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Contents
Does Princess Polly restock fast?
We can’t provide exact estimates of when items will be back in stock, but we encourage you to sign up for a restock notification on the desired product page so that we know you’re loving the style and we’ll work on getting more in ASAP!
Does Princess Polly restock sold out?
We’re alllllways re-stocking our most popular styles based on customer demand, as well as adding new arrivals almost every day! By signing up for a restock notification of an out of stock item, you’re letting us know that you’re LOVING a particular style, so we’ll do our best to get more in!
Does Princess Polly run small?
If you’ve read other Princess Polly sizing reviews, you’ve probably noticed the opinions are kind of all over the place. The items I received varied. Most of the items ran true to size, but one, in particular, ran on the smaller side. However, the Princess Polly site has tons of reviews on most items.
Is Princess Polly low quality?
Overall, Princess Polly received a rating of “Not good enough,” with extremely low marks for its impact on the planet and people.
What country owns Princess Polly?
Founded in Queensland, Australia in 2005, Princess Polly only went online in 2010 as founders Wez and Eirin Bryett noted the shift toward e-commerce sales. In 2018, 50% of the business was acquired by San Francisco-based A.K.A. Brands (at the time called Elevate Brand Partners).
Where does Princess Polly get their clothes from?
Princess Polly has traced 100% of their Tier 1 suppliers (this means the factories where the finished product is made). They work with 59 factories across China.
Are Oh Polly and Princess Polly the same?
Oh Polly even sounds like Princess Polly, but we promise you they are two distinct stores. Oh Polly is the perfect place to shop any “going out” outfit (trust us, they have a ton of super sexy little looks), but they also have more everyday pieces such as the beautiful coat shown above.
Does Princess Polly use child labor?
At Princess Polly, we take modern slavery incredibly seriously. We have a zero tolerance policy on child and forced labor.
Is Princess Polly Chinese?
The Brand. The Princess Polly online store was born in true startup style – out of a beachside apartment on the Gold Coast, Australia in 2010.
Is Princess Polly popular?
Princess Polly is an Australian fast-fashion brand popular among Gen-Z and millennial consumers, including TikTok stars like the D’Amelio sisters and Addison Rae Easterling. In 2020, the brand surged in popularity, partly due to its influencer strategy and virality on TikTok.
Is a size 4 A small?
S means small, which translates roughly to a women’s size 4 to 6 in most brands.
What size is a 6 in Princess Polly?
| US | BUST (IN) | WAIST (IN) |
|---|---|---|
| 6 | 36 | 29 |
| 8 | 38 | 31 |
| 10 | 40 | 33 |
| 12 | 42 | 35.5 |
Does Princess Polly refund stolen packages?
Please note – Missing package claim refunds are at the discretion of Princess Polly. We suggest filing a claim with the carrier directly. Princess Polly is not responsible for lost, held, or damaged packages sent to freight forwarding services.
Is Princess Polly like Shein?
Princess Polly is considerably more expensive than Shein. Earlier this year, a pair of Princess Polly jeans went viral on TikTok—but they cost $74, which is closer to high-end retail prices than fast fashion prices. Those higher prices suggest they may be ethically sourced and use higher quality materials.
Is Brandy Melville good quality?
Overall, Brandy Melville is a good quality brand that I would recommend for basic staples in someone’s closet, but there is a wide selection of brands with multiples sizes that carry clothes that are just as cute.
Are Shein clothes good?
Is Shein Good Quality? Shein can be good quality for the price but they are generally not high quality pieces. Most of what I’ve ordered is similar in quality to what you’d get at stores like Forever21. Some pieces are closer to Target or Old Navy quality.
What is Princess Polly’s net worth?
This will value the total business, which also owns plus-sized retailer Rebdolls, at $US2. 3 billion, and, if successful, will add a collective $US773 million ($1.06 billion) to the wealth of Princess Polly and Culture Kings’ Australian founders, who will respectively own between 15 and 17 per cent of a.k.a. Brands.
Who is the CEO of Princess Polly?
Eirin Bryett is based out of West Hollywood, California, United States and works at Princess Polly as co-Founder & co-CEO.
How much does Princess Polly make?
In the Fashion market in the United States, princesspolly.com is ranked #211 with > US$75m in 2021.
