Top 23 How Long Does Superbuy Take To Ship 12159 Good Rating This Answer

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Is Superbuy trusted?

I have to conclude they are really a scam. They supposedly sent my item, and reported it delivered. I opened a case and complained I not received the item. Superbuy support supposedly started an inquiry, confirmed the item was not delivered, and shipped back to warehouse in China (no explanation why this happened).

How long is Superbuy?

Once the items have arrived at our warehouse, we will inspect the items’ quality for you and store them in our warehouse. You have up to six months of free storage to store your items. You can arrange a suitable time for delivery and remind us to deliver your items to you.

How do I ship Superbuy?

Superbuy Parcel Forwarding Guide
  1. Enter and submit the information of the product to be forwarded.
  2. Enter the tracking number of the domestic parcel. Ship the parcel to Superbuy’s domestic warehouse.
  3. Verify the parcel information, pay for international shipping.
  4. Sign the parcel.

Is WeGoBuy the same as Superbuy?

The CEO of Chinese shopping agent Superbuy has vowed to work with brand owners to crack down on counterfeit goods. The pledge follows evidence that Superbuy is linked to another platform, WeGoBuy, that helps shoppers buy fake goods from China.

Where is Superbuy located?

Superbuy is located in Shenzhen, Guangdong, China .

What is the cheapest Taobao agent?

Best Cheapest Taobao Agents
  1. Leeline Sourcing. Leeline Sourcing was established back in 2009 in Hong Kong. …
  2. Cssbuy. If you are looking for the cheapest Taobao agent that is also reliable and can be trusted, Cssbuy might be the ideal one. …
  3. Bhiner. …
  4. 42agent. …
  5. Wegobuy. …
  6. Yoybuy. …
  7. Easybuycn. …
  8. ParcelUp.

Which Taobao agent is the best?

Top 10 Best Taobao Agents in China
  • Leeline Sourcing. Established in 2009 in Hong Kong, Leeline Sourcing is one of the best Taobao agents in China. …
  • Basetao. Basetao is among the best Taobao English agents. …
  • Cssbuy. Cssbuy is one of the cheapest Taobao agents like Basetao. …
  • Superbuy. …
  • Ytaopal. …
  • 42agent. …
  • Bhiner. …
  • Tbfocus.

Can you buy from Taobao in USA?

For now, Taobao supports only one shipping method to the U.S., which is consolidated shipping by air. The shipping fee is calculated based on the weight of the item.

How can I browse Taobao in English?

To translate the Chinese pages of Taobao, click on the icon (similar to the one on Google Translate) and go under “Translate”. To set English as the translation, go to the icon and then hit “Options”, “Change language”, then choose English and hit “Translate”.

What countries does Superbuy ship to?

Superbuy Hong Kong Warehouse only accepts parcels that are shipped to countries and regions (Hong Kong, Macau, and Taiwan) other than Mainland China.

Is Wegobuy safe?

Stay away. Not worth it. If i could give it 1000 negative stars i would. They practically stole around 60$ from me.

Is Wegobuy an agent?

Wegobuy – A Trusted Taobao Agent Help You Buy From China.

Which Taobao agent is the best?

Top 10 Best Taobao Agents in China
  • Leeline Sourcing. Established in 2009 in Hong Kong, Leeline Sourcing is one of the best Taobao agents in China. …
  • Basetao. Basetao is among the best Taobao English agents. …
  • Cssbuy. Cssbuy is one of the cheapest Taobao agents like Basetao. …
  • Superbuy. …
  • Ytaopal. …
  • 42agent. …
  • Bhiner. …
  • Tbfocus.

Does Superbuy ship liquids?

Based on the air transportation requirements; food, liquid, powder, cream items are required to provide non-hazardous authentication. Therefore, we recommend you not to ship these products in bulk.

How can I order from Taobao direct?

  1. Step 1: Create Your Taobao Account. To buy items from Taobao, you need to be a registered user. …
  2. Step 2: Choose Product(s) and Seller(s) Taobao is a very diverse marketplace. …
  3. Step 3: Complete the order and payment. If you wish to checkout right away, just click on the “Buy now” button. …
  4. Step 4: Manage Your Order.

【Super Buy TUTORIAL】How to buy and ship your items!
【Super Buy TUTORIAL】How to buy and ship your items!


Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com

  • Article author: www.trustpilot.com
  • Reviews from users: 31723 ⭐ Ratings
  • Top rated: 4.6 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com Updating …
  • Most searched keywords: Whether you are looking for Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com Updating How many stars would you give Superbuy Shopping? Join the 63 people who’ve already contributed. Your experience matters.
  • Table of Contents:

Write a review

Reviews  63

Full scam

Our 2022 Transparency Report has landed

Very fast – Handled items with care – Kept me informed – Would recommend!

Scammed by superbuy

Tons of hidden fees

Awful

What a disgraceful company

Dont even think of using their…

They were taking money out of my paypal…

Ítem damage

PLEASE read reviews before using this app

So far the worst shipping service

I am very pleased with my first order

It’s been over seven weeks

Great service!

Bought a phone with them

good service

Shady website and practices

Worse Company to deal with

Good customer services

I have to conclude they are really a SCAM!

Our 2022 Transparency Report has landed

Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com
Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com

Read More

Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s

  • Article author: www.superbuy.com
  • Reviews from users: 20088 ⭐ Ratings
  • Top rated: 4.9 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s Updating …
  • Most searched keywords: Whether you are looking for Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s Updating Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’sSuperbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s
  • Table of Contents:
Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ's
Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s

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User Guidance-Superbuy

  • Article author: www.superbuy.com
  • Reviews from users: 38632 ⭐ Ratings
  • Top rated: 3.7 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about User Guidance-Superbuy Updating …
  • Most searched keywords: Whether you are looking for User Guidance-Superbuy Updating SuperBuy Help Center: China Shopping/shipping Agent Service Help and GuidesSuperBuy Help Center: China Shopping/shipping Agent Service Help and Guides
  • Table of Contents:

Superbuy Tutorial

Parcel Forwarding Demonstration

User Guidance-Superbuy
User Guidance-Superbuy

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Superbuy CEO denies link to WeGoBuy; pledges to join fight against counterfeit goods – World Trademark Review

  • Article author: www.worldtrademarkreview.com
  • Reviews from users: 47262 ⭐ Ratings
  • Top rated: 4.7 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Superbuy CEO denies link to WeGoBuy; pledges to join fight against counterfeit goods – World Trademark Review Updating …
  • Most searched keywords: Whether you are looking for Superbuy CEO denies link to WeGoBuy; pledges to join fight against counterfeit goods – World Trademark Review Updating The CEO of Chinese shopping agent Superbuy has vowed to work with brand owners to crack down on counterfeit goods. The pledge follows evidence that Superbuy is linked to another platform, WeGoBuy, that helps shoppers buy fake goods from China.
  • Table of Contents:
Superbuy CEO denies link to WeGoBuy; pledges to join fight against counterfeit goods - World Trademark Review
Superbuy CEO denies link to WeGoBuy; pledges to join fight against counterfeit goods – World Trademark Review

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Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s

  • Article author: www.superbuy.com
  • Reviews from users: 44669 ⭐ Ratings
  • Top rated: 4.5 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s If you do not need the items immediately, we recommend you to stock more items and deliver them into one bundled shipment in order to save delivery fee. 04, No … …
  • Most searched keywords: Whether you are looking for Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s If you do not need the items immediately, we recommend you to stock more items and deliver them into one bundled shipment in order to save delivery fee. 04, No … Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’sSuperbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s
  • Table of Contents:
Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ's
Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s

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User Guidance-superbuy

  • Article author: www.superbuy.com
  • Reviews from users: 8203 ⭐ Ratings
  • Top rated: 3.1 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about User Guidance-superbuy We will do a professional inspection of the item when it is warehoused. Photos[Three photos ] of the actual product will be taken and sent to you. We will be … …
  • Most searched keywords: Whether you are looking for User Guidance-superbuy We will do a professional inspection of the item when it is warehoused. Photos[Three photos ] of the actual product will be taken and sent to you. We will be … SuperBuy Help Center: China Shopping/shipping Agent Service Help and GuidesSuperBuy Help Center: China Shopping/shipping Agent Service Help and Guides
  • Table of Contents:

