-19 announcement on their homepage.
lululemon activewear is expensive, and often you want expensive purchases to last a lifetime. Sometimes it doesn’t, and lululemon understands that (or at least it should). That’s why they stand behind their products and strive to make it right when things go wrong.
If the quality is not good enough, you are entitled to a return or exchange at lululemon. Read on to learn more about how lululemon returns work and if your item qualifies for the warranty promise.
What is lululemon’s return policy?
lululemon’s returns policy allows buyers to return full price products within 30 days for a refund using the original form of payment. The item must be in new and original condition.
The rip tag and product tag must be attached in order to receive a refund.
There are certain items that are considered final sale, even at full price. These non-refundable items include:
water bottles
Men’s and women’s underwear
socks
Swimwear without a protective lining
For online orders, lululemon offers free shipping AND returns.
How do lululemon returns work?
Stores allow you to submit your receipt within 30 days for a full refund on full priced goods. A representative will be happy to process your refund in the original form of payment if the refund is made within 30 days.
Online you need to login to your account and go to your order page. From there, click on “Order Details”.
If your item is eligible for a refund, you will have the option to click Return Item.
Fill out the form and download a return label. Drop off your return at your nearest USPS or Fedex office and allow approximately 7-15 days (or nearest billing cycle) for your return to be processed on the original payment form.
Are there any exceptions to the lululemon return policy?
There are some exceptions to refund payments that are beyond lululemon’s control. For example, if I buy online with PayPal and return it to the store, they usually refund with whatever form of payment I prefer. I usually go back to my debit card because it’s linked to my PayPal account.
I also once returned an item that I bought internationally. They ended up refunding the ticket price in store and not the actual value of the item I bought it from.
I bought a pair of leggings in Vancouver, BC, Canada for $98 CAD and returned them in Seattle, Washington for $98.
After that, I realized I had made money by returning it in the US!
Added to this is lululemon’s promise of quality, which extends to all items, even if they are sale items. The lululemon quality promise guarantees that its products will work for at least 5 years.
Now they’ve ruled out their popular Align leggings because they’re so fragile. You can always try to return them. You never know if you’re going to get a forgiving sales rep.
What about sale items?
All sale items, often referred to as “We Made Too Much” or WMTM, are FINAL SALE.
WMTM items cannot be exchanged or returned. Sale items are identified with a purple sticker on the label and the price ends with a number 9 (see image below).
If something is on sale, make sure you love something before you buy it. Try it in store. If you’re having trouble finding an item, call the store and speak to an educator (Lululemon employee) who will help you locate the item to try before you buy it.
You can also use the lululemon app to find out where a specific sale item is in stock.
Related: Lululemon Glossary and Acronyms You Should Know
Are there exceptions to the WMTM return policy?
lululemon has been sued in Australia for its return policy on WMTM items. It was deemed misleading by consumers and they were fined A$32,400.
Under Australian Consumer Law, defective products entitle a customer to a refund or exchange.
Ultimately, lululemon will replace any faulty item in any country.
How does the lululemon guarantee work?
However, the lululemon guarantee applies to all products, including WMTM goods.
Guarantees are granted on a case-by-case basis. lululemon will normally attempt to repair your product prior to refund or exchange. They do this by outsourcing to seamstresses who can fix seams, buttons, zippers, etc.
If a product can’t be repaired, you’ll receive a refund, a gift card for current value, or exchange your item in-store for something new.
The period within which lululemon is willing to honor its product warranties can range from 2 to 5 years.
It depends on the educator or GEC representative you are interacting with and whether the product you are bringing in is damaged due to normal wear and tear OR whether it is actually a manufacturing issue.
If the damage is due to normal wear and tear, they most likely will not honor their quality guarantee.
Contact GEC to inquire if your item falls under the warranty policy.
Contact GEC
See also: Tips and tricks for shopping at lululemon
What does a Lululemon repair look like?
The repaired seam will never look like the original and in some cases even worse! If the stitching is visible anywhere and looks awful, I recommend speaking to a manager and getting a refund or a replacement pair.
Below are some examples of how a broken seam is repaired.
When is lululemon’s quality guarantee null and void?
Here are the reasons why lululemon would not live up to its quality guarantee:
Products with advertising screen prints and designs. This would mean that you most likely received this item for FREE.
. Altered items (e.g. hemmed pants and jackets, sleeves, any other customizations to your clothing not made by lululemon)
Products older than 5 years.
Products without a receipt. However, you may be able to find a friendly educator or Guest Education Center (GEC) representative who is willing to trade in an item for you. GEC is lululemon’s customer service department, available via email, phone, and live chat.
The item is fake. Educators can tell when something is not authentic and make no guarantees about replicas.
UPDATE: As of September 2019, Lululemon has made pilling a quality issue. This means that if your product contains pills, you are no longer allowed to return it due to manufacturer defects or quality issues. This is really unfortunate because many of their Align leggings eventually pill.
We hope this has been helpful in explaining what falls under lululemon’s returns and warranties. If you have any questions, feel free to leave them in the comment section!
If you liked our lululemon returns and warranty guide, please consider pinning it on Pinterest!
Want to learn more about Lululemon? We have an entire resource page for everything Lululemon related. Please take a look! If there are any other topics you would like us to shed some light on, please let us know!
Can I exchange old Lululemon leggings for new ones?
Lululemon will debut a trade-in and resale option for its gently used leggings, tops and jackets later this month. Customers will be able to exchange their previously worn Lululemon items for a gift card at any of its U.S. stores.
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Lululemon will introduce a trade-in and resell option for its gently used leggings, tops and jackets later this month, following a successful pilot program triggered by rising consumer prices and a commitment to sustainable sourcing.
The launch of Lululemon’s “Like New” program comes after the retailer piloted its so-called re-commerce platform for customers in Texas and California, which launched last May.
Under Like New — operated by resale technology provider Trove — customers can trade in their previously worn Lululemon items for a gift card at any of the retailer’s US stores. You can also buy from a selection of used items on a separate page on the dealer’s website. More articles will be added every day.
Maureen Erickson, senior vice president of global guest innovation at Lululemon, said the foray into reselling the premium brand in the sportswear sector will help attract shoppers looking for bargains.
“The guest who buys from Like New is really younger and a value-oriented shopper,” Erickson said in a phone interview.
The nationwide debut comes as consumers see higher prices for everything from petrol to milk to bread – and some of their favorite subscription plans, including Amazon Prime. Lululemon said last month it plans selective price increases to offset some of the strains it’s facing, particularly along its supply chain.
If inflation continues, it could make more Americans seek discounts and feel more comfortable shopping for second-hand clothes.
Shoppers have already warmed to the idea of buying used clothing and other items, analyst estimates show. In 2015, the resale market was approximately $1 billion based on tracking by Jefferies. This market was valued at $15 billion in 2021 and is projected to more than triple to $47 billion by 2025.
Erickson added that a number of third-party resale sites, including ThredUp and Poshmark, are already popping up with gently used Lululemon merchandise.
By launching its own resale platform in-house, Lululemon is trying to increase those sales and encourage repeat customers. And buying second-hand goods from the original retailer, Erickson said, gives customers confidence in the quality and authenticity of the products.
“We’ve been able to move [buyers] into our ecosystem,” Erickson said. “It allows us to stay vertical, which is the nature of our business…where we own the relationship with the guests.”
Lululemon’s Like New website is listing a pre-owned All Yours women’s cropped hoodie for $49 ahead of its official launch date, compared to $108 new. A pre-owned pair of women’s Strides Ahead high-rise shorts is $39, down from $68. And the popular ABC men’s slim-fit pants retail for $65-$75 compared to $128.
The company said it would not accept and resell certain items, such as bras and underwear.
And while the second-hand merchandise will initially only be sold online and not in Lululemon’s stores, Erickson didn’t rule out the possibility of a brick-and-mortar test by an in-store resale department.
Like New is also seen as a commitment to the environment, as the retailer hopes to avoid visiting the country’s landfills for some of its goods. The company is working toward several sustainability goals it set out last fall, including making 100% of its products from sustainable materials and end-of-use solutions by 2030.
“Every brand is trying to figure out how it should be, how we can all live into a more sustainable future. It’s going nowhere,” Erickson said. “And it’s a global priority for us.”
Younger shoppers are increasingly driving a trend toward sustainable shopping, visiting thrift stores and reinventing clothing to reduce consumption. To that end, big-box retailer Target last week confirmed a partnership with ThredUp to offer used items for resale as part of its sustainability initiatives.
Lululemon is already seen as right by Gen Z consumers. The brand just moved up one spot in Piper Sandler’s biannual survey, Taking Stock with Teens, on the list of the top 10 favorite clothing brands for teens.
In the same survey, which took place from February 16 to March 22, 61% of teenagers, both women and men, said they bought second-hand clothes this spring, and 56% said they bought their clothes recently sold on second-hand marketplaces.
Andy Ruben, Trove Founder and CEO, calls this year a “watershed moment” for re-commerce.
“Getting more quality for less money has always been in fashion,” Ruben said in an interview. “And then these things like [higher] gas prices and supply chain disruptions … all of this favors the supply that’s already in our closets — to make better use of those items.”
Lululemon’s re-commerce site launches on Earth Day, April 22nd.
Who owns Lululemon?
…
Lululemon Athletica.
| Type | Public company |
|---|---|
| Key people | Calvin McDonald (CEO) Glenn Murphy (chairman) Meghan Frank (CFO) Sun Choe (CPO) Celeste Burgoyne (EVP, Americas) |
| Products | Athletic apparel |
| Brands | Lab |
| Revenue | US$6.26 billion (2021) |
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Lululemon Athletica Inc. ( ; all lowercase[1]) is a US-Canadian[2] athletic apparel retailer with headquarters in British Columbia and registered office in Delaware. Established in 1998 as a retailer of yoga pants and other yoga apparel, it has expanded to sell sportswear, lifestyle apparel, accessories and personal care products. The company has 574 stores internationally and also sells online.
history [edit]
The Lululemon Athletica Store on Fifth Avenue, New York City
Founded in 1998 by Chip Wilson in Vancouver, British Columbia, Canada, Lululemon opened its first standalone store in November 2000.[3][4] Wilson designed the name to include a lot of Ls to make it sound western to Japanese buyers who often have trouble pronouncing the letter. He later commented that he “found it funny to watch [Japanese speakers] try to say it”.[5]
The company’s IPO took place in July 2007 and raised $327.6 million through the sale of 18.2 million shares.[6][7] Christine Day, a former co-president of Starbucks, became chief executive officer in 2008.[6]
In 2013, the company was named to Fortune’s list of Fastest Growing Companies for the third year in a row.[6] In December 2013, founder Chip Wilson announced his resignation as chairman and that TOMS Shoes President Laurent Potdevin would become CEO.