How long does it take to get Princess Polly?
| SHIPPING OPTION | GET YOUR ORDER | IMPORTANT INFO |
|---|---|---|
| STANDARD SHIPPING | 4-6 Days | — |
| EXPRESS SHIPPING | 2-3 Days | — |
Is Princess Polly the same as Shein?
Princess Polly is considerably more expensive than Shein. Earlier this year, a pair of Princess Polly jeans went viral on TikTok—but they cost $74, which is closer to high-end retail prices than fast fashion prices. Those higher prices suggest they may be ethically sourced and use higher quality materials.
Does Princess Polly have free shipping?
Is there free shipping at Princess Polly? Standard shipping is free for orders over $50. Orders are usually shipped within 3-4 business days. Two-day and overnight shipping options are also available.
Does Princess Polly have plus size?
Princess Polly announced the launch of the Curve collection on Wednesday, the women’s brand’s first line of plus-sized garments. Available across 60 items and extending to U.S. sizes 14 through 20, the brand says they’re also part of the Princess Polly Earth Club, which sources materials sustainably.
CAN YOU TELL ME WHEN SOMETHING IS BEING RESTOCKED? – Princess Polly Help & FAQs
- Article author: princesspolly.helpdocs.io
- Reviews from users: 15193
Ratings - Top rated: 3.7
- Lowest rated: 1
- Summary of article content: Articles about CAN YOU TELL ME WHEN SOMETHING IS BEING RESTOCKED? – Princess Polly Help & FAQs Updating …
- Most searched keywords: Whether you are looking for CAN YOU TELL ME WHEN SOMETHING IS BEING RESTOCKED? – Princess Polly Help & FAQs Updating We’re constantly replenishing our most popular items, as well as adding New Arrivals almost every day. We can’t provide exact estimates of when items will be back in stock, but we encourage you to si…
- Table of Contents:
Help & FAQ’s | Princess Polly AU
- Article author: www.princesspolly.com.au
- Reviews from users: 27030 Ratings
- Top rated: 3.9
- Lowest rated: 1
- Summary of article content: Articles about Help & FAQ’s | Princess Polly AU
Updating …
- Most searched keywords: Whether you are looking for Help & FAQ’s | Princess Polly AU
Updating FAQS Have a quick question? Check our FAQ page for a quick answer > CONTACT DETAILS Phone: 1300 154 958 (Mon – Fri, 8am – 5pm AEST) or text us 0481 071 095 Phone (international): +61 7 5522 0201 Email: [email protected] STORES We are 100% online and no longer have any physical stores. HEAD OFFICE To contact head office, please call us on 1300 154 958 or via the enquiry form MAILING ADDRESS Princess Polly Online Pty LtdPO BOX 5984, Gold Coast MC, QLD, 9726, Australia LIVE CHAT Live Chat will be available between the following hours: Monday 9am – 10pm Tuesday 9am – 10pm Wednesday 9am – 10pm Thursday 9am – 10pm Friday 9am – 10pm Saturday 10am – 6pm Sunday 3pm – 10pm COLLABORATIONS Email us: [email protected]
- Table of Contents:
Shopping Bag
Contact Us
Inquiry Form
Is Princess Polly Good Quality and Ethically Sourced?
