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Contents
Is Instacart deactivation forever?
If you’re deactivated for serious reasons or misconduct, you will be probably permanently banned and there’s very little chance that you’ll be able to ever shop and drive for Instacart again. However, for minor reasons, you can appeal the decision directly with Instacart.
How long before Instacart account is deleted?
Once you get the email, select Confirm in the email. Please do so within 7 days or you’ll have to submit another request to delete your account. Account deletion requests are processed within 30 days. You can continue placing orders during this 30-day period.
How do I recover my Instacart account?
- Look for Forgot your password? on the login page.
- Click or tap Reset it.
- Enter your email address.
- Click or tap Reset Password.
- Check your email for the reset email confirmation and follow the steps.
How do I reapply for Instacart?
1 answer. No, once your account is deactivated, you can fight it but they will always say no. It doesn’t matter how good of a worker you are, they can still do that to you whenever they feel like it.
Instacart Deactivation: 11 Reasons + How to Get Reactivated
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Reasons for Instacart Deactivation
Instacart Deactivation Why You Got Deactivated + How to Get Reactivated
How to Reactivate Intacart Shopper Account
Can customers get banned from Instacart
Instacart Deactivation Final Thought
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Instacart Help Center – Deleting your account
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Instacart Deactivation: 11 Reasons + How to Get Reactivated
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- Summary of article content: Articles about Instacart Deactivation: 11 Reasons + How to Get Reactivated One of the most common reasons for an Instacart deactivated account is: Sharing your Instacart account with a friend or bringing anyone along ( … …
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- Table of Contents:
Reasons for Instacart Deactivation
Instacart Deactivation Why You Got Deactivated + How to Get Reactivated
How to Reactivate Intacart Shopper Account
Can customers get banned from Instacart
Instacart Deactivation Final Thought
Earn More or Save Money With Other Promo Codes
[8 Reasons] Why is my Instacart account deactivated [Solved] – Android Nature
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- Summary of article content: Articles about [8 Reasons] Why is my Instacart account deactivated [Solved] – Android Nature When it comes to reactivating accounts, Instacart is highly stringent. You should also keep in mind that … …
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Instacart Account Deactivated (23 Reasons Why) – Techzillo
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Instacart Deactivation – 16 Reasons Deactivation Happens & What To Do!
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How to get an account REACTIVATED ?? : InstacartShoppers
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How can I reset my Instacart account? [Solved] 2022 – How To’s Guru
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Instacart Account Suspended—Learn To Appeal It Now [3 Steps]
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- Summary of article content: Articles about Instacart Account Suspended—Learn To Appeal It Now [3 Steps] 2. Answer a few questions related to your banned account. · 3. Click on the Sign and Submit button. · DoNotPay will generate a customized appeal letter in less … …
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What Are the Reasons for Getting Banned on Instacart
What to Do if You Get Banned From Instacart
Get Your Instacart Account Back With DoNotPay
Why Use DoNotPay to Appeal a Suspended Instacart Account
DoNotPay Can Help You Appeal Banned or Suspended Accounts on Any Platform
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Instacart Deactivation: Why Instacart Deactivates Drivers
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Working for any meal or grocery delivery services means working as an independent contractor.
Some of the biggest attractions of working on gig apps are having the flexibility to work whenever you want and a relatively high earning potential.
While there are several pros to working as an independent contractor, one of the biggest downfalls is that you can be let go at any time and often without warning.
You probably don’t need to worry too much about Instacart deactivating your account if you’re performing well professionally and responsibly.
Even though you probably won’t need to worry, silly mistakes can cause the platform to deactivate your account without you knowing what happened.
People make mistakes, and if you’re wondering about the Instacart deactivation policy and reasons, we can help.
Instacart Deactivation Policy
You can get kicked off the Instacart platform at any time for a variety of reasons.
Per their deactivation policy , the reason behind many account deactivations has to do with a shopper violating their independent contractor agreement.
When you sign up to work gigs with this platform, one of the main rules you agree to is that you will not make more than one account.
In addition to only making one account with the platform, you’re agreeing to protect the security of the Instacart platform by not sharing your private information with anyone and keeping it as protected as possible from scammers.
Why Shopper Accounts Get Deactivated
Instacart has been deactivating shoppers’ accounts one after another, often without giving a warning to independent contractors.
It seems that Instacart deactivation can happen for seemingly for no reason.
Shoppers’ have been working and earning a high income one day and were locked out of their account the next.
Instacart may have deactivated your account for one or more of these common reasons if this has happened to you.