In 2014, Lululemon opened its first store in Europe, a flagship store in Covent Garden, London.[8] In February 2015, Wilson announced that he was stepping down from the board[9][10] and that Michael Casey, former executive director of the board, would replace him.[11] In 2018, Laurent Potdevin resigned as CEO and from the company’s board of directors due to misconduct.[12][13]
In 2019, Lululemon announced an investment in Mirror, a fitness startup that sells an interactive mirror with a camera and speakers for at-home workouts. The companies planned to create new content for the device, starting with meditation classes.[14] In June 2020, Lululemon announced a $500 million deal to buy Mirror, capitalizing on the growing trend of people doing virtual workouts at home instead of going to the gym due to the COVID-19 pandemic.[15]
Administration [edit]
From its inception through 2015, Lululemon has incorporated elements of the Landmark Forum into its leadership and development training.[16] According to a company source, seventy percent of managers are hired internally.[17] Store managers are responsible for their store’s layout, color coordination, and community involvement.[17]
Products [ edit ]
Lululemon sells athletic apparel like tops, yoga pants, shorts, sweaters, jackets, and underwear[4] as well as hair accessories, bags, yoga mats, water bottles, and personal care products like deodorant and dry shampoo.[18] Lululemon trademarked its original fabric Luon, which contained a higher than average amount of nylon microfiber, in 2005.[4] Since then, the company has made different types of fabrics, including compression and moisture-wicking designs.[4] Lululemon is best known for its leggings, which first popularized the brand.
Lululemon maintains a research and development laboratory called “Whitespace” at its headquarters. It has around 50 employees, including scientists and physiologists.[4][19]
In 2019, the company launched a luxury streetwear brand called Lab in some of its stores.[20] The company planned to double its men’s business beyond women’s and accessories over the next five years and compete against other athletic apparel brands such as Nike and Under Armor.[21]
marketing [edit]
Originally known for women’s yoga apparel, by 2019 Lululemon had grown by attracting more male customers, adjusting its product and marketing strategies accordingly, and planning to increase brand awareness among men.[22] It has been stated that the company uses “holistic guerrilla marketing” to make customers feel like they are part of a larger community by wearing Lululemon clothing.[23] Lululemon uses social media such as Facebook, Twitter and Instagram as one of its main methods of marketing the company and its products. Lululemon also has its “Sweat Collective,” which allows fitness trainers to get 25 percent off their order.[24]
Lululemon has a wide network of stores around the world with 270 (as of 2018). Also, it sells all its products online to offer customers a better shopping experience. In terms of product development, Lululemon is also trying to develop new fabrics to provide customers with a more comfortable using experience, such as: B. the Nulu cloth. Lululemon also increased its liquidity through 2018, making it easier to raise capital and take advantage of market growth opportunities.[25]
controversy[edit]
False advertising[edit]
In November 2007, The New York Times reported that Lululemon was making false claims about its Vitasea apparel product; The company had claimed that the clothing made from seaweed offered “anti-inflammatory, antibacterial, moisturizing and detoxifying benefits” [26] but lab tests found no significant differences in mineral content between regular T-shirt cotton and Vitasea fabric. 26] Lululemon was subsequently forced to remove all health claims from its seaweed-based products marketed in Canada following a request by a Canadian regulator, the Competition Bureau of Canada.[27]
Product Quality[ edit ]
In 2013, some customers complained that the clothing was of poor quality, with some items being “too see-through”, having holes and falling apart after a few uses.[28][29] In December 2010, Lululemon recalled some of the store’s reusable bags, which were made of polypropylene, following reports of high levels of lead.[30] In 2013, Lululemon recalled its black yoga pants that were unintentionally transparent and “too skinny”;[31][32] the recall, which accounted for approximately 17 percent of all women’s pants sold in its stores, impacted its financial results.[33] ] ] The resulting financial loss and damage to the brand led to the forced departure of the company’s Chief Product Officer, Sheree Waterson,[34][6] and its CEO, Christine Day.[6][35]
Statements from the founder[ edit ]
Founder Chip Wilson has made numerous controversial statements. In a 2004 interview, Wilson mocked the Japanese pronunciation of the company’s name.[36] In 2013, he said the company doesn’t make plus-size clothing for women because it’s too expensive.[37] To explain the excessive pilling in the brand’s clothing, he accused some customers of wearing Lululemon’s clothes improperly or having body shapes that didn’t match his clothes.[38] In an interview for Bloomberg TV in 2013, he stated that some women’s bodies were unsuitable for the brand’s clothing.[38] Die Zeit called the statements “fat disgrace”.[39]
Comments like these reportedly led to Wilson’s resignation as chairman.[40] In June 2016, Wilson released an open letter to shareholders, stating that the company had “lost its way” and gave up market share to Nike and Under Armor after being denied an opportunity to speak at the company’s annual meetings. 42] Since then, Wilson has used his Elevate Lululemon website to criticize the brand and the business.[43][44]
Litigation[edit]
In 2012, Lululemon filed a lawsuit against Calvin Klein and supplier G-III Apparel Group for infringement of three of its yoga pant design patents.[45] The lawsuit was somewhat unusual, as it involved a designer seeking intellectual property protection for clothing through patent rights. The case was settled out of court that same year.[46]
All Lives Matter[edit]
In 2021, a Business Insider report revealed that an unnamed company director urged employees to create an All Lives Matter campaign to display on its website in response to the murder of George Floyd. The staff pushed back, but were told to go ahead and create a mockup using the copy of All Lives Matter. However, they also created a mockup of the Black Lives Matter artwork, which ended up being chosen instead. The director apologized to 200 members of the company via a conference call and subsequently left the company.[47][48]
See also[edit]
How long do you have to return Lululemon?
Lululemon gives you 30 days from date of purchase to return an item for a full refund.
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How many return days does Lululemon offer?
30 days.
Lululemon gives you 30 days from the date of purchase to return an item for a full refund.
If you order online, you have 30 days from the actual delivery date.
Can clothes be worn?
They require the item to be unworn, unwashed and still have tags attached.
From what I’ve heard, if you have removed the tags and worn the item and later discover a manufacturing defect, your mileage may vary slightly.
In this case you have a good chance of getting your money back or at least an “equal exchange”.
See Also: Zara Returns Policy: Let’s zip through the confusion
What if I lost my receipt?
If you’ve misplaced your receipt, you should still be able to make a return… in most cases.
In particular, if you gave them your phone number when paying at the STORE, they can view your transaction history.
I asked a Lululemon live chat rep what happens if you don’t give the rep your phone number…can you still make a return without a receipt?
I was told that it is “at the discretion of the store whether they are willing to return for credit. Every time you have bought something in the store, you will be asked for your phone number. This would lead to your profile.”
So get in the habit of being “okay” with giving them your phone number as it will make the return process that much easier.
If you make an online purchase, you can access your order history and online billing in your online Lululemon account.
Are items of clothing excluded from the policy?
Only final sale items are excluded from your 30 day return policy.
The chat rep I spoke to said that all “depreciated items” are considered final sales and cannot be returned.
So if you buy something from Lululemon that isn’t being sold at full price, apparently you CANNOT return it.
That seems crazy! Is that right? Does anyone know the real truth?
Before you ask…they will accept a return of swimwear as long as the sanitary pad is still in place.
It’s also worth noting that gift cards and We’ve Made Too Much items also count as final sales.
See also: American Eagle Returns Policy: Everything you NEED to know
What is a Fast Track return?
A Fast Track return occurs when you receive credit within 2 hours of dropping off your return at a FedEx or USPS location.
Only returns of 3 or fewer items will be eligible, and you will receive a refund via a Lululemon e-gift card to your email inbox.
The E-Gift Card is the ONLY return option available with Fast Track and it can be used in store or online and NEVER expires.
When you log into your Lululemon account, you’ll see the Fast Track Return option if you’re eligible for this “quick money return.”
How do I return or exchange a gift?
You can either return the item to a store (with your gift receipt) or contact a live chat operator who can help if you can’t get to an actual Lululemon Athletica location.
Can I do an exchange online?
no
You can only exchange in-store at a Lululemon location.
How is a PayPal return processed?
Lululemon is currently unable to process a return through PayPal if you originally used the payment service to make a purchase.
However, you will apply a credit to a PayPal return in the form of a gift card, Visa, American Express, or MasterCard.
See also: Nordstrom Returns Policy: Your 8 Biggest Questions Answered
Does Lululemon have a holiday return policy?
Yes.
As a general rule, anything purchased between November 1st and December 24th can be returned until January 24th.
Ask the Reader: What’s your experience with Lululemon’s return policy? Too strict, confusing or about right?
By Kyle James
Image rights to Mike Mozart.
Does Lululemon have a lifetime guarantee?
While we pride ourselves on creating long-lasting gear, our quality promise does not cover usage beyond practical lifetime, and as a result our Quality Promise cannot be applied to any item purchased through Like New. Choosing the right fabric for the ways you like to sweat is everything to us.
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It takes hundreds of hours of meticulous tailoring to create a garment that fits and works so well it almost feels like wearing nothing at all. Every single detail, from the way our gear wicks sweat away from your skin to how we get seams out of the way, is thought through with relentless attention. There are no shortcuts and we wouldn’t want it any other way.
If our product doesn’t work for you, we’ll take it back.
Are Lulus returns free?
Lulus Free Returns—What Is Lulus’ Return Policy? Lulus’ return policy states that you can return the package within 30 days of the delivery date. If you send the item back within ten days of delivery, you are entitled to free return shipping. Customers who return the item after the first ten days have to pay a $7 fee.
Help
If you are a Lulus customer and are looking for an easy way to return an item, DoNotPay will help you do it effortlessly! Whether you don’t like what you received or you received the wrong product, we know an easy way for you to return it. Use our step-by-step guide to learn more about Lulu’s return policy and get your money back now!
Lulus Free Returns – What is Lulus return policy?
Lulu’s return policy states that you can return the package within 30 days of the delivery date. If you return the item within ten days of delivery, you are entitled to free return shipping. Customers who return the item after the first ten days will incur a $7 fee.
Lulus products with special return requirements
Lulus will not take back your product in any condition! In order to properly return your product, you must follow certain rules:
Beauty products must be sealed in the original packaging
Shoes must be in the original box and put in another shipping box to avoid damaging the original box
Purses must be in their dust bags
Items from a set must be the correct sizes and original packaging
Which Lulus items are non-returnable?
Although you can return almost any Lulus product, some items are non-returnable and non-refundable:
final sale item
Lulu Gift Cards
If you purchased or received a Lulu gift card, learn how to request a gift card refund using DoNotPay. We can also help you convert any remaining gift card balance to cash or exchange the gift card if you do not wish to use it.
How to return a Lulus product yourself
The process of returning your package depends on whether or not you want to use the Lulu return label. We will provide step-by-step instructions for both ways.
How do you make a return using the return label?
Log in to Lulu’s Follow the steps to initiate the return and retrieve your return label. Remove all previous labels from the package. Print out your Lulus return label and attach it to the package
The carrier is either UPS or USPS. Be sure to use the correct one. You should also keep your receipt in case a problem arises.
How to return an item without a return label
According to Lulu’s return policy, the alternative way requires a bit more effort:
Sign in to your account or as a guest. Hover over “Account” and tap “Initiate a Return” from the drop-down list. Put a note with your order number in the package. Remove all previous labels .com Returns, 2812 Hegan Lane, Suite F, Chico, CA 95928, USA
Source: Lulu
Having a hard time digesting Lulu’s return policy? Return a faulty product easily with DoNotPay!