Complete the information of the item to be forwarded and submit it for review

Wait for the items to be reviewed

Shipping the parcel and complete the logistics information online

Superbuy Quality Inspection and Warehousing

Submit for Delivery

Pay international shipping fee deposit

Superbuy Delivery

Waiting for your package to arrive

Delivered & Review

User Guidance-superbuy
User Guidance-superbuy

Read More

Logistics freight inquiry- Superbuy

  • Article author: www.superbuy.com
  • Reviews from users: 46983 ⭐ Ratings
  • Top rated: 3.6 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Logistics freight inquiry- Superbuy You can get shipping fee quotation by filling in the form. … Shipping recommendation is based on our big data; hence we do not take any responsibility if … …
  • Most searched keywords: Whether you are looking for Logistics freight inquiry- Superbuy You can get shipping fee quotation by filling in the form. … Shipping recommendation is based on our big data; hence we do not take any responsibility if … Superbuy.com,dotdotbuy.com,Taobao Agent,Taobao English,1688 Agent,Shopping Agent,Purchase products from China,Purchasing Agency,Logistics transport,Transport WarehousesYou can get shipping fee quotation by filling in the form.
  • Table of Contents:

Shipping Calculator

Shipping Solutions Query

Logistics freight inquiry- Superbuy
Logistics freight inquiry- Superbuy

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Superbuy Help Center: China Shopping/shipping Agent Service Help and Guides

  • Article author: www.superbuy.com
  • Reviews from users: 25896 ⭐ Ratings
  • Top rated: 4.7 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Superbuy Help Center: China Shopping/shipping Agent Service Help and Guides Superbuy help center. You will find most of the questions you want to know. …
  • Most searched keywords: Whether you are looking for Superbuy Help Center: China Shopping/shipping Agent Service Help and Guides Superbuy help center. You will find most of the questions you want to know. Superbuy.com,dotdotbuy.com,Taobao Agent,Taobao English,1688 Agent,Shopping Agent,Purchase products from China,Purchasing Agency,Logistics transport,Transport WarehousesSuperbuy help center. You will find most of the questions you want to know.
  • Table of Contents:

Customer First Premium Service

97 Online Customer Service (0900-1800 BJ Time) & Exclusive CEO Email

Problem not solved yet

Talk to the boss!

In order to efficiently solve your issue please provide us the relevant order number or your usernameEmail is guaranteed to be replied within 2 working days (Please also check your junk mail) You may also contact our CEO directly in BBS

Useful Tools

Superbuy Delivery Address

Track Your Order

Urged Delivery

After-Sales

Check Balance

Chat with us!

Customer Service Email

Superbuy Help Center: China Shopping/shipping Agent Service Help and Guides
Superbuy Help Center: China Shopping/shipping Agent Service Help and Guides

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User Guidance-superbuy

  • Article author: www.superbuy.com
  • Reviews from users: 26758 ⭐ Ratings
  • Top rated: 3.0 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about User Guidance-superbuy SuperBuy Help Center: China Shopping/shipping Agent Service Help and Gues. … the warehouse does not offer professional product inspection. …
  • Most searched keywords: Whether you are looking for User Guidance-superbuy SuperBuy Help Center: China Shopping/shipping Agent Service Help and Gues. … the warehouse does not offer professional product inspection. SuperBuy Help Center: China Shopping/shipping Agent Service Help and GuidesSuperBuy Help Center: China Shopping/shipping Agent Service Help and Guides
  • Table of Contents:

Complete the information of the item to be forwarded and submit it for review

Superbuy Quality Inspection and Warehousing

Submit for Delivery

Superbuy Delivery

Delivered & Review

User Guidance-superbuy
User Guidance-superbuy

Read More

Superbuy Malaysia Online Shopping Mall | Shipping

  • Article author: www.superbuy.my
  • Reviews from users: 11448 ⭐ Ratings
  • Top rated: 5.0 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about

    Superbuy Malaysia Online Shopping Mall | Shipping

    For order in Cash Term Basis (Payment via Maybank2u, online transfer or cash bank-in), items will be deliver within 3 – 5 working days from the date of order … …

  • Most searched keywords: Whether you are looking for

    Superbuy Malaysia Online Shopping Mall | Shipping

    For order in Cash Term Basis (Payment via Maybank2u, online transfer or cash bank-in), items will be deliver within 3 – 5 working days from the date of order … maybank2umaybank2u