- Article author: www.greenmatters.com
- Reviews from users: 41870 Ratings
- Top rated: 3.1
- Lowest rated: 1
- Summary of article content: Articles about Is Princess Polly Good Quality and Ethically Sourced? Updating …
- Most searched keywords: Whether you are looking for Is Princess Polly Good Quality and Ethically Sourced? Updating Princess Polly has become a favorite brand among influencers, but is the company’s clothing good quality and ethically sourced? Here’s the scoop.Style,Small Changes
- Table of Contents:
Is Princess Polly an ethical company to shop at
Are Princess Polly’s clothes good quality
How Princess Polly Stormed The U.S. Teen Market With TikTok Try-On Hauls
- Article author: www.forbes.com
- Reviews from users: 6024 Ratings
- Top rated: 3.8
- Lowest rated: 1
- Summary of article content: Articles about How Princess Polly Stormed The U.S. Teen Market With TikTok Try-On Hauls Updating …
- Most searched keywords: Whether you are looking for How Princess Polly Stormed The U.S. Teen Market With TikTok Try-On Hauls Updating In less than two years, Princess Polly has become a U.S. online fashion powerhouse among teens and Gen Z consumers, soaring to become #6 favorite shopping website for the nation’s upper-income teens, according to the latest Piper Sandler Taking Stock With Teens survey.TikTok,Emma Chamberlain,shein,princess polly
- Table of Contents:
Coming To America AKA Brands Scales Arrival
Princess Polly The Power Of Teen Girls
Help & FAQ’s | Princess Polly AU
- Article author: www.princesspolly.com.au
- Reviews from users: 11791 Ratings
- Top rated: 3.3
- Lowest rated: 1
- Summary of article content: Articles about Help & FAQ’s | Princess Polly AU
HOW OFTEN DO YOU RESTOCK ITEMS? We’re alllllways re-stocking our most popular s based on customer demand, as well as adding new arrivals almost every day! …
- Most searched keywords: Whether you are looking for Help & FAQ’s | Princess Polly AU
HOW OFTEN DO YOU RESTOCK ITEMS? We’re alllllways re-stocking our most popular s based on customer demand, as well as adding new arrivals almost every day! FAQS Have a quick question? Check our FAQ page for a quick answer > CONTACT DETAILS Phone: 1300 154 958 (Mon – Fri, 8am – 5pm AEST) or text us 0481 071 095 Phone (international): +61 7 5522 0201 Email: [email protected] STORES We are 100% online and no longer have any physical stores. HEAD OFFICE To contact head office, please call us on 1300 154 958 or via the enquiry form MAILING ADDRESS Princess Polly Online Pty LtdPO BOX 5984, Gold Coast MC, QLD, 9726, Australia LIVE CHAT Live Chat will be available between the following hours: Monday 9am – 10pm Tuesday 9am – 10pm Wednesday 9am – 10pm Thursday 9am – 10pm Friday 9am – 10pm Saturday 10am – 6pm Sunday 3pm – 10pm COLLABORATIONS Email us: [email protected]
- Table of Contents:
Shopping Bag
Contact Us
Inquiry Form
Error 403 (Forbidden)
- Article author: www.quora.com
- Reviews from users: 2166 Ratings
- Top rated: 4.6
- Lowest rated: 1
- Summary of article content: Articles about Error 403 (Forbidden) Princess Polly does not prove estimates of when items will be back in stock. However, you can sign up for restock notifications at their website. …
- Most searched keywords: Whether you are looking for Error 403 (Forbidden) Princess Polly does not prove estimates of when items will be back in stock. However, you can sign up for restock notifications at their website.
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Security check
- Article author: help.ohpolly.com
- Reviews from users: 3474 Ratings
- Top rated: 4.9
- Lowest rated: 1
- Summary of article content: Articles about Security check We restock our most popular pieces weekly so please make sure you are signed up for restock notifications on the product page. Please… …
- Most searched keywords: Whether you are looking for Security check We restock our most popular pieces weekly so please make sure you are signed up for restock notifications on the product page. Please…
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Princess Polly AU
Our US site is catered for our US customers. We now provide FREE 2-Day Shipping when you spend $50, we ship from LA so you’ll receive your order super fast! We also offer local returns and have a US based customer service team ready to help!
I’M FROM THE US, WHY SHOULD I SHOP ON THE US SITE?
Our AUS & USA sites are totally separate websites. This will mean each site may have different products available. Prices may also vary on both sites. You can still shop from either website.
Yes! You can still shop on both the AUS Store and USA Store.
Yes! We’re very pleased to say that we now offer an Australian and US based website. With local customer support , easy returns & additional shipping options in both Regions.
If you previously had a web credit balance with us on our AUS site, this has been replaced with a gift card which has been emailed to you. Please check your junk/spam!
I have a web credit on my Australian Princess Polly Account, can I still access this?
As of September 2019, we launched a new Australian website! If you previously had an account with us, you’ll need to create a new account here
I can’t log into my Princess Polly Account on the Australian site.
Firstly make sure the item isn’t hiding amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and cosmetics are usually wrapped up in bubble wrap or in amongst other items of clothing or included in shoe boxes within your parcel. Still missing? Not to worry, just get in touch with our Customer Experience Team for more help!
Oh no! Our Customer Experience team are able to assist with this as a priority, so please reach out before making a return.
If you’ve double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Experience Team so we can help right away!
Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE too so that you won’t miss a beat from us in future! Still no luck finding this one? Not to worry, just send us an email so we can resend it to you!