What if there was a way to bypass the annoying returns process? Get everything done without breaking a sweat with DoNotPay’s time-saving feature! Here’s what you need to do:
Access DoNotPay from any web browser. Select the Item Return Request feature. Answer several purchase-related questions. Add photos of the product
After that we will send a return request letter to Lulu along with a deadline to speed up the process. DoNotPay can also help you avoid the confusion surrounding Lulu’s labels! We provide you with a return label so that you can send the package for free and save money at the same time!
You can use DoNotPay to decode other companies’ return policies:
How long does it take for Lulus to review your return request?
The verification process can take up to 10 business days after your return package arrives at Lulu’s warehouse. You will receive a confirmation email once the refund has been made. The email contains all refund-related information.
How will Lulu refund you for returned items?
Lulus will issue a refund to your original payment method or online credit. The latter option has an advantage – if you opt for a refund in the form of Lulu’s online credit, you’ll get an extra $5! You will receive all of the money in the form of online credit once the refund has been processed.
What is Lulu’s exchange policy?
Exchanging a product is a simple process. Use your email address and order number to sign up and follow the steps to start the exchange. Lulus will send you an additional item free of charge if you return the old item within 10 days of initiating the exchange. If you don’t return it within 10 days, you will be charged $7 return shipping cost.
Has Lulu wronged you? Take it to small claims court with the help of DoNotPay!
If Lulu abused you, count on DoNotPay to handle it! Our justice efforts have been recognized by the American Bar Association. We can help you gather all the paperwork, fill out the court forms and create a script to follow as you present your case in court.
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If you want to skip the hassle of waiting on the phone to cancel a service, apply for refunds or airline compensation, apply for tuition waivers, or contact a loved one in prison, you can count on DoNotPay for easy solutions offers.
Who does Lululemon ship with?
So, Who Does lululemon use for shipping? Lululemon and Damco, a logistics service provider, have reached an agreement. In almost 150 countries, they use USPS, FedEx, UPS, DHL, Lasership, or 946 carriers for international orders all over the world.
Help
Lululemon and Damco, a logistics service provider, have reached an agreement. In almost 150 countries, they use USPS, FedEx, UPS, DHL, Lasership or 946 carriers for international orders around the world.
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Shipping
Shipping time and charges accurately reflect the total time it takes to process an order. It’s also important to note that Lululemon ships all orders four days after the order is placed. Also countries like North America and some parts of Canada may experience shipping delays due to the cold weather.
Standard shipping takes two to six business days in total and is free. Expedited shipping takes two to four days in total and costs $20. Finally, priority shipping takes two to three business days to arrive and costs $30.
taxes and duties
Lululemon cannot provide estimated duties and taxes as this information varies from country to country. Please note that if you order online, you will be responsible for all duties, taxes and customs fees. If your order is then refused, you will still have to bear the cost of returning the goods.
PO Box or a rural shipping
Lululemon ships to PO boxes and rural areas. On their website they mention that they cannot and do not guarantee expedited shipping when shipping to PO boxes or to rural areas. They also mention that when shipping to rural areas, they can’t deliver hazardous materials like aerosols or hairsprays – things that are easily damaged and can cause a fire. They also ship to military bases, but delivery can take up to 45 business days.
Shipping of hazardous materials
You cannot order hazardous products like aerosols if you live in Hawaii, Alaska, or Puerto Rico. All hazardous materials, including aerosols, must be shipped via normal ground shipping if located outside of North America. Shipping is free if you live in Puerto Rico. After leaving Lululemon’s distribution center, your order will arrive within 2-7 business days.
delivery time
Your items will be processed and shipped as soon as possible after you place your order. Don’t worry, they will send you tracking information as soon as your product arrives. Please note that regular international shipping rates never include taxes or duties, which may vary by location.
Lululemon International Shipping Report
On the postmen.com website, a reviewer ran a project where they would basically rate all of the popular brand’s international shipping policies. In this case, they’re testing international shipping through sportswear company Lululemon, which ships to Hong Kong. The order was placed on November 18th and they received a shipping notification the same day. They chose TGX Hong Kong (standard delivery) and it was promised that the clothes would be delivered to the customer within 1-3 business days.
The customer received their clothes within two business days on November 20th, which we think is really impressive. The packaging was average and didn’t have any special protection against the harsh international shipping, but it also doesn’t come with a clear shipping label. If you wish to return it, you cannot also return Lululemon clothing by post.
Finally, Lululemon is also very inconsistent when it comes to shipping times, making it difficult to track. Shipping time is a bit TOO conflicting (e.g. they say 1-2 biz days in FAQ, 1-7 biz days before checkout, then 1-3 days during checkout).
Conclusion
Lululemon is a brand that is widely known and respected for its quality and breathable training gear. In addition to their clean image, their shipping policies are transparent, making them a fun company to shop from. Although the majority of Lululemon’s products are shipped by sea (75 percent according to experts), the remaining percentage still results in significant carbon emissions from the use of flights for transportation.
frequently asked Questions
Does Lululemon ship to international PO Boxes?
No, Lululemon only ships to PO Boxes in the US and Canada.
2. Are all items available online for international shipping?
Aside from self-care items, everything is available for international shipping.
How do I email Lululemon?
Email Us. If you’re looking for support via email, you can reach us through [email protected]. While we aim to respond back within 3-5 business days, our current response times are much longer than normal—we’re so grateful for your patience.
Help
Alternatively, feel free to visit us in store, try our self-service options or see our current opening hours on our contact page.
Chia sẻ tư duy check out cơ bản. Cách check out không bị cancel
See some more details on the topic cancel a lululemon order here:
Help – Lululemon
Can I change or cancel my order? If your order was placed less than 1 hour ago, please contact our Guest Education Centre here. If your order was placed over 1 …
Source: www.lululemon.fr
Date Published: 5/23/2021
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How to Cancel a Lululemon Order Now [3 Easy Steps]
4 Steps to Cancel Your Lululemon Order · You will need to visit Lululemon’s official website. · Log in to your account. · Search for the Guest Education Centre on …
Source: donotpay.com
Date Published: 7/9/2021
View: 2641
Help | lululemon athletica
Ordering. Whether you want to change or cancel an order, learn about payment options or shop internationally, ordering details are here. Order Status.
Source: info.lululemon.com
Date Published: 8/20/2021
View: 9065
How To Cancel A Lululemon Order | Get Refund 2022 – WikiAns
How to Cancel Lululemon Order Online · First of all, visit the “official website” of Lululemon online. · Then get login into your Lululemon …
Source: wikians.org
Date Published: 6/26/2021
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HELP! I want to cancel my order : r/lululemon – Reddit
I emailed them right away saying that I wanted to cancel my order but they’re closed. They emailed me back the next morning and apologized for …
Source: www.reddit.com
Date Published: 12/1/2022
View: 4017
Lululemon US order changes? How do I cancel my order after …
No, Lululemon US does not allow order changes & cancellations. We researched this on Jan 4, 2021. Check Lululemon US’s website to see if they have updated their …
Source: lululemonus.knoji.com
Date Published: 12/7/2022
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Help
How do I create an account?
The Create My Account page allows you to create a lululemon account to save your preferred payment methods, shipping addresses, wish lists, and more. Click here to create a new account.
Do I have to create an account?
No, you can still shop as a guest. The benefit of creating an account, however, is that you can securely store your addresses, payment options, wish lists for faster checkouts in the future, and view your order history.
I can’t log into my UK account. Why?
If you are an existing customer and have previously ordered from www.lululemon.co.uk you will need to create a new account here in order to shop on our new site.
If you’ve already created a new account and forgot your password, you can reset your account by clicking “Forgot your password?”. at the bottom of the account login page here.
How do I reset my account password?
You can reset your account password by clicking Forgot your password? Link at the bottom of the account login page.
How do I sign up for the lululemon newsletter?
You can sign up for the lululemon newsletter by entering your name and email address in the lululemon sign up form at the bottom of our website.
How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.
How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of your email.
How do I delete my account?
You can request deletion of your account by using the form below here.
Can I change or cancel my order?
If your order was placed less than 1 hour ago, please contact our Guest Education Center here. If your order was placed more than 1 hour ago or has been dispatched and is on the way, we will not be able to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original payment method. Please keep an eye on your tracking number to follow the progress of your package. Please allow three weeks after the order has been returned to us for the money to appear in your account.
This is my first time ordering from www.lululemon.co.uk, what do I need to know?
Place an order for UK delivery at www.lululemon.co.uk by selecting your products and completing our checkout process. You can check out as a guest or create an account with us and save your address, payment methods and wish lists.
How do I see orders I’ve placed on www.lululemon.co.uk?
If you have placed an order on www.lululemon.co.uk and have an account, you can still view your order history by logging in and clicking on ‘Profile’. You can also check your order and return status here.
Do I need an account to place an order online?
You do not need to have an account to place an order. The benefit of creating an account, however, is that you can securely store your addresses, payment options, wish lists for faster checkouts in the future, and view your order history.
How do I know if my order is being processed?
Your credit card will be pre-authorized when your order is placed, but we do not process payment until the order is ready to ship. Once your order has shipped, you will be billed and receive a shipping confirmation email.
Where can I find my order number?
Once your order has been placed, you will receive an order confirmation email with your order number and details.
Can someone help me to place my order online?
Absolutely! Contact our Guest Education Center here for help placing your online order.
Is ordering from lululemon online safe?
Yes. We have taken several steps to ensure that all information we receive from our customers online is secure.
Can I get an invoice for my order?
Yes; To download your invoice, please log into your account, select your order and select “View Proof of Purchase”. If you checked out as a guest, please use the Review Order form. Enter your order number and the associated email address and select “Show proof of purchase”. Remember that you will not be able to see your invoice until the payment has been processed. When items are returned, the proof of purchase will be updated once a refund has been processed.
Do I get a shopper with my order?
As part of our journey towards a sustainable and zero-waste future, we have made the decision to no longer engage our branded shoppers in online orders. If you would still like to receive a shopper with your order, please visit any lululemon store with your order confirmation and we will be happy to provide one. If you have any feedback please contact our GEC team who will be happy to assist you.
What is your delivery time & cost?
The delivery time of your order depends on the shipping method you have chosen.
Standard (3-5 working days): it’s on us!
Express shipping (1 working day): (10 €)
Orders are only shipped on working days. Business days are Monday to Friday, excluding UK and Dutch public holidays. You’ll receive a notification if we’re having trouble processing your order shortly after the problem is identified.
*Please note that for express delivery your order must be placed before 12:00pm CET for same day dispatch. If your order is placed after this time, your order will be dispatched the next working day.
How can I check my order and delivery status?
After you place your order, please allow our warehouse 1-2 days to process it. Once your order has shipped you will receive a shipping confirmation email with a link to track your package on the UPS website. Alternatively, you can log into your account here to track the delivery progress of your order.
Do you deliver to PO Boxes?
Unfortunately we do not deliver to PO Boxes.
Can I order online and pick up my order at a lululemon store?
Not at the moment, but we’re working on it! Stay tuned.
If your order isn’t quite right, you can breathe a sigh of relief. Once you have received your items we are happy to offer you a free refund within 30 days, see full refund policy here. You can return your items by post or in person at one of our stores.