  • Table of Contents:

	
	
    Superbuy Malaysia Online Shopping Mall | Shipping

Superbuy Malaysia Online Shopping Mall | Shipping

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Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com

  • Article author: www.trustpilot.com
  • Reviews from users: 32724 ⭐ Ratings
  • Top rated: 4.6 ⭐
  • Lowest rated: 1 ⭐
  • Summary of article content: Articles about Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com How many stars would you give Superbuy Shopping? … I have to take away a single star because the shipping is really really crazy expensive! …
  • Most searched keywords: Whether you are looking for Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com How many stars would you give Superbuy Shopping? … I have to take away a single star because the shipping is really really crazy expensive! How many stars would you give Superbuy Shopping? Join the 63 people who’ve already contributed. Your experience matters.
  • Table of Contents:

Write a review

Reviews  63

Full scam

Our 2022 Transparency Report has landed

Very fast – Handled items with care – Kept me informed – Would recommend!

Scammed by superbuy

Tons of hidden fees

Awful

What a disgraceful company

Dont even think of using their…

They were taking money out of my paypal…

Ítem damage

PLEASE read reviews before using this app

So far the worst shipping service

I am very pleased with my first order

It’s been over seven weeks

Great service!

Bought a phone with them

good service

Shady website and practices

Worse Company to deal with

Good customer services

I have to conclude they are really a SCAM!

Our 2022 Transparency Report has landed

Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com
Superbuy Shopping Reviews | Read Customer Service Reviews of www.superbuy.com

Read More


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Superbuy Shopping Reviews

I decided to use Superbuy after it was recommended to buy some plushies from Taobao – I made two separate orders and everything was fine. Then just before one was to be shipped out I was informed I needed to make another payment because it was a pre-order item. Since I wasn’t aware of this (The seller didn’t list it as preorder or state that it was anywhere) and I didn’t have the extra I asked to cancel my order. The first time I asked they simply replied that I can’t have a refund and closed the message so I couldn’t respond. Second attempt they told me they would message the seller then get back to me, to which they then said nothing until I asked again and told me that I could not be refunded. This went on for over a week so I decided to go through PayPal since I wasn’t getting anywhere and as soon as the case was opened Superbuy started spam emailing me saying they’d cancel all of my other orders (which were paid for) and freeze my account if I didn’t cancel the PayPal dispute. They then cancelled my other order totaling over $50 and when I tried to take the money from the app they froze it saying unless I cancel the PayPal case the money won’t be given back – Absolutely disgusted with this company, even on an order unrelated it was cancelled and now they’ve scammed me out of $50. PayPal have refunded one part so far so fingers crossed they’ll give me the rest, avoid this app at all costs and use Aliexpress or look for resellers

Superbuy FAQ: Get a Comprehensive Understanding of Superbuy through 12 FAQ’s

01What is ‘Shopping Agent Service’? How does it work? How do you charge it? Shopping Agent Service is our core service. We purchase items from China to our customers based on their order instructions. In addition, we provide value added services for the whole process from recommending purchase items, quality inspection, storage, delivery and after-sales services to ensure that our customers are satisfied with the items. Through Superbuy’s website or smartphone app, you can purchase items by making payments with local currency. The process is shown as below: 01 Use our App or login to our website to search the items you would like us to purchase. During this step, we will provide information such as delivery or purchase recommendations or even assist you to find better options. 02 Once the items have arrived at our warehouse, we will inspect the items’ quality for you and store them in our warehouse. You have up to six months of free storage to store your items. 03 You can arrange a suitable time for delivery and remind us to deliver your items to you. If you do not need the items immediately, we recommend you to stock more items and deliver them into one bundled shipment in order to save delivery fee. 04 No matter whether the items are on their way or have arrived at your place, our customer service will take the responsibility to assist you regarding to any after-sales issues.