The biggest reason Instacart will deactivate your account is if you’re not following Instacart’s contracts.
This rule applies to both delivery drivers and Instacart employees who are in-store shoppers.
Since many people don’t read agreements entirely and just hit the “agree” button, you may be surprised by some reasons Instacart can remove you as a driver.
Did you Know? Instacart deactivations happen for many of the same reasons as a DoorDash deactivation. Make sure to avoid the line items below and protect your standing with Instacart.
1. You Don’t Follow Their Alcohol Policy
A favorite feature of Instacart is that users can order alcohol and have it delivered straight to their doors.
When you’re working with Instacart, you’re responsible for knowing and abiding by their alcohol policy.
When picking up and delivering alcohol to someone, you must verify their age by scanning their driver’s license.
If you do not follow these rules, you’re in direct violation of this policy, and Instacart will most likely deactivate your account.
The same can be said about most alcohol delivery apps.
2. You’re Participating in Fraudulent Activity
There are a few things that Instacart considers fraud.
If you’re using a bot to pick up extra gigs, Instacart can deactivate your account.
When you attempt to use bots on the app to pick up more gigs, you’re violating the agreement, which states you will not alter the app in any way.
Another instance of fraudulent activity this platform watches for is misusing the Instacart credit card.
Shoppers receive a credit card in the mail to pay for some orders.
If Instacart catches you using the credit card for personal gain, you can say goodbye to your Instacart account.
3. You’re Co-Shopping
Unless you’ve read through the independent contractor agreement thoroughly, users often miss this violation.
When working a gig with Instacart, co-shopping is not allowed.
Co-shopping is when you, as the Instacart Shopper, have brought someone along with you.
It can be a friend, child, or significant other.
Since whoever you’ve brought along doesn’t have an account with Instacart, you’re violating their co-shopping policy by bringing someone along and giving them unauthorized access to the platform.
4. You’re Breaking the Law
All Instacart shoppers must have valid car insurance to deliver through the app.
If you do not have your insurance up-to-date or lack a valid Insurance policy altogether, Instacart can deactivate your account.
If you break the law while actively working a gig with Instacart, there’s a good chance your account will be locked too.
Instacart can suspend or deactivate your account if you’re driving on a suspended license or are at fault for a car accident during your work hours.
5. You’re Constantly Canceling Gigs
The best thing about working on gig platforms is that you control the gigs you pick up or decline.
While this is true, if you’re regularly picking up gigs and canceling them before completion, your cancellation rate will increase.
Having a high cancellation rate can lead to Instacart deactivating your account.
6. You’ve Given a Receipt to the Customer
This one will probably surprise you, but per the policies on the contracts you signed, you cannot give the customer the receipt for the items you picked up for them.
Customers will get an electronic Instacart receipt, and shoppers should keep the physical one in case of false claims.
7. You’re Acting Unprofessionally
Even though you don’t work in an office with your boss watching over you, delivering and shopping with Instacart requires a level of professionalism.
A few things that Instacart doesn’t tolerate in employees or independent contractors are discrimination of any kind, theft, or not providing the safest possible experience for customers.
8. You Have Low Ratings
Having excellent customer ratings can only benefit gig workers.
If you have a large number of low ratings, there’s a good chance they will deactivate your account because you’re no longer providing a positive experience for customers.
How to Know if Your Instacart Account Has Been Deactivated
You’ll know if you’ve been hit by an Instacart deactivation in one of two ways.
Ideally, you would’ve seen an email from the company informing you that you’re no longer a gig worker with them.
You can quickly lose track of emails due to receiving hundreds a day, so the way many people find out they are no longer active on the Instacart shopper app is by not being able to log into their account.
What to Do if This Happens
What you should do if Instacart has deactivated your account depends on your personal wishes and whether or not there’s a chance for you to get redemption.
If you don’t want to search for another position where you may end up earning minimum wage or work for another gig app like Uber or Lyft, you can contact shopper support to dispute the deactivation.
If you’re unbothered by your account no longer being active, then you don’t need to do anything about this.
Can You Get Your Account Reactivated?
There is a possibility that you can reactivate your account and rejoin the members of the Instacart community.
Many of the reasons Instacart deactivates accounts are due to accidents.
If you believe Instacart deactivated your account in error or due to a simple mistake, contacting Instacart customer service is the first step towards reactivation.
Grocery delivery services such as Instacart, Shipt, and others don’t tolerate serious offenses.
If your account is no longer active due to harassment, discrimination, abuse, or you’ve broken the law, there’s a very low possibility that they will consider you for rehire.