HOW CAN I RETURN AN ONLINE ORDER BY MAIL:
Follow these simple steps to make an online return:
Click the button below to start your return or visit my account. Enter your order number and email address (you can find them in your order confirmation email or on the packing slip). Select the items you wish to return A return receipt will be generated which you can download and which will also be emailed directly to you. Print out the shipping label and return receipt. Place your items and return receipt in the reusable mailer bag or box. Stick the shipping label on the outside of the package, making sure the barcode portion of the label is visible Drop it off at your nearest UPS drop-off point
Once your package has been scanned by UPS, you can track your return using the link in your return confirmation email.
START RETURNS HERE
I don’t have a printer, what should I do?
Please contact our Guest Education Center directly for assistance.
Can’t make it to a UPS drop-off location?
Follow steps 1-7 to set up your return, then visit UPS here to schedule a package pickup.
HOW CAN I RETURN AN ONLINE ORDER:
Online purchases can be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Brown Thomas, Cheshire Oaks, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village).
Simply set up your return here and select “Back to Business”. Then go inside with your original packing slip and your return confirmation email. You can find your nearest store here.
Note: We cannot process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.
What is your return policy?
Our return policy is as follows:
– We offer complementary returns
– Returns must be made within 30 days of delivery date
– All merchandise must be unwashed and unworn with original hang tags attached
– Proof of payment must accompany the return
– All garments are subject to inspection
Note: Subject to your right of withdrawal and statutory rights, non-returnable products are: hats, face masks and gift cards. Swimwear must be returned with the sanitary pad intact.
*Please note that orders placed between November 1st and December 25th can be returned until January 23rd.
If I buy a gift around Christmas, do I only have 30 days to return it?
All orders placed between November 1st and December 25th can be returned until January 23rd.
What if I can’t make it to a UPS drop-off location?
For assistance please contact our Guest Education Center here.
For in-store returns, you do not need to print your shipping label, you can simply show the original packing slip and your return confirmation email (right on your phone) to the store’s educator.
When will I receive my refund after returning my order?
Once we have received your return at our warehouse, it will take 5-7 business days to process. Your money will then be credited back to your original payment method. Please note that depending on your bank, it can take up to 3-10 business days for the money to appear on your bank statement.
How many days do I have to return my order?
Returns are free and easy within 30 days of receiving your order if eligible under our returns policy.
Where can I find my returns number?
Your Returns Authorization Number is included on your returns slip once you have created your return. Make sure to include this receipt with your return for ease of processing.
I have lost my shipping label/return slip. What can I do?
You can obtain a copy of your returns label at any time through our returns portal, by accessing your returns information here or by attaching it to your returns confirmation email.
I’ve logged into the returns portal, but I can’t select my items to return. What’s happening?
If you are unable to select your items to return, it is because your items were received more than 30 days ago and are now outside the return period. If this is not the case, or you wish to process a high value return outside of this time frame, please go to the store or contact our GEC to process your return.
Can I return an online or store purchase in another country?
Cross-border goods can be exchanged (in store only) or transferred to a gift card (in store or by post). Please note that the items you return will be valued in the currency of the country processing the return.
Can I exchange my product(s)?
Yes! Please return your product to a store near you. Find out where yours is here.
Do you offer gift vouchers?
We currently do not offer gift cards for online purchases.
Can I return a gift purchase?
Please contact our Guest Training Center here or visit a lululemon store (find your nearest location here to arrange a gift item exchange.
What forms of payment do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and gift cards. Please note that we cannot split payments between credit cards. However, we can accept payments split between gift cards and credit cards.
When will I be billed for my order?
Your credit card will be pre-authorized when your order is placed, but we do not process payment until the order is ready to ship. Once your order has been placed, you will receive an order confirmation email with your order number and details. We will then process and pack your order. Once your order is sent for delivery you will be charged and receive an email confirming delivery. The pre-authorization will be deleted in 7-10 business days.
Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.
What is Klarna?
Klarna is an alternative payment processor that allows you to split your purchase into 3 interest-free payments. Klarna takes end-to-end responsibility for your payment.
How do I use Klarna?
If your shopping cart is eligible for 3 interest-free payments with Klarna, you can select Klarna as your payment method during checkout. After your order has shipped, you will be billed for the first third of the total amount. Klarna will send a notification once the payment has been processed. You will be informed in good time before the next payments.
Is Klarna safe and secure?
Klarna strives to make online shopping a safe experience. You can read more about how Klarna handles your personal data in the “Privacy Policy” section of the Klarna Checkout Terms of Use here.
Klarna’s solution is designed to prevent unauthorized use and protect your personal information. To achieve this, they use security measures that include computer protection measures and secured files and buildings. They also maintain other physical, electronic, and procedural safeguards to protect that information and limit access to information to those employees who have access to it appropriately.
Where can I use Klarna?
Klarna Pay in Three is currently only available on our UK site, but you will see it on more of our European sites soon.
What do I need to use Klarna?
For registration you need:
1. A UK-issued debit or credit card
2. Be 18 years or older
3. An email address
4. An SMS-enabled phone number
5. A UK residential address for delivery
Klarna currently accepts most debit and credit cards (e.g. Mastercard, Visa, AMEX, Discover). Please note that prepaid cards are not accepted.
Check our regional websites for availability in other countries.
Which products cannot be bought with Klarna?
Klarna is not available when purchasing gift cards or memberships. If you buy gift cards together with Klarna-enabled products, you will need to place two separate orders.
Is there a minimum amount I have to spend on a single transaction?
Yes, Klarna plans are available for orders with a minimum of £10 and a maximum of £1,000.
Does Klarna affect my credit score or do a credit check?
Klarna may conduct so-called unrecorded inquiries (or soft credit searches) which do not affect the credit rating and are only visible to you and Klarna but not to other lenders. Neither Klarna nor lululemon will perform any credit checks on you that could affect your creditworthiness
Please Spend Responsibly – Borrowing more than you can could seriously affect your financial situation. Make sure you can afford to make your monthly repayments on time by the due date.
Why wasn’t I offered Pay later in 3 interest-free installments?
Although Pay later in 3 interest-free installments is widely advertised, it’s not always available everywhere. The “Pay later in 3 interest-free installments” payment option is automatically generated by algorithms that depend on a number of factors, including address details, cardholder details, order amount, online store, previous order history and item availability.
How can I increase my chances of being accepted to pay later in 3 interest-free installments?
Klarna is unique and offers Pay later in 3 interest-free installments based on a number of factors such as order value, previous order history and item availability. If you are 18 years or older you can improve your chances of being offered Pay later in 3 interest free installments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are valued individually. Just because you’ve previously been accepted for Pay later in 3 interest-free installments doesn’t mean it’s offered for every order. Again, if your request for payment in 3 interest-free installments is subsequently declined, this does not mean that it will be declined for all future orders.
How does the payment plan work?
The first payment will be taken from your debit or credit card when the merchant confirms your order. The two remaining payments will also be taken from your card 30 and 60 days after the first payment. Klarna will notify you of the due dates via electronic communication and they can be viewed in the Klarna Application. Read more here.
If you would like to pay the outstanding amount of your purchase early or before the due date, simply log in at the top of the Klarna page, go to the order page and select “Pay early”.
Where can I find general questions about payments?
You can log into the Klarna app 24/7 and live chat with Klarna customer service representatives to confirm payment or request an update of your contact details. You can find more frequently asked questions about Klarna here.
What if I can’t pay a Klarna installment?
Klarna will automatically attempt to collect payment for your payment purchase from the card you entered at checkout. You can find out when your payments will be collected in the email you received at the time of purchase or by logging into your Klarna account.
If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt).
Failure to pay on time may result in your debt being passed on to a collection agency and affect Klarna’s future credit decisions.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your Pay later in 3 interest free installment purchase at lululemon from the debit or credit card you provided at checkout. If we are unable to collect your payment by the scheduled due date, Klarna will make two more attempts to automatically collect payment, one 7 days after missed payment and one 14 days after missed payment. If this last attempt at payment fails, Klarna will issue you with a statement of the total outstanding order amount, which is due 15 days later. Klarna will notify you when a payment is due two days before attempting to collect your payment and you can monitor the due date at any time in the Klarna app at your convenience.
You will not be charged any fees or interest for late and/or missed repayment(s). Your credit rating will not be affected by using Klarna’s Pay later in 3 installments product, even if you have not paid on time. If you fail to make a payment, you are in default and may not be able to use the service in the future. We may still attempt to collect past due and currently due payments on later due dates or bill you separately for the unpaid total amount. If you do not pay for your purchase, Klarna may engage a third party collection agency to collect on our behalf. Collection agencies are used as a last resort.
Is my payment information safe?
Payment information is securely processed by Klarna. No map data is transmitted to or stored by lululemon. All transactions take place over connections secured with the latest industry standard security protocols.
Did you receive my payment?
Klarna will notify you via email and push notifications from the Klarna app when a payment is due and if it has been successfully collected, or in the unlikely event that your payment fails. If a payment has been collected but you have not received a payment confirmation, you can check the status of your order and payments at any time in the Klarna app or log in at www.klarna.com/de.
I haven’t received an email with my billing/payment information.
You can log into the Klarna app or at www.klarna.com/uk where you can find all information about your orders and payment plans. Visit the Klarna App or Klarna Customer Service page for a full list of FAQs, live chat and phone options.
When will my items be delivered if I use Klarna?
Klarna orders are delivered according to our standard shipping timeframe after you have completed your order online.
Visit our shipping page for more information by clicking here.
I received an invoice but have not yet received my goods.
In the event that your goods have not been received, please contact our GEC to check your order and delivery status. You can also contact Klarna Customer Service so that we can postpone the due date of your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
How do I return or exchange an item purchased with Klarna?
changed your mind? Make sure your purchase is eligible for return. You can view our returns policy here. Here you can set up an online return. We cannot process Klarna refunds in store. We will notify Klarna of your return and process your refund. Make sure you do not return your items directly to Klarna.
If you think there is an issue with your Klarna purchase payment or refund, contact the support team directly. Klarna customer service representatives are available 24/7.
What happens if I have a partial refund and how does it affect my payments?
Once we have received the return (partial or full) at our warehouse, Klarna will send you an updated statement with an adjusted payment schedule if you have made a partial return. Upon full return, we will refund any payments collected and cancel any future scheduled payments. You can track the status of your order at any time in the Klarna app and learn more about lululemon’s return policy here.
I canceled my order. How long will it take to get my refund?
Once the store registers your cancellation or your return, the refund will be processed within 5-7 business days.
Where can I learn more about Klarna?
For more information on Klarna’s Terms of Service, Purchase Payment Agreement, and Privacy Policy (not to mention a list of FAQs), visit their website.
If you have any questions about your account, you can contact Klarna’s customer service representatives directly.
About Lululemon and Klarna
lululemon Athletica UK Ltd acts as an intermediary and not as a lender of unregulated credit products offered exclusively by Klarna Bank AB (publ). Credit is only available to UK permanent residents aged 18+ depending on status, terms and conditions apply. Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 installments
Do you sell gift cards?
Yes. You can buy physical gift cards in store and e-gift cards online. They can be redeemed in store or online and should be treated like cash as they cannot be substituted. Gift cards and e-gift cards are final sale.
E-Gift Cards can only be purchased online and will be delivered by email. They can be redeemed in-store or online like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, United Arab Emirates.
How do I check my gift card balance and transaction history?
You can check the balance online when placing an order and selecting your payment option. The gift card will appear under “More Options” during the checkout process.