0 service fee is our service philosophy. Customers just need to pay the item cost and delivery fee with no other additional service fee added. However, it does not mean our service quality would be compromised. In contrast, our goal is to provide the best customer service in this field. Therefore, we welcome our customers to compare us with other service providers in the market in terms of service quality and charges(Comparison of other service providers). Through Superbuy’s website or smartphone app, you can purchase items by making payments with local currency. The process is shown as below:

02Why do we purchase Chinese products as they are known to produce counterfeits in the market? First of all, the most important reason is that we have our expert team to recommend and inspect the products’ quality for you to make your shopping experience safer and easier. Our experts will communicate with customers before any questionable items have been sent out in terms of any returns or refunds. We will try our best to avoid any unsatisfactory results from occurring when receiving unexpected products, in terms of money and time wasted. In addition, with the rapid development of the Chinese economy, there is a transition towards more appealing, innovative and quality products made in China, which also adhere to copyrights.

03There are so many other online sales service and shopping agents, why Superbuy? The founder of Superbuy was one of the co-founders of Tencent Holdings Limited, a Chinese investment holding company with a market value over USD 200 billion. With the vision to create the best shopping services, the Superbuy crew utilize their strength in R&D to introduce amazing products, as well as implementing pioneering measures beneficial to our users. For example, free service charge, 24-hour customer services, best foreign exchange rate promise, compensation for damaged goods and more. Superbuy has high transparency by displaying different companies in the same industry for users to compare and gain greater access to information. With great confidence and passion in providing our services and goods; Tencent has helped Superbuy achieve an excellent reputation as an online platform. We would like you to experience and try our service to enjoy the affordable services.

04Taobao has an international platform where items can be shipped globally. Does it mean we do not need to use shopping agent service? Taobao is only an e-commerce platform for a single seller to sell their products overseas. On the contrary, we are a service provider. The most obvious differences are detailed inspection combined delivery and after sales services.

We will inspect the items for our customers in order to reduce the chance of returns or unsatisfied items. Our customers can combine several items into one parcel to save overall delivery cost.

Last but not least, we have a professional after-sales customer service that deals with all sort of problems. Unlike Taobao, they are not able to provide this service. In conclusion, Superbuy are committed in providing the best services and will take full responsibility of customers’ orders.

05Product quality may be a problem on online shopping platforms, especially with delivery issues. As a shopping agent, would you take the responsibility to resolve shipping and transportation issues? As mentioned earlier, Superbuy does not only provide shopping agent services to our customers but we also provide a strong and efficient after sales service including quality and delivery issues. We are different from other online platforms that transfer the responsibility to sellers or logistics companies because our customers’ can rely on us. Our unique 24/7 customer service team is bilingual and will follow up all your inquiries until your questions are resolved. Our aim is to put the customer first and we will make sure that our customers are happy with our service.

06I would like to buy a large item, but the standard delivery is expensive, do you have other shipping options for me? Of course you can, we have established great relationships with logistics companies, local and international. For example, we have an established relationship with DHL for huge parcel shipping, and soon we will launch our maritime transport option for customers. In addition, we will provide recommendations to process large shipping orders (see”Large Parcel Delivery”for more details).By using our services, we will recommend the most suitable shipping option for your items with the most reasonable cost.

07I would like to purchase food, liquid, electronic products etc., would that be possible? Don’t worry, as long as your items are legal, we will try our best to provide the best advices we can to you. Some special items might have limitations due to different country policies. Please contact our customer service team for more help.

08 I am not familiar with Chinese products in terms of price and quality, would you be able to help? Our Experts Serviceteam will help you search trustworthy sellers with relatively better pricing.

09I’m an entrepreneur, how can we cooperate? We are delighted to work with you. If you would like to work with us, please feel free to visit our Business Customer page for more information. Our marketing team will follow up on all the details with you as soon as we have received your Enquiry.

10Apart from Shopping Agent Service, what other services do you offer? We also provide other services such as tourism. We are currently providing bespoke travel packages and global tourist attraction ticket sales. Furthermore, our international team contains professionals from different industries and has business partners from all around the world. In terms of any enquiries or needs regarding to cross-border business, such as looking for a business opportunity in China, setting up a personal professional observatory in Malaysia, or don’t know where to buy a product, feel free to contact us. We may be able to provide helps as Superbuy’s goal is to become our customers’ reliable friends and preferred choice.

11I’m not happy with your services, what can you do to calm me down? If you have any enquiries or complaints, please feel free to contact our 24/7 online customer service team at any time. In addition, do not hesitate to contact our CEO by email ([email protected]) to express your shopping experience with us. Our mission is to provide the best service and to satisfy every customer’s enquiry. It is our priority to solve our customer’s problem first. As such, we will definitely listen to our customers and solve the relevant issues.