Uh oh! We’ll need to try and fix this for you before your order ships, so please get in touch straight away with your Order ID and correct shipping address.
Once an order is placed we’re not able to cancel or make any changes to the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.
Once an order is placed we’re unable to cancel the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.
As we are based in Australia shipping parcels internationally, Import Duties & Taxes may be payable for import into your country. We recommend contacting your local customs office for more info on customs charges for your country.
Until your parcel has been sorted and scanned there won’t be any tracking events for you to check on. But don’t worry, your tracking ID indicates that your parcel has been despatched and has started making it’s way to you! You’ll just need to give the tracking some time to update overnight or once it’s scanned as out for delivery.
All parcels are sent with a ‘No Signature Required’ delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. Places to check are in the letterbox, around the front of your home – especially behind bins/pot plants/fences and under doormats! If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please give us a call or send us an email so we can investigate further with the courier! Please don’t panic, we’ll make sure your goodies are located one way or another!
I RECEIVED AN EMAIL/TEXT SAYING MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!
HOW LONG DOES IT TAKE TO DELIVER?
Alllll over the world! The only exceptions are Russia, Indonesia and Mexico, which is due to the import restrictions into these countries.
Once despatched you will receive a tracking number via email for your order! It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link.
Yes it can, for Australian customers only! Please select Australia Post shipping at check out. If you’re shopping from outside of Australia, please enter a physical home or work address as DHL cannot deliver to PO Box or Parcel Locker facilities.
CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?
We aim to have all Australian orders shipped the same business day if placed before 4pm Australian Eastern Standard Time (AEST – QLD.). Any orders placed over the weekend or on a public holiday are shipped the following business day. For our international babes, we’ll be getting your orders out the door the same business day if placed before 1pm AEST!
HOW DO I MAKE A RETURN?
If your order starts with #US, click If your order starts with #AU, click HERE If your order starts with #US, click HERE
I didn’t receive a returns form or label with my order. We no longer provide returns labels or returns forms for orders placed on the updated Australian site. Instead, all returns are to be booked via the Returns Link . The portal is super easy to use and Australian based customers will be emailed a returns label to print and attach to the return parcel. Your Order ID is linked to your tracking number, but you can include the order card with your return also.
CAN I RETURN MORE THAN ONE ORDER IN ONE RETURN PARCEL? Yes you can! Just be sure you have booked a return for each order ID online via the portal. If you’re an Australian customer opting for a refund and only use one returns label, then only one $6 fee will be deducted.
I’m shopping from outside of Australia, do I pay for my own return postage? Yes, all International customers are required to cover their return postage. For customers shopping from NZ or US, we have a local address you can make a return to, all other countries can return back to the Australian address. Please visit our Returns Page for more details. Please post your items back to the return address indicated on your pink order card.
HAVE YOU RECEIVED MY RETURN? We’ll let you know via email once we have processed your return, but if you have taken note of your return parcel’s tracking ID then this will let you know as soon as your parcel has reached us!
HOW LONG WILL IT TAKE TO PROCESS MY RETURN? We aim to process all returns within 1-2 business days of them being received and will email you as soon as this has been processed!
HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN? As long as your return is lodged or initiated within 30 days of receiving your items we can accept eligible returns back for processing.
RETURNING ITEMS WHEN USING AFTERPAY If you’re sending items back to us for returns that were purchased using the AfterPay service, you have the option to cancel your payment plan! Your return will still be processed as per normal in that it will be processed when we receive it , so you are obligated to make your payments up until we have processed your return for you as AfterPay is a third party company. When we receive your parcel, we can then cancel the payment plan for your items sent back to us (less $6 if you use our returns label), and from there, any payments already made towards the items will be refunded by AfterPay themselves. AfterPay Cancellations are applied to the final instalments of the scheduled Payment Plan, you’ll need to log into your AfterPay Account once your return has been processed to check out your new payment schedule! If you return for a gift card, then your AfterPay Plan will remain in place and you will effectively be paying off the gift card that we have issued you with.
MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. If your return was posted with our Returns Label, we’ll also deduct $6 from the refund amount. Original shipping fees (if applicable) are non refundable.
CAN I RETURN SALE ITEMS? Yes of course! There is no difference to our returns policy for the return of eligible sale items.