Alternatively, you can also check the balance of your gift voucher in the shop. Regarding transaction history, you can contact the GEC so we can investigate.
Where can I redeem my gift card?
You can redeem your gift card both online and in store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and/or Brown Thomas or at our wholesale partners. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, United Arab Emirates. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country where they were purchased.
How can I redeem my gift card?
Payment is made at the very end of the ordering process and not in the billing phase.
Follow these steps after you’ve checked out:
1) Enter your contact and shipping information and select your shipping method.
2) Proceed with billing.
3) Choose your payment method. For gift cards, see More Options.
4) Check order.
5) Tick the Terms and Conditions box and proceed with payment.
6) You will be redirected to a Givex portal where you need to enter the gift card number and its PIN.
If you don’t have enough gift card balance to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in one transaction.
I want to order online with my gift card. Can I combine it with PayPal if the balance on the gift card is insufficient?
Gift card payments cannot be combined with PayPal at this time. However, you can combine one with a credit card or other gift card.
I lost my gift card, what should I do?
We cannot replace them if they are lost, stolen, destroyed, or used without your permission. So, hold her tight! Gift cards should be treated like cash.
Will the same gift card be refunded if I return a product?
If you originally used a gift card to place an order but need to return it, you will be credited with a new gift card which will be sent to you once the return has been processed. If your order was placed using both a gift card and a credit card, the refund method will depend on the refund value and the amount originally covered by each payment method used.
Does my gift card expire?
Unsere Geschenkkarten können Sie im Geschäft oder online verwenden. Sie laufen auch nie ab oder verlieren an Wert und sind Endverkauf. Sie werden wie Bargeld behandelt, was bedeutet, dass wir sie bei Verlust oder Diebstahl nicht ersetzen können.
Wo ist mein nächster lululemon-Laden?
Mit unserem Store Finder finden Sie den nächstgelegenen lululemon Store.
Was haben wir zu viel gemacht?
We Made Too Much ist eine Sammlung von Ausrüstung und Produkten, die Ihnen die Möglichkeit bieten, weniger zu investieren und mehr zu schwitzen. Unsere We Made Too Much-Kollektion für Damen finden Sie hier und für Herren hier.
Wie verwende ich einen Aktionscode?
Sie können einen Aktionscode verwenden, indem Sie ihn an der Kasse in das Aktionscode-Feld eingeben.
Mein Aktionscode funktioniert nicht. What can I do?
Here’s what you can do:
– Überprüfen Sie die Bedingungen Ihrer Aktion, um sicherzustellen, dass die Produkte in Ihrem Warenkorb in der Aktion enthalten sind.
-Stellen Sie sicher, dass Sie die Rechtschreibung des Aktionscodes noch einmal überprüfen
-Bei unseren Promocodes wird zwischen Groß- und Kleinschreibung unterschieden. Achten Sie also darauf, dass Sie an den richtigen Stellen Großbuchstaben verwenden
Wenn Ihr Aktionscode immer noch nicht funktioniert, wenden Sie sich hier an unser Guest Education Center (GEC), um weitere Unterstützung zu erhalten.
Warum wendet meine Aktion nicht den richtigen Rabatt auf meine Bestellung an?
Bitte überprüfen Sie die mit Ihrer Aktion verbundenen Allgemeinen Geschäftsbedingungen für alle Details zu Einschlüssen und Ausschlüssen. Einige Artikel werden von der Aktion ausgeschlossen, die Sie nutzen möchten.
Warum funktioniert mein Aktionscode nicht für We Made Too Much-Produkte?
We Made Too Much-Produkte sind oft von Aktionen ausgeschlossen, da sie bereits zu einem reduzierten Preis angeboten werden. Bitte überprüfen Sie die mit Ihrer Aktion verbundenen Allgemeinen Geschäftsbedingungen für alle Details zu Einschlüssen und Ausschlüssen.
Wann läuft die Aktion?
Die Aktion läuft von Freitag, den 21. Januar 2022, 00:01 Uhr GMT, bis Freitag, den 28. Januar, 23:59 Uhr GMT, und der Aktionscode kann nur innerhalb dieser Zeit verwendet werden.
Mit wem kann ich diese E-Card teilen?
Jeder ist berechtigt, diese Karte zu verwenden. Beachten Sie, dass es nicht zusammen mit anderen Rabatten oder zum Kauf von Geschenkkarten verwendet werden kann.
Wo kann dieser Rabattcode eingelöst werden?
Gäste können diesen Code im Geschäft und online nur für einen einmaligen Kauf verwenden. Leider kann dieser Rabatt nicht in Outlet Stores und Shop in Shops verwendet werden.
Kann ich diesen Rabatt auf BBR nutzen?
Yes. Sie können denselben Rabattcode für alle Artikel auf BBR verwenden.
Kann ich mit diesem Rabatt gekaufte Produkte trotzdem zurückgeben?
Yes. Gäste sind weiterhin berechtigt, Produkte zum vollen Preis gemäß unserer Rückgaberichtlinie zurückzugeben. Sie haben Anspruch auf eine Rückerstattung des ermäßigten Preises. Beachten Sie, dass Preisanpassungen für Artikel, die vor Nutzung dieses Rabatts gekauft wurden, nicht möglich sind.
Kann ich mit diesem Rabattcode gekaufte Produkte umtauschen?
Ja, aber dieses Angebot gilt nur für eine Umtausch- oder Rückgabetransaktion im Geschäft und online.
Gibt es Produktausschlüsse?
Der Rabatt kann nicht gegen Markdown-Produkte eingelöst und nicht zum Kauf von Geschenkkarten verwendet werden.
Was ist, wenn ich kein Gästeprofil habe?
Um den Rabatt im Geschäft zu nutzen, muss ein Gastprofil auf die Transaktion angewendet werden, um diesen Rabatt zu nutzen. Wenn der Gast neu in unseren Geschäften ist, können Sie ihn mit einem neuen Profil einrichten. Das Profil muss auch zu einer BBR-Transaktion hinzugefügt werden.
Was ist, wenn ich Probleme habe, den Rabattcode online einzulösen?
Wenn Sie den Rabattcode nicht online einlösen können, wenden Sie sich bitte an [email protected], um Unterstützung zu erhalten.
Wie bekomme ich den Link zum SeaWheeze Shop?
Du hast Glück – dieses Jahr kann jeder in die Magie von SeaWheeze eintauchen und im Store einkaufen. Die Styles sind exklusiv und für eine begrenzte Zeit erhältlich, aber sie können von jedem gekauft werden. Um auf den Shop zuzugreifen, besuchen Sie lululemon.com oder verwenden Sie Ihre lululemon-App und wählen Sie die SeaWheeze-Kachel aus.
Warum ist der SeaWheeze Shop nicht exklusiv für Läufer?
Wir möchten ein wirklich integratives Erlebnis schaffen und die Magie von SeaWheeze allen nahe bringen. Die Öffnung des SeaWheeze Shops für alle Gäste, Läufer und Nicht-Läufer gleichermaßen – ermöglicht uns das!
Gibt es Beschränkungen, wie viele Produkte ich kaufen kann?
Yes! Im SeaWheeze Shop können Sie innerhalb von 24 Stunden bis zu 10 Artikel kaufen. Einige Dinge, die Sie innerhalb dieses Limits beachten sollten: Sie können so viele reflektierende Artikel kaufen, wie Sie möchten (innerhalb des Limits), und die Begrenzung erstreckt sich nicht auf Zubehör, Sie können so viele kaufen, wie Sie möchten. Gäste können nach 24 Stunden zurückkehren und zusätzliche Artikel kaufen, wenn sie dies wünschen.
Werden Sie einen Stil wieder auffüllen, wenn er ausverkauft ist?
No! Sobald ein Stil oder eine Größe ausverkauft ist, siehst du sie nicht mehr.
Wird es im Laufe der Woche mehr Produkte geben?
No! Alle im SeaWheeze-Sortiment erhältlichen Produkte sind jetzt online erhältlich – es wird keine zusätzlichen Produktstile oder Größenanpassungen geben.
What sizes are available?
Wir führen die Größen 2-12 im gesamten Damensortiment, die Größen 0-20 in ausgewählten Größen im Damensortiment und die Größen S-XXL in unserem Herrensortiment. Note:
Jeder Markt, der gekauft wird, um seinen Bedürfnissen und seiner Größe zu entsprechen, kann von Markt zu Markt variieren.
Hat das Produkt ein exklusives Logo (Swogo) darauf?
Yes! Alle SeaWheeze-Produkte tragen ein exklusives Logo zum Gedenken an SeaWheeze 2021.
Wird das Produkt im Geschäft erhältlich sein?
No! Die gesamte exklusive SeaWheeze-Produktlinie ist nur online erhältlich – kein Produkt kommt in unsere Läden.
Wie lange ist das Produkt verfügbar?
Das Produkt ist nur für eine begrenzte Zeit verfügbar und wird am Dienstag, den 31. August von lululemon.com verschwinden. Stellen Sie sicher, dass Sie Ihr exklusives Produkt erhalten, bevor es weg ist!
Kann ich das gekaufte Produkt zurückgeben oder umtauschen?
Yes! Der Verkauf von SeaWheeze-Produkten unterliegt den Rückerstattungs- und Rückgaberichtlinien des Marktes. Weitere Informationen finden Sie in der Rückerstattungsrichtlinie des Marktes.
Ich bin lululemon Ambassador / Sweat Collective / Mitarbeiter, kann ich meinen Rabatt nutzen?
Yes! Alle Rabatte, die derzeit für Online-Verkäufe aktiv sind, gelten für Einkäufe im SeaWheeze Shop. Bitte befolgen Sie beim Kauf von SeaWheeze-Produkten die Richtlinien Ihres Rabatts.
Wird es 2022 einen SeaWheeze Showcase Store bei SeaWheeze geben?
We are closely monitoring the COVID-19 situation and while we cannot predict the future, we do hope we are able to come together again in 2022 for the lululemon SeaWheeze Half Marathon and Sunset Festival. The SeaWheeze Showcase Store at the Vancouver Convention Centre has always been a big part of event weekend and we plan to keep it that way!
Why is the reflective gear so expensive?
Reflective product within the exclusive SeaWheeze collection is available at entry level and premium price points this year so all guests have an opportunity to take a piece of reflective home. Our reflective styles are priced higher than other product due to the cost of manufacturing the reflective product.
Can I return something if it doesn’t fit?
We’re so excited and we just can’t hide it. SeaWheeze gear is final sale for those in North America. If you’re located in one of the international markets that has access to our SeaWheeze gear you will be eligible for a return or refund. Our international markets are governed by consumer laws unique to their regions. Check out the site in your market for more details on the return policy.
Why can people in INTL markets return and just because I’m in NA I can’t return or get a refund?
SeaWheeze gear will always hold a special place in our hearts, as it does in your wardrobe. While we can’t come together in our SeaWheeze Showcase Store located in Vancouver, we want to hold on to what makes the shop special. This gear is limited edition and you won’t see it make a comeback in years to come. Just as all gear sold in the showcase store is final sale, so will this online version.
If you’d like a hand with sizing, or have any questions about specific fabrics feel free to send us a direct message and we’d be more than happy to chat with you more.
Where can I find your size guide?
We use North American US sizing on our gear. To find your local size equivalent, use our size guides located here or on each product page.