So, whether you can get your Instacart account reactivated depends on their reason for initially locking you out of your account and whether or not those reviewing your appeal think you should have a second chance.
Appealing a Deactivation
Whether you know that Instacart deactivated your account in error or you don’t see the reason, your first step is to contact shopper support if you want to start appealing their decision.
When you reach out to them, you’ll need to provide your username and why you’re appealing the deactivation.
If you don’t know why Instacart deactivated your account, you can state this in your email.
Based on what other Instacart workers say after sending their email appealing the decision, shopper support states they will inform shoppers of the decision within 48 hours.
You’ll want to keep in mind that the appeal process may take longer with the high number of people who lose access to their accounts.
How to Avoid Being Deactivated
Even though Instacart is deactivating shoppers’ accounts left and right, there are a few things you can do to prevent them from deactivating your account.
1. Leave Food Alone When Delivering
When a customer orders on the platform, they’re trusting you with their food.
Leaving the customer’s food alone while you’re delivering is the best way to ensure that the customer is happy and gives you a high rating.
No one wants to receive their order to find out someone’s been getting into their food or that items are now missing.
Not only is tampering with someone’s food unprofessional, but food tampering is also illegal.
2. Be Responsible
There are many opinions on what constitutes responsibility.
However, it’s essential to be extra trustworthy when working as an independent contractor.
People trust you with their food and deliver it with care and make them feel safe.
Following all the delivery instructions given by the customer, avoiding a security breach by not sharing your password with anyone, and following their alcohol policy are all simple ways to remain responsible on the job.
3. Don’t Get Greedy
Any indications of fraud caught by the safety team are cause for deactivation.
As tempting as it may be to use the Instacart credit card for something not gig-related, it’s not worth it.
You’ll be sacrificing any potential earnings since Instacart support will remove you from the app.
Try buying yourself a treat each week when you’re out on the job with your own money that you’ve earned from your hard work.
Doing so will incentivize you to continue following Instacart’s rules.
4. Be Professional
Speaking to customers politely and professionally will ensure they have a positive experience.
A positive experience encourages them to leave a high rating. Accounts with a high rating tend to stay active.
Frequently Asked Questions
There are a lot of moving parts on any platform, especially delivery apps.
Here are some of the most burning questions revolving around Instacart customers and shoppers.
Can You Make a Second Instacart Account?
You cannot. Making a second Instacart account is a violation of the independent contractor agreement.
How do I Contact Instacart for a Refund?
You can email customer support, call their customer service number, or launch the Instacart help center to request a refund.
Can You Log Into Instacart on Multiple Devices?
You can, but you will need a verification code to be able to do so.
Can You Reactivate an Instacart Account After Deleting It?
If you’re the one who deleted your Instacart account, you may not be able to reactivate it.
What you’ll most likely have to do is create an entirely new account.
Wrapping Up
Whether you’re an in-store shopper or only delivering with Instacart, knowing the reasons why Instacart could deactivate your account can help you avoid silly mistakes.
Even if you follow the rules, misunderstandings and accidents happen.
If they deactivate your Instacart account, you can go through the appeal process or seek employment with other gig platforms such as UberEats, Grubhub, or Postmates.
Instacart Deactivation: 11 Reasons + How to Get Reactivated
If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem. Occasionally the driver tries to log in in the driver app with no chance, only to find out from support that their Instacart account has been disabled.
That’s a fact. Doing a great job and garnering high performance marks, you probably don’t need to overthink this one.
With that out of the way, let’s talk about some common reasons for Instacart deactivation.
I’m referring to those altogether avoidable things that can bring drivers to lose their jobs and you can avoid—unless you don’t care about getting let go.
Deleting your account
Having an Instacart account is absolutely free! There is no charge for keeping an account open with us. We’ll be adding new stores, features, and exclusive deals as we continue to grow.
Are you looking to cancel your upcoming monthly or yearly Instacart+ membership renewal? Follow the steps here.
Are you trying to turn off promotional emails? Here’s how.
If you’re sure you want to delete your account and you have an Apple device, you can submit a request in the Instacart app—
Tap the 3 horizontal lines in the upper right corner. Tap Your account settings . Tap Account information . Tap Delete account .
You’ll receive an email from OneTrust with further instructions. Once you get the email, select Confirm in the email. Please do so within 7 days or you’ll have to submit another request to delete your account. Account deletion requests are processed within 30 days. You can continue placing orders during this 30-day period.
Unfortunately, account deletion is unavailable on Android devices at this time. You can submit an account deletion request on Apple devices or via the Privacy Policy if you’d like.
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