CAN I RETURN UNDERWEAR, EARRINGS OR COSMETICS? We have a strict hygiene standard and these items won’t be accepted back through returns.
WHEN WILL I GET MY REFUND? Depending on your bank’s clearance times will determine when you will see a refund back to your original payment method. This usually takes 2-3 business days, but can take up to 10 business days for some financial institutions.
WHERE WILL YOU REFUND MY ORDER TO? All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.
SHIPPED YOUR RETURN TO OUR US WAREHOUSE? If you have shipped your return to our US warehouse, please allow 6 business days after we receive your original items before reaching out to our team. Refunds will appear back the original payment within 7 business days depending on your bank’s clearance times.
I PAID WITH A GIFT CARD AND REQUESTED A REFUND, WHERE DOES THE MONEY REFUND TO? If you have paid with a gift card and opted to receive a refund, the amount is refunded to the original gift card. Gift cards are non refundable.
Princess Polly AU
Our US site is catered for our US customers. We now provide FREE 2-Day Shipping when you spend $50, we ship from LA so you’ll receive your order super fast! We also offer local returns and have a US based customer service team ready to help!
I’M FROM THE US, WHY SHOULD I SHOP ON THE US SITE?
Our AUS & USA sites are totally separate websites. This will mean each site may have different products available. Prices may also vary on both sites. You can still shop from either website.
Yes! You can still shop on both the AUS Store and USA Store.
Yes! We’re very pleased to say that we now offer an Australian and US based website. With local customer support , easy returns & additional shipping options in both Regions.
If you previously had a web credit balance with us on our AUS site, this has been replaced with a gift card which has been emailed to you. Please check your junk/spam!
I have a web credit on my Australian Princess Polly Account, can I still access this?
As of September 2019, we launched a new Australian website! If you previously had an account with us, you’ll need to create a new account here
I can’t log into my Princess Polly Account on the Australian site.
Firstly make sure the item isn’t hiding amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and cosmetics are usually wrapped up in bubble wrap or in amongst other items of clothing or included in shoe boxes within your parcel. Still missing? Not to worry, just get in touch with our Customer Experience Team for more help!
Oh no! Our Customer Experience team are able to assist with this as a priority, so please reach out before making a return.
If you’ve double checked your order confirmation and have received the wrong size or item, please reach out to our Customer Experience Team so we can help right away!
Make sure you’ve checked your junk and spam folders in case the automatic notification has been sent there. You can mark us as SAFE too so that you won’t miss a beat from us in future! Still no luck finding this one? Not to worry, just send us an email so we can resend it to you!
Uh oh! We’ll need to try and fix this for you before your order ships, so please get in touch straight away with your Order ID and correct shipping address.
Once an order is placed we’re not able to cancel or make any changes to the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.
Once an order is placed we’re unable to cancel the order. Once received you’re welcome to make a return with us, as long as your items meet our returns criteria.
As we are based in Australia shipping parcels internationally, Import Duties & Taxes may be payable for import into your country. We recommend contacting your local customs office for more info on customs charges for your country.
Until your parcel has been sorted and scanned there won’t be any tracking events for you to check on. But don’t worry, your tracking ID indicates that your parcel has been despatched and has started making it’s way to you! You’ll just need to give the tracking some time to update overnight or once it’s scanned as out for delivery.
All parcels are sent with a ‘No Signature Required’ delivery service. So if no one is home at time of delivery and the driver deems the area safe to leave, the parcel will automatically be left in a safe location at the address. Places to check are in the letterbox, around the front of your home – especially behind bins/pot plants/fences and under doormats! If there is no sign of your parcel please also check in with members of your household, body corporate/building management and even with your neighbours who may have collected this for you for safekeeping. Once you have checked all possible delivery locations and still have no luck in finding your parcel, please give us a call or send us an email so we can investigate further with the courier! Please don’t panic, we’ll make sure your goodies are located one way or another!
I RECEIVED AN EMAIL/TEXT SAYING MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!
HOW LONG DOES IT TAKE TO DELIVER?
Alllll over the world! The only exceptions are Russia, Indonesia and Mexico, which is due to the import restrictions into these countries.
Once despatched you will receive a tracking number via email for your order! It can take a few hours, sometimes 24 hours to show any kind of an update on the tracking link.
