Top 14 How To Close My Afterpay Account The 67 Detailed Answer

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(a) You may request to close your Afterpay Account by contacting us directly. We are only able to close your Afterpay Account if all amounts owing to us by you (including any Late Fees) have been paid in full to us. (b) You can also close your Afterpay Account if we have changed the terms under clause 1.3.Purchases made using Afterpay must be paid in instalments every two weeks. Missing an instalment results in a $10 fee and, if you fail to make the repayment within a week, another $7 fee will be charged.

Go to ‘My profile’
Select ‘deactivate account’
Confirm why you are closing the account.
Enter your password to confirm (we’ll send you an email to confirm your account has been deactivated once complete)

Contents

Can Afterpay cancel your account?

What happens if you don’t finish your Afterpay?

Purchases made using Afterpay must be paid in instalments every two weeks. Missing an instalment results in a $10 fee and, if you fail to make the repayment within a week, another $7 fee will be charged.

Can Afterpay affect your credit score?

It’s unlikely that using Afterpay will affect your credit score. Afterpay doesn’t perform a hard credit inquiry, which can lower your score, and it doesn’t report missed payments to the credit bureaus for most borrowers.

Does Afterpay help your credit?

Afterpay will not help you build your credit history because it does not report its loans to the credit bureaus. While this is helpful to get approved, its lack of reporting of your positive payment history will not help your credit either.

Does Afterpay go to debt collectors?

According to Molnar, while Afterpay doesn’t report to credit agencies directly in the event of late payments, some defaulted accounts have been sent to third-party collection agencies.

Can I make another Afterpay account?

Afterpay. Enter your email to log in to Afterpay or to create a new account.

What is the max Afterpay limit?

Borrowing limit

Afterpay: For every transaction, you can make a maximum purchase of $1,500 and hold an outstanding account limit of $2,000. Your spending limits will be lowest upon opening your Afterpay account and remain restrictive within the first few months.

Why is my Afterpay account suspended?

The most common issue with customers that have suspended accounts has to do with payments. If your payment is late, the account is suspended until you make it current. If you miss a scheduled payment, your account is suspended until you catch up on the late payment plus any late fees.

Will Afterpay unfreeze my account?

To start using your Afterpay account again, you’ll need to contact customer service to unfreeze your account. There are several reasons why your Afterpay account won’t work in-store or online. If you miss a payment or make a late payment, your account will be frozen until your payments are up to date.

Why did Afterpay cancel my order?

Are there sufficient funds on your card (generally we look to see the first installment amount of the order value available to spend on the card you are using) length of time you have been using Afterpay (tighter in the first 6 weeks) Amount you have to repay, it may help to pay some off (not a guarantee)

Can I make a new Afterpay account?

Afterpay. Enter your email to log in to Afterpay or to create a new account.

AfterPay App Account Issue

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Terms of Service

LAST UPDATE: 31 March 2022

HIGHLIGHTS:

Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. In some cases, Afterpay may require you to make a payment at the time of purchase.

You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply (see clause 2.4 for eligibility criteria).

All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. For more information on assessment and checks, see clause 6.2

As part of our approval process, we may conduct a pre-authorisation on your nominated card, up to an amount of your first instalment – see clause 6.2(f)

You can make repayments to Afterpay any time BEFORE the due date. Otherwise, Afterpay will automatically try process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply – initial $10 late fee, and a further $7 if the payment remains unpaid 7 days after the due date.

For each order below $40, a maximum of one $10 late fee may be applied per order. For each order of $40 or above, the total of the late fees that may be applied are capped at 25% of the original order value or $68, whichever is less. See Schedule 1