What sizes are your products?
All our gear is sized using North American US sizing. You can find the size on each product page online or the product hangtag and label in stores.
I have questions about your events. Where do I find more info?
Find out everything you need to know about lululemon events happening in your area here.
Got questions for a specific department?
We’ve got the answers. Contact them below:
MEDIEN
Contact our media team here.
INVESTORS
Learn about our investors here.
STRATEGIC SALES
Learn about our Strategic Sales team here.
Find everything you need to know about how to look after for your gear under the “Care” tab on the product page.
Will Brexit impact my order?
Our Distribution Centre is located in the Netherlands. As the Brexit transition agreement between the UK and EU ends on 31 December 2020, there may be increased transit times between the EU and the UK from 1 January 2021, so please allow additional time for your order to arrive. We are working hard with UPS to minimise any delays and you will be able to follow your delivery via the tracking link in your shipping confirmation email.
If you return an item to us, this will still be processed within the advertised timeframe at our UK based returns centre.
How long will it take for my order to be delivered to the UK?
Once you have placed your order online, please allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before you track your order.
It then normally takes an average of 3-4 business days for deliveries to reach UK addresses, from the moment they leave our warehouse in the Netherlands. However, throughout January and February 2021 please allow more time as it may take longer for our courier partner to take care of any new customs documentation requirements.
We will be working hard with our courier partner to make sure you receive your order as soon as possible.
How do you ship to the UK?
We use UPS. You can start tracking your order once it’s shipped.
Will I be charged any extra costs?
No, there are no extra costs, duties or taxes to deliver your order to a UK address and shipping is still free on all orders.
How can I return my order from the UK?
You can simply use our online portal to arrange for a free UK return – see our return and refund information here. Returns must be made within 30 days from the delivery date.
If you return an item to us, this will still be processed within the advertised timeframe at our UK based returns centre.
Will I pay an extra shipping costs when returning products from the UK?
No, there are no extra costs to return your item(s) to us from a UK address.
How long will it take me to be refunded for my return?
Once we receive your return at our UK based return centre, it will take 5-7 business days to process. Your funds will then be credited back to your original method of payment. Please keep in mind that it can take up to 3-10 business days for the funds to appear on your statement, depending on your banking institution.
Will the same products be available to UK customers?
Yes, the same product assortment will be available to our UK customers.
I live in Northern Ireland. Will my order or return be affected?
We do not expect any delays in orders getting to guests in Northern Ireland. Please allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before you track your order. It then takes on average 4 business days for deliveries to reach Northern Ireland addresses.
There are no extra costs, duties or taxes to deliver your order to a Northern Ireland address.
I live in Guernsey and Jersey. Will my order or return be affected?
We do not expect any delivery changes or delays to orders going to guests in Guernsey and Jersey. Please allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before you track your order. It then takes an average of 3-5 business days for deliveries to arrive.
Duties and taxes remain applicable for orders going to Guernsey and Jersey addresses.
I live in Isle of Man. Will my order or return be affected?
We do not expect any delivery changes or delays to orders going to guests in Isle of Man. Please allow 1-2 business days for us to process and send it from our distribution centre in the Netherlands before you track your order. It then takes an average of 3-5 business days for deliveries to arrive.
There are no extra costs, duties or taxes to deliver your order to an Isle of Man address.
How to Cancel a Lululemon Order Now [3 Easy Steps]
How to cancel a Lululemon order easily
Lululemon is a clothing store that offers technical clothing for various activities such as running, yoga and training. Although Lululemon offers its customers high quality sportswear, there may be a reason why you need to cancel your order. However, canceling an order for clothing brands like Lululemon isn’t always easy. Many clothing brands have specific order cancellation policies, but do not clearly state what their cancellation process is or make the cancellation process difficult.
Here at DoNotPay we want to make it easy for you to cancel any order. If you need to cancel your Lululemon order for any reason, read on to learn how to cancel a Lululemon order yourself and why DoNotPay is the quickest, quickest, and most successful way to cancel an order hassle-free.
How to cancel a Lululemon order
If you wish to cancel a Lululemon order online, there is a specific process that you must follow. With that in mind, it’s important to note that Lululemon doesn’t offer a simple cancel button to cancel an order. Additionally, canceling your Lululemon order is a time sensitive situation as all products must be canceled within 1 hour of purchase.
4 steps to cancel your Lululemon order
Here are the steps you need to follow to cancel a Lululemon order:
You must visit the Lululemon official website. Sign in to your account. Look for the Guest Education Center on their website. Choose your cancellation method.
cancellation methods
You can cancel your order in three ways, including:
live chat
Via phone
If you don’t cancel your order within 1 hour, you can no longer cancel it because your order has already been shipped.
Possible problems when canceling an order
There are a few potential issues when canceling a Lululemon order. Due to Lululemon’s 1-hour cancellation window, it’s much more difficult to successfully cancel an order. For example, some customers reported that Lululemon’s Guest Education Center was closed when attempting to cancel. As a result, they missed the 1 hour cancellation policy.
At the same time, a 1-hour cancellation period is generally a small window for order cancellations. For this reason, many customers only realize that they have to cancel after the cancellation period has expired.
How to request a refund from Lululemon
Unfortunately, if you are unable to cancel your Lululemon order in time, you will need to request a refund once your order arrives instead. Luckily, Lululemon’s refund process is relatively simple and straightforward. Customers can make returns either online or in person.
online return
Follow these steps if you want to request a refund online. It’s important to note that you must request a refund for your original payment method and return at least three items to submit an online request. Here is the process to follow.
Place your purchased items in a reusable shipping box or bag. Stick the shipping label that came with your original shipment to the outside of the package. Make sure the barcode is visible. Go to a FedEx or USPS shipping location to drop off your package. You should receive a refund within 3-5 business days.
Personally
If you purchased Lululemon items from the North American website, you can return your items to a physical Lululemon store in North America and receive a refund.
Use DoNotPay to easily cancel your Lululemon order
Need help canceling your Lululemon order? Canceling an order with Lululemon can be more difficult compared to other clothing brands. Unfortunately, Lululemon’s 1-hour cancellation process makes it difficult to cancel an order with Lululemon. Additionally, Lululemon encourages customers to contact their Guest Education Center to cancel an order, which may delay the time it takes to cancel an order.
If you don’t want the hassle, DoNotPay has you covered. DoNotPay is quick, easy, and successful at canceling orders, even for complex apparel brands like Lululemon.
If you would like DoNotPay to cancel your Lululemon order on your behalf, all you have to do is:
Search DoNotPay for Cancel Anything product. Enter the name of the company you need to cancel your order/payment with. Answer a few questions about anything you need to cancel so we can write a cancellation letter.
DoNotPay helps you cancel orders for other companies
Lululemon isn’t the only company that DoNotPay can help you with. DoNotPay also has experience of successfully canceling orders for various companies. Some other businesses we can help you with are:
Helping you cancel something is just a drop in the bucket of our services. These are just a few examples of how we can represent you:
Help
How do I create an account?
The Create My Account page allows you to create a lululemon account to save your preferred payment methods, shipping addresses, wish lists, and more. Click here to create a new account.
Do I have to create an account?
No, you can still shop as a guest. The benefit of creating an account, however, is that you can securely store your addresses, payment options, wish lists for faster checkouts in the future, and view your order history.
I can’t log into my UK account. Why?
If you are an existing customer and have previously ordered from www.lululemon.co.uk you will need to create a new account here in order to shop on our new site.
If you’ve already created a new account and forgot your password, you can reset your account by clicking “Forgot your password?”. at the bottom of the account login page here.
How do I reset my account password?
You can reset your account password by clicking Forgot your password? Link at the bottom of the account login page.
How do I sign up for the lululemon newsletter?
You can sign up for the lululemon newsletter by entering your name and email address in the lululemon sign up form at the bottom of our website.
How do I update my newsletter preferences and languages?
You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.
How do I stop receiving newsletters or marketing emails?
You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of your email.
How do I delete my account?
You can request deletion of your account by using the form below here.
Can I change or cancel my order?
If your order was placed less than 1 hour ago, please contact our Guest Education Center here. If your order was placed more than 1 hour ago or has been dispatched and is on the way, we will not be able to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original payment method. Please keep an eye on your tracking number to follow the progress of your package. Please allow three weeks after the order has been returned to us for the money to appear in your account.
This is my first time ordering from www.lululemon.co.uk, what do I need to know?
Place an order for UK delivery at www.lululemon.co.uk by selecting your products and completing our checkout process. You can check out as a guest or create an account with us and save your address, payment methods and wish lists.
How do I see orders I’ve placed on www.lululemon.co.uk?
If you have placed an order on www.lululemon.co.uk and have an account, you can still view your order history by logging in and clicking on ‘Profile’. You can also check your order and return status here.
Do I need an account to place an order online?
You do not need to have an account to place an order. The benefit of creating an account, however, is that you can securely store your addresses, payment options, wish lists for faster checkouts in the future, and view your order history.
How do I know if my order is being processed?
Your credit card will be pre-authorized when your order is placed, but we do not process payment until the order is ready to ship. Once your order has shipped, you will be billed and receive a shipping confirmation email.
Where can I find my order number?
Once your order has been placed, you will receive an order confirmation email with your order number and details.
Can someone help me to place my order online?
Absolutely! Contact our Guest Education Center here for help placing your online order.
Is ordering from lululemon online safe?
Yes. We have taken several steps to ensure that all information we receive from our customers online is secure.
Can I get an invoice for my order?
Yes; To download your invoice, please log into your account, select your order and select “View Proof of Purchase”. If you checked out as a guest, please use the Review Order form. Enter your order number and the associated email address and select “Show proof of purchase”. Remember that you will not be able to see your invoice until the payment has been processed. When items are returned, the proof of purchase will be updated once a refund has been processed.
Do I get a shopper with my order?
As part of our journey towards a sustainable and zero-waste future, we have made the decision to no longer engage our branded shoppers in online orders. If you would still like to receive a shopper with your order, please visit any lululemon store with your order confirmation and we will be happy to provide one. If you have any feedback please contact our GEC team who will be happy to assist you.
What is your delivery time & cost?
The delivery time of your order depends on the shipping method you have chosen.
Standard (3-5 working days): it’s on us!
Express shipping (1 working day): (10 €)
Orders are only shipped on working days. Business days are Monday to Friday, excluding UK and Dutch public holidays. You’ll receive a notification if we’re having trouble processing your order shortly after the problem is identified.
*Please note that for express delivery your order must be placed before 12:00pm CET for same day dispatch. If your order is placed after this time, your order will be dispatched the next working day.
How can I check my order and delivery status?
After you place your order, please allow our warehouse 1-2 days to process it. Once your order has shipped you will receive a shipping confirmation email with a link to track your package on the UPS website. Alternatively, you can log into your account here to track the delivery progress of your order.
Do you deliver to PO Boxes?
Unfortunately we do not deliver to PO Boxes.
Can I order online and pick up my order at a lululemon store?
Not at the moment, but we’re working on it! Stay tuned.
If your order isn’t quite right, you can breathe a sigh of relief. Once you have received your items we are happy to offer you a free refund within 30 days, see full refund policy here. You can return your items by post or in person at one of our stores.