Yes it can, for Australian customers only! Please select Australia Post shipping at check out. If you’re shopping from outside of Australia, please enter a physical home or work address as DHL cannot deliver to PO Box or Parcel Locker facilities.
CAN MY ORDER BE SENT TO A PO BOX OR PARCEL LOCKER?
We aim to have all Australian orders shipped the same business day if placed before 4pm Australian Eastern Standard Time (AEST – QLD.). Any orders placed over the weekend or on a public holiday are shipped the following business day. For our international babes, we’ll be getting your orders out the door the same business day if placed before 1pm AEST!
HOW DO I MAKE A RETURN?
If your order starts with #US, click If your order starts with #AU, click HERE If your order starts with #US, click HERE
I didn’t receive a returns form or label with my order. We no longer provide returns labels or returns forms for orders placed on the updated Australian site. Instead, all returns are to be booked via the Returns Link . The portal is super easy to use and Australian based customers will be emailed a returns label to print and attach to the return parcel. Your Order ID is linked to your tracking number, but you can include the order card with your return also.
CAN I RETURN MORE THAN ONE ORDER IN ONE RETURN PARCEL? Yes you can! Just be sure you have booked a return for each order ID online via the portal. If you’re an Australian customer opting for a refund and only use one returns label, then only one $6 fee will be deducted.
I’m shopping from outside of Australia, do I pay for my own return postage? Yes, all International customers are required to cover their return postage. For customers shopping from NZ or US, we have a local address you can make a return to, all other countries can return back to the Australian address. Please visit our Returns Page for more details. Please post your items back to the return address indicated on your pink order card.
HAVE YOU RECEIVED MY RETURN? We’ll let you know via email once we have processed your return, but if you have taken note of your return parcel’s tracking ID then this will let you know as soon as your parcel has reached us!
HOW LONG WILL IT TAKE TO PROCESS MY RETURN? We aim to process all returns within 1-2 business days of them being received and will email you as soon as this has been processed!
HOW LONG AFTER I RECEIVE AN ORDER, CAN I MAKE A RETURN? As long as your return is lodged or initiated within 30 days of receiving your items we can accept eligible returns back for processing.
RETURNING ITEMS WHEN USING AFTERPAY If you’re sending items back to us for returns that were purchased using the AfterPay service, you have the option to cancel your payment plan! Your return will still be processed as per normal in that it will be processed when we receive it , so you are obligated to make your payments up until we have processed your return for you as AfterPay is a third party company. When we receive your parcel, we can then cancel the payment plan for your items sent back to us (less $6 if you use our returns label), and from there, any payments already made towards the items will be refunded by AfterPay themselves. AfterPay Cancellations are applied to the final instalments of the scheduled Payment Plan, you’ll need to log into your AfterPay Account once your return has been processed to check out your new payment schedule! If you return for a gift card, then your AfterPay Plan will remain in place and you will effectively be paying off the gift card that we have issued you with.
MY RETURN HAS BEEN PROCESSED FOR THE INCORRECT AMOUNT All returns are processed for the total amount paid for the items after any discount codes redeemed on the order have been applied. If your return was posted with our Returns Label, we’ll also deduct $6 from the refund amount. Original shipping fees (if applicable) are non refundable.
CAN I RETURN SALE ITEMS? Yes of course! There is no difference to our returns policy for the return of eligible sale items.
CAN I RETURN UNDERWEAR, EARRINGS OR COSMETICS? We have a strict hygiene standard and these items won’t be accepted back through returns.
WHEN WILL I GET MY REFUND? Depending on your bank’s clearance times will determine when you will see a refund back to your original payment method. This usually takes 2-3 business days, but can take up to 10 business days for some financial institutions.
WHERE WILL YOU REFUND MY ORDER TO? All refunds will be processed back to the original payment method used to place the order. If you have used a combination of web credit and card/PayPal/AfterPay then your web credit will be re-issued and your payment refunded.
SHIPPED YOUR RETURN TO OUR US WAREHOUSE? If you have shipped your return to our US warehouse, please allow 6 business days after we receive your original items before reaching out to our team. Refunds will appear back the original payment within 7 business days depending on your bank’s clearance times.
I PAID WITH A GIFT CARD AND REQUESTED A REFUND, WHERE DOES THE MONEY REFUND TO? If you have paid with a gift card and opted to receive a refund, the amount is refunded to the original gift card. Gift cards are non refundable.
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