Superbuy Shopping [A Beginner’s Guide 2022]

A Taobao agent is a person or organization that buys from Taobao.com on behalf of another person or company in exchange for a commission. Normally, a Taobao agent will be in charge of finding, buying, checking, and shipping goods from the Taobao seller to the client. (Sign up for Superbuy today)

What is Superbuy?

Founded: 2012 Business type: Taobao agent Website: https://superbuy.com From: China

Superbuy founded in 2012, builds the most prestigious platform for overseas users to shop online for Chinese goods with ease.

Superbuy is an Internet-based platform where global users can enjoy easy access to one-stop services ranging from purchasing, order fulfillment, quality inspection, international shipping (through third-party couriers) to after-sales.

Currently, users can shop from over 20 well-known Chinese e-commerce platforms on Superbuy, and a variety of quality service providers have partnered with Superbuy to help all users to shop from China easier than ever before!

I ordered through them several times, and each time their customer service was excellent! The items were well packed, shipping was fast, and whenever the shipping costs are lower than expected, the difference in price is issued as store credit. I’ll order through them again soon! (Sign up for Superbuy today)

Why use Superbuy?

From my point of view, Superbuy is one of the best Taobao agents from China for the following reasons.

Easy to use (In my opinion)

Great customer service (u/SuperbuyMod)

No service fee

Competitive shipping fees

“Tax-free -line”

Free inspection photos

Fully functional Superbuy mobile app, rebates

Supports EU IOSS

Accepts PayPal

I think Superbuy is a very professional shopping agent service with free standard services. Superbuy will deliver Chinese products to you no matter where you are.

9/7 (09:00-18:00, BJ Time) Online Bilingual Customer Service and CEO Direct Email can help you shop from China worry-free!

How do I buy from Superbuy?

Step 1: go sign up for Superbuy!

The sign-up process is super simple. I think I just took 1 minute to complete the whole account sign-up. All you need to do are just 3 steps:

Enter your email address Set up your password Verify your email address

Feel free to sign up today and play with this platform a bit. I’m sure you’ll find a lot of interesting stuff from it!

Step 2: Select the item

Then, find a product you want to buy from Taobao. Check out this Taobao shopping guide (or this) to get started.

Method 1

Find the product you want to buy on Taobao / Tmall / JD.com, and copy the product link and paste it into the search bar (or just copy and paste the link shared by your friend).

Method 2

Enter the product name in Superbuy’s search bar and select from the recommended products provided by Taobao, Tmall, and JD.com.

Step 3: Submit Order

Superbuy can capture the info of 99% of the products on Taobao / Tmall / JD.com. You can directly select the color, size, and quantity, and click “Add to Cart” or “Buy Now”. (Sign up for Superbuy today)

When purchasing from the above platforms, if the “Fill in A Shopping Agent Order” page appears, you need to fill in the order info manually, then click “Add to Cart” or “Buy Now”.

Step 4: Pay for Items

Choose a payment method and pay for the item and the Chinese local delivery fee.

Available for multiple currencies.

Payment Methods: PayPal, Credit Cards, Wechat, Alipay, Chinese Debit Cards, Bank Tele Transfer, Bitcoin.

Enter the destination country and remarks regarding your requirement. If you need value-added services, just select such services, then submit the order after review.

Step 5: Superbuy Purchase

Our shopping agents will contact the seller and purchase your ordered items. During the purchasing process, you can click ‘order inquiry’ to contact our shopping agents for any further details, and they will contact you via email or message if needed, i.e. some information is needed to be completed by you.

Step 6: Superbuy Inspection and Storage

Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘My Superbuy’– ‘Warehouse’ to view the item once it is stored.

Once the item has arrived at our warehouse, a series of quality inspections will be carried out and the photos will be taken for you to view. Superbuy will contact you immediately if there are any problems.

Products purchased from 1688 has a different set of quality control standard, you can refer to Superbuy’s Shopping Agent User Manual.

You can send the stored items overseas (Step 6-9) or continue to purchase more and then send them all together (Repeat Step 1-5, then Step 6 -9)

Superbuy provides 90 days of free storage service for the items.

Stock up and consolidate them to ship overseas in order to save shipping fees.