HOW CAN I RETURN AN ONLINE ORDER BY MAIL:
Follow these simple steps to make an online return:
Click the button below to start your return or visit my account. Enter your order number and email address (you can find them in your order confirmation email or on the packing slip). Select the items you wish to return A return receipt will be generated which you can download and which will also be emailed directly to you. Print out the shipping label and return receipt. Place your items and return receipt in the reusable mailer bag or box. Stick the shipping label on the outside of the package, making sure the barcode portion of the label is visible Drop it off at your nearest UPS drop-off point
Once your package has been scanned by UPS, you can track your return using the link in your return confirmation email.
START RETURNS HERE
I don’t have a printer, what should I do?
Please contact our Guest Education Center directly for assistance.
Can’t make it to a UPS drop-off location?
Follow steps 1-7 to set up your return, then visit UPS here to schedule a package pickup.
HOW CAN I RETURN AN ONLINE ORDER:
Online purchases can be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Brown Thomas, Cheshire Oaks, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village).
Simply set up your return here and select “Back to Business”. Then go inside with your original packing slip and your return confirmation email. You can find your nearest store here.
Note: We cannot process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.
What is your return policy?
Our return policy is as follows:
– We offer complementary returns
– Returns must be made within 30 days of delivery date
– All merchandise must be unwashed and unworn with original hang tags attached
– Proof of payment must accompany the return
– All garments are subject to inspection
Note: Subject to your right of withdrawal and statutory rights, non-returnable products are: hats, face masks and gift cards. Swimwear must be returned with the sanitary pad intact.
*Please note that orders placed between November 1st and December 25th can be returned until January 23rd.
If I buy a gift around Christmas, do I only have 30 days to return it?
All orders placed between November 1st and December 25th can be returned until January 23rd.
What if I can’t make it to a UPS drop-off location?
For assistance please contact our Guest Education Center here.
For in-store returns, you do not need to print your shipping label, you can simply show the original packing slip and your return confirmation email (right on your phone) to the store’s educator.
When will I receive my refund after returning my order?
Once we have received your return at our warehouse, it will take 5-7 business days to process. Your money will then be credited back to your original payment method. Please note that depending on your bank, it can take up to 3-10 business days for the money to appear on your bank statement.
How many days do I have to return my order?
Returns are free and easy within 30 days of receiving your order if eligible under our returns policy.
Where can I find my returns number?
Your Returns Authorization Number is included on your returns slip once you have created your return. Make sure to include this receipt with your return for ease of processing.
I have lost my shipping label/return slip. What can I do?
You can obtain a copy of your returns label at any time through our returns portal, by accessing your returns information here or by attaching it to your returns confirmation email.
I’ve logged into the returns portal, but I can’t select my items to return. What’s happening?
If you are unable to select your items to return, it is because your items were received more than 30 days ago and are now outside the return period. If this is not the case, or you wish to process a high value return outside of this time frame, please go to the store or contact our GEC to process your return.
Can I return an online or store purchase in another country?
Cross-border goods can be exchanged (in store only) or transferred to a gift card (in store or by post). Please note that the items you return will be valued in the currency of the country processing the return.
Can I exchange my product(s)?
Yes! Please return your product to a store near you. Find out where yours is here.
Do you offer gift vouchers?
We currently do not offer gift cards for online purchases.
Can I return a gift purchase?
Please contact our Guest Training Center here or visit a lululemon store (find your nearest location here to arrange a gift item exchange.
What forms of payment do you accept?
We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and gift cards. Please note that we cannot split payments between credit cards. However, we can accept payments split between gift cards and credit cards.
When will I be billed for my order?
Your credit card will be pre-authorized when your order is placed, but we do not process payment until the order is ready to ship. Once your order has been placed, you will receive an order confirmation email with your order number and details. We will then process and pack your order. Once your order is sent for delivery you will be charged and receive an email confirming delivery. The pre-authorization will be deleted in 7-10 business days.
Can my billing and delivery address be different?
Yes, your billing and delivery address can be different.
What is Klarna?
Klarna is an alternative payment processor that allows you to split your purchase into 3 interest-free payments. Klarna takes end-to-end responsibility for your payment.
How do I use Klarna?
If your shopping cart is eligible for 3 interest-free payments with Klarna, you can select Klarna as your payment method during checkout. After your order has shipped, you will be billed for the first third of the total amount. Klarna will send a notification once the payment has been processed. You will be informed in good time before the next payments.
Is Klarna safe and secure?
Klarna strives to make online shopping a safe experience. You can read more about how Klarna handles your personal data in the “Privacy Policy” section of the Klarna Checkout Terms of Use here.
Klarna’s solution is designed to prevent unauthorized use and protect your personal information. To achieve this, they use security measures that include computer protection measures and secured files and buildings. They also maintain other physical, electronic, and procedural safeguards to protect that information and limit access to information to those employees who have access to it appropriately.
Where can I use Klarna?
Klarna Pay in Three is currently only available on our UK site, but you will see it on more of our European sites soon.
What do I need to use Klarna?
For registration you need:
1. A UK-issued debit or credit card
2. Be 18 years or older
3. An email address
4. An SMS-enabled phone number
5. A UK residential address for delivery
Klarna currently accepts most debit and credit cards (e.g. Mastercard, Visa, AMEX, Discover). Please note that prepaid cards are not accepted.
Check our regional websites for availability in other countries.
Which products cannot be bought with Klarna?
Klarna is not available when purchasing gift cards or memberships. If you buy gift cards together with Klarna-enabled products, you will need to place two separate orders.
Is there a minimum amount I have to spend on a single transaction?
Yes, Klarna plans are available for orders with a minimum of £10 and a maximum of £1,000.
Does Klarna affect my credit score or do a credit check?
Klarna may conduct so-called unrecorded inquiries (or soft credit searches) which do not affect the credit rating and are only visible to you and Klarna but not to other lenders. Neither Klarna nor lululemon will perform any credit checks on you that could affect your creditworthiness
Please Spend Responsibly – Borrowing more than you can could seriously affect your financial situation. Make sure you can afford to make your monthly repayments on time by the due date.
Why wasn’t I offered Pay later in 3 interest-free installments?
Although Pay later in 3 interest-free installments is widely advertised, it’s not always available everywhere. The “Pay later in 3 interest-free installments” payment option is automatically generated by algorithms that depend on a number of factors, including address details, cardholder details, order amount, online store, previous order history and item availability.
How can I increase my chances of being accepted to pay later in 3 interest-free installments?
Klarna is unique and offers Pay later in 3 interest-free installments based on a number of factors such as order value, previous order history and item availability. If you are 18 years or older you can improve your chances of being offered Pay later in 3 interest free installments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are valued individually. Just because you’ve previously been accepted for Pay later in 3 interest-free installments doesn’t mean it’s offered for every order. Again, if your request for payment in 3 interest-free installments is subsequently declined, this does not mean that it will be declined for all future orders.
How does the payment plan work?
The first payment will be taken from your debit or credit card when the merchant confirms your order. The two remaining payments will also be taken from your card 30 and 60 days after the first payment. Klarna will notify you of the due dates via electronic communication and they can be viewed in the Klarna Application. Read more here.
If you would like to pay the outstanding amount of your purchase early or before the due date, simply log in at the top of the Klarna page, go to the order page and select “Pay early”.
Where can I find general questions about payments?
You can log into the Klarna app 24/7 and live chat with Klarna customer service representatives to confirm payment or request an update of your contact details. You can find more frequently asked questions about Klarna here.
What if I can’t pay a Klarna installment?
Klarna will automatically attempt to collect payment for your payment purchase from the card you entered at checkout. You can find out when your payments will be collected in the email you received at the time of purchase or by logging into your Klarna account.
If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt).
Failure to pay on time may result in your debt being passed on to a collection agency and affect Klarna’s future credit decisions.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect payment for your Pay later in 3 interest free installment purchase at lululemon from the debit or credit card you provided at checkout. If we are unable to collect your payment by the scheduled due date, Klarna will make two more attempts to automatically collect payment, one 7 days after missed payment and one 14 days after missed payment. If this last attempt at payment fails, Klarna will issue you with a statement of the total outstanding order amount, which is due 15 days later. Klarna will notify you when a payment is due two days before attempting to collect your payment and you can monitor the due date at any time in the Klarna app at your convenience.
You will not be charged any fees or interest for late and/or missed repayment(s). Your credit rating will not be affected by using Klarna’s Pay later in 3 installments product, even if you have not paid on time. If you fail to make a payment, you are in default and may not be able to use the service in the future. We may still attempt to collect past due and currently due payments on later due dates or bill you separately for the unpaid total amount. If you do not pay for your purchase, Klarna may engage a third party collection agency to collect on our behalf. Collection agencies are used as a last resort.
Is my payment information safe?
Payment information is securely processed by Klarna. No map data is transmitted to or stored by lululemon. All transactions take place over connections secured with the latest industry standard security protocols.
Did you receive my payment?
Klarna will notify you via email and push notifications from the Klarna app when a payment is due and if it has been successfully collected, or in the unlikely event that your payment fails. If a payment has been collected but you have not received a payment confirmation, you can check the status of your order and payments at any time in the Klarna app or log in at www.klarna.com/de.
I haven’t received an email with my billing/payment information.
You can log into the Klarna app or at www.klarna.com/uk where you can find all information about your orders and payment plans. Visit the Klarna App or Klarna Customer Service page for a full list of FAQs, live chat and phone options.
When will my items be delivered if I use Klarna?
Klarna orders are delivered according to our standard shipping timeframe after you have completed your order online.
Visit our shipping page for more information by clicking here.
I received an invoice but have not yet received my goods.
In the event that your goods have not been received, please contact our GEC to check your order and delivery status. You can also contact Klarna Customer Service so that we can postpone the due date of your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
How do I return or exchange an item purchased with Klarna?
changed your mind? Make sure your purchase is eligible for return. You can view our returns policy here. Here you can set up an online return. We cannot process Klarna refunds in store. We will notify Klarna of your return and process your refund. Make sure you do not return your items directly to Klarna.
If you think there is an issue with your Klarna purchase payment or refund, contact the support team directly. Klarna customer service representatives are available 24/7.
What happens if I have a partial refund and how does it affect my payments?
Once we have received the return (partial or full) at our warehouse, Klarna will send you an updated statement with an adjusted payment schedule if you have made a partial return. Upon full return, we will refund any payments collected and cancel any future scheduled payments. You can track the status of your order at any time in the Klarna app and learn more about lululemon’s return policy here.
I canceled my order. How long will it take to get my refund?
Once the store registers your cancellation or your return, the refund will be processed within 5-7 business days.
Where can I learn more about Klarna?
For more information on Klarna’s Terms of Service, Purchase Payment Agreement, and Privacy Policy (not to mention a list of FAQs), visit their website.
If you have any questions about your account, you can contact Klarna’s customer service representatives directly.
About Lululemon and Klarna
lululemon Athletica UK Ltd acts as an intermediary and not as a lender of unregulated credit products offered exclusively by Klarna Bank AB (publ). Credit is only available to UK permanent residents aged 18+ depending on status, terms and conditions apply. Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 installments
Do you sell gift cards?
Yes. You can buy physical gift cards in store and e-gift cards online. They can be redeemed in store or online and should be treated like cash as they cannot be substituted. Gift cards and e-gift cards are final sale.
E-Gift Cards can only be purchased online and will be delivered by email. They can be redeemed in-store or online like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, United Arab Emirates.
How do I check my gift card balance and transaction history?
You can check the balance online when placing an order and selecting your payment option. The gift card will appear under “More Options” during the checkout process.
Alternatively, you can also check the balance of your gift voucher in the shop. Regarding transaction history, you can contact the GEC so we can investigate.
Where can I redeem my gift card?
You can redeem your gift card both online and in store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and/or Brown Thomas or at our wholesale partners. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, United Arab Emirates. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country where they were purchased.
How can I redeem my gift card?
Payment is made at the very end of the ordering process and not in the billing phase.
Follow these steps after you’ve checked out:
1) Enter your contact and shipping information and select your shipping method.
2) Proceed with billing.
3) Choose your payment method. For gift cards, see More Options.
4) Check order.
5) Tick the Terms and Conditions box and proceed with payment.
6) You will be redirected to a Givex portal where you need to enter the gift card number and its PIN.
If you don’t have enough gift card balance to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in one transaction.
I want to order online with my gift card. Can I combine it with PayPal if the balance on the gift card is insufficient?
Gift card payments cannot be combined with PayPal at this time. However, you can combine one with a credit card or other gift card.
I lost my gift card, what should I do?
We cannot replace them if they are lost, stolen, destroyed, or used without your permission. So, hold her tight! Gift cards should be treated like cash.
Will the same gift card be refunded if I return a product?
If you originally used a gift card to place an order but need to return it, you will be credited with a new gift card which will be sent to you once the return has been processed. If your order was placed using both a gift card and a credit card, the refund method will depend on the refund value and the amount originally covered by each payment method used.
Does my gift card expire?
You can use our gift cards in store or online. They also never expire or lose value and are final sale. They are treated like cash, which means we cannot replace them if lost or stolen.
Where is my nearest lululemon store?
Use our store locator to find your nearest lululemon store.
What have we done too much?
We Made Too Much is a collection of gear and products designed to give you the opportunity to invest less and sweat more. You can find our We Made Too Much collection for women here and for men here.
How do I use a promotional code?
You can use a promotional code by entering it in the promotional code field at checkout.
My promotional code is not working. What can I do?
Here’s what you can do:
– Check the terms of your promotion to ensure that the products in your cart are included in the promotion.
-Make sure you double-check the spelling of the promotional code
-Our promo codes are case sensitive. So make sure you use capital letters in the right places
If your promotional code is still not working, contact our Guest Education Center (GEC) here for further assistance.
Why isn’t my promotion applying the correct discount to my order?
Please check the terms and conditions associated with your promotion for full details on inclusions and exclusions. Some items will be excluded from the promotion you are attempting to take advantage of.
Why isn’t my promotional code working on We Made Too Much products?
We Made Too Much products are often excluded from promotions because they are already on sale at a reduced price. Please check the terms and conditions associated with your promotion for full details on inclusions and exclusions.
When does the promotion run?
The promotion runs from Friday 21st January 2022 00:01 GMT to Friday 28th January 23:59 GMT and the promotional code can only be used within this time.
Who can I share this e-card with?
Everyone is entitled to use this card. Note that it cannot be used in conjunction with other discounts or to purchase gift cards.
Where can this discount code be redeemed?
Guests can only use this code in store and online for a one-time purchase. Unfortunately, this discount cannot be used in outlet stores and shop in shops.
Can I use this discount on BBR?
Yes. You can use the same discount code for all items on BBR.
Can I still return products purchased with this discount?
Yes. Guests are still entitled to return products at full price in accordance with our return policy. You are entitled to a refund of the reduced price. Note that price adjustments are not possible for items purchased prior to the use of this discount.
Can I exchange products purchased with this discount code?
Yes, but this offer is only valid for one exchange or return transaction in store and online.
Are there product exclusions?
The discount cannot be redeemed for Markdown products and cannot be used to purchase gift cards.
What if I don’t have a guest profile?
To use the discount in store, a guest profile must be applied to the transaction to use this discount. If the guest is new to our stores, you can set them up with a new profile. The profile must also be added to a BBR transaction.
What if I’m having trouble redeeming the discount code online?
If you are unable to redeem the discount code online, please contact [email protected] for assistance.
How do I get the SeaWheeze Shop link?
You’re in luck – this year everyone can immerse themselves in the magic of SeaWheeze and shop in the store. The styles are exclusive and available for a limited time, but they can be purchased by anyone. To access the shop, visit lululemon.com or use your lululemon app and select the SeaWheeze tile.
Why isn’t the SeaWheeze Shop exclusively for runners?
We want to create a truly inclusive experience and bring the magic of SeaWheeze to everyone. The opening of the SeaWheeze Shop for all guests, runners and non-runners alike – makes this possible for us!
Are there any restrictions on how many products I can purchase?
Yes! The SeaWheeze Shop allows you to purchase up to 10 items within 24 hours. Some things to note within this limit: You can buy as many reflective items as you like (within the limit) and the limit does not extend to accessories, you can buy as many as you like. Guests can return after 24 hours and purchase additional items if they wish.
Will you restock a style if it’s sold out?
No! Once a style or size is sold out, you won’t see it again.
Will there be more products throughout the week?
No! All products available in the SeaWheeze range are now available online – there will be no additional product styles or sizing.
What sizes are available?
We stock sizes 2-12 in the entire women’s range, sizes 0-20 in selected sizes in the women’s range and sizes S-XXL in our men’s range. Note:
Each market purchased to suit their needs and size may vary from market to market.
Does the product have an exclusive logo (Swogo) on it?
Yes! All SeaWheeze products will feature an exclusive logo commemorating SeaWheeze 2021.
Will the product be available in store?
No! The entire SeaWheeze line of exclusive products is only available online – no product makes it to our stores.
How long is the product available?
The product is only available for a limited time and will disappear from lululemon.com on Tuesday, August 31st. Make sure you get your exclusive product before it’s gone!
Can I return or exchange the purchased product?
Yes! The sale of SeaWheeze products is subject to the market’s refund and return policies. See the market’s refund policy for more information.
I’m a lululemon Ambassador / Sweat Collective / Associate, can I use my discount?
Yes! All discounts currently active for online sales apply to SeaWheeze Shop purchases. Please follow the guidelines of your discount when purchasing SeaWheeze products.
Will there be a SeaWheeze Showcase Store at SeaWheeze in 2022?
We are closely monitoring the COVID-19 situation and while we cannot predict the future, we hope to reunite for the Lululemon SeaWheeze Half Marathon and Sunset Festival in 2022. The SeaWheeze Showcase Store at the Vancouver Convention Center has always been a big part of the event weekend and we plan to keep it that way!
Why is reflective gear so expensive?
Reflective products from the exclusive SeaWheeze collection are available this year at entry-level and premium prices, giving all guests the opportunity to take home a reflective piece. Our reflective styles are more expensive than other products due to the manufacturing cost of the reflective product.
Can I return something if it doesn’t fit?
We’re so excited and just can’t hide it. SeaWheeze gear is the last sale for those in North America. If you are in any of the international markets that have access to our SeaWheeze gear, you are entitled to a return or refund. Our international markets are subject to consumer laws that are unique to their region. Visit your store’s website for more information on return policies.
Why can people return in INTL markets and just because I’m in NA I can’t return or get a refund?
SeaWheeze gear will always hold a special place in our hearts, just like it does in your wardrobe. While we can’t get together at our SeaWheeze Showcase Store in Vancouver, we want to hold on to what makes the store special. This gear is limited edition and you won’t see a comeback for years to come. Just as all gear sold in the Showcase Store is final sale, so is this online version.
If you would like help with sizing or have questions about specific fabrics, please feel free to send us a direct message and we’d love to chat with you more.
Where can I find your size chart?
We use North American US sizing for our gear. Use our size charts found here or on each product page to find your local size.
What sizes are your products?
All of our gear is sized to North American US sizes. You can find the size on every product page online or on the product tag and label in stores.
I have questions about your events. Where can I find more information?
Here’s everything you need to know about lululemon events near you.
Do you have questions about a specific department?
We have the answers. Contact them below:
MEDIA
Contact our media team here.
INVESTORS
Get to know our investors here.
STRATEGIC SALES
Learn more about our strategic sales team here.
Under the “Care” tab on the product page you will find everything you need to know about caring for your equipment.
Will Brexit affect my order?
Our distribution center is located in the Netherlands. As the Brexit interim agreement between the UK and the EU ends on December 31, 2020, there may be extended terms between the EU and the UK from January 1, 2021. Therefore, please allow additional time for the arrival of your order. We work extensively with UPS to minimize delays and you can track your delivery using the tracking link in your shipping confirmation email.
If you send an item back to us, it will still be processed at our UK-based returns center within the advertised timeframe.
How long does it take for my order to be delivered to the UK?
After placing your order online please allow 1-2 business days to process and dispatch it from our distribution center in the Netherlands before tracking your order.
From the time they leave our warehouse in the Netherlands, it usually takes an average of 3-4 working days for deliveries to reach UK addresses. However, please allow more time in January and February 2021 as it may take longer for our courier partner to attend to new customs documentation requirements.
We will work hard with our courier partner to ensure you receive your order as quickly as possible.
How do you ship to the UK?
We use UPS. You can track your order after it is shipped.
Will I be charged additional costs?
No, there are no additional costs, duties or taxes to have your order delivered to a UK address and shipping is still free on all orders.
How do I return my UK order?
You can simply use our online portal to arrange a free UK return – see our returns and refunds information here. Returns must be made within 30 days of delivery date.
If you send an item back to us, it will still be processed at our UK-based returns center within the advertised timeframe.
Do I pay additional shipping costs when returning products from the UK?
No, there are no additional costs if you return your item(s) to us from a UK address.
How long does it take to get my return refunded?
Once we have received your return at our UK based returns centre, it will take 5-7 working days to process. Your money will then be credited back to your original payment method. Please note that depending on your bank, it can take up to 3-10 business days for the amount to appear on your bank statement.
Will the same products be available for UK customers?
Yes, the same range of products will be available to our UK customers.
I live in Northern Ireland. Will my order or return be affected?
We do not expect any delays on orders reaching guests in Northern Ireland. Please allow 1-2 business days for processing and shipping from our distribution center in the Netherlands before tracking your order. Deliveries then take an average of 4 working days to reach addresses in Northern Ireland.
There are no additional costs, duties or taxes for delivery of your order to an address in Northern Ireland.
I live in Guernsey and Jersey. Will my order or return be affected?
We do not anticipate any delivery changes or delays on orders going to guests in Guernsey and Jersey. Please allow 1-2 business days for processing and shipping from our distribution center in the Netherlands before tracking your order. It then takes an average of 3-5 working days for the deliveries to arrive.
Orders to addresses in Guernsey and Jersey are still subject to duties and taxes.
I live on the Isle of Man. Will my order or return be affected?
We do not anticipate any delivery changes or delays on orders destined for Isle of Man guests. Please allow 1-2 business days for processing and shipping from our distribution center in the Netherlands before tracking your order. It then takes an average of 3-5 working days for the deliveries to arrive.
There are no additional costs, duties or taxes to have your order delivered to an Isle of Man address.
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