Step 7: Submit for Delivery

Visit ‘My Warehouse’ and select items then submit them for delivery. Fill in delivery details and choose the recommended type of delivery. (Sign up for Superbuy today)

Step 8: Pay the international shipping fee deposit

Select payment method for the international shipping fee deposit and customs fee.

The international shipping fee deposit is calculated according to the product’s estimated weight, the selected shipment method, and the destination.

The final shipping fee will be calculated according to the package size and weight verified by the shipping company. If there is a discrepancy between the final shipping fee and the deposit, the amount of difference will be returned to your Superbuy account after the product is shipped. (Sign up for Superbuy today)

Step 9: Superbuy Delivery

Consolidate and pack items, reinforce packages, weight, and send them out for delivery.

Step 10: Waiting for your package to arrive

You can track your package and follow its shipping progress on the “Parcels” page. (Sign up for Superbuy today)

Step 11: Delivered & Review

Once you have received the parcel, you can confirm the delivery via‘My Superbuy’ – ‘Parcels’. If you have any questions regarding the parcel, you can also choose the relevant parcel and apply for after-sales service.

The shipping price of Superbuy

The table below is showing the shipping companies’ price and time / first 1kg (Note that after the first kg, the price will decrease. More kg = cheaper). Also, there will be a customs tax (around $2-$3).

Shipping services for the United States

USPS: around 8-15 days, with a price of $16 EMS: around 5-10 days, with a price of $24 China Post: around 15-31 days, with price $19

Shipping services for Canada

Preferential line: around 7-15 days, with a price of $15 EMS: around 5-10 days, with a price of $27 China Post: around 15-30 days, with a price of $19

Shipping services for Brazil

EMS: around 5-10 days, with a prince of $34 China Post: around 15-30 days, with a price of $23

Shipping services for France

EUB: around 10-20 days, with a price of $17 EMS: around 5-10 days, with a price of $27 China Post: around 15-30 days, with a price of $18

Shipping services for Spain

DHL: around 10-15 days, with a price of $20 EMS: around 5-10 days, with a price of $27 China Post: around 15-30 days, with a price of $18

Shipping services for the United Kingdom

DHL Economy: around 10-15 days, with a price of $17 EMS: around 5-10 days, with a price of $26 China Post: around 15-40 days, with a price of $18

You can also calculate the shipping fee and time here: https://www.superbuy.com/en/page/query/freight/

Superbuy doesn’t offer any courier services, they’ll ship your product using your preferred courier.

How do I pay Superbuy?

It’s also very easy to pay for the Items purchased at Superbuy:

Add the products to your shopping cart and check out. Choose Payment Method as “Maybank2u” or “CIMB clicks” or “Hong Leong Bank” for Bank transfer; OR. Choose “Cash Bank-In” for offline bank-in or interbank transfer. … Check your order and “Confirm” it.

How long is shipping from Superbuy?

When you order an item from Superbuy, your personal agent will purchase it and ship it to Superbuy’s warehouse in Shenzhen, Guandong, China. It typically takes about 3-7 days to get to the warehouse once it is purchased.

How long will Superbuy hold items?

From their official website, I see that normally they provide 90 days of free storage service for your items, which is quite nice and enough for me.

Which Taobao agent is the best?

I do enjoy using Superbuy. It is professional, efficient, and provides free standard services. I always buy Chinese products through Superbuy no matter where I am.

Also, if you’re interested in learning more about other Taobao agents in the market, you can go check this article which is about introducing the 10 best Taobao agents.

FAQ: About Superbuy

How does Superbuy shipping work? You have up to six months of free storage to store your items. You can arrange a suitable time for delivery and remind us to deliver your items to you. If you do not need the items immediately, you can stock more items and deliver them into one bundled shipment in order to save the delivery fee. How fast is Superbuy? It typically takes about 3-7 days to get to the warehouse once it is purchased. Once it has arrived, it takes about a day or two to process, be inspected, and be store. What is rehearsal packaging? Rehearsal packaging can help you pack and weigh the package in advance, and let you know the actual weight of the package in advance.

Superbuy Social Medias

Twitter: https://twitter.com/superbuychina

Instagram: https://www.instagram.com/superbuyshopping

Linkedin: https://www.linkedin.com/company/superbuy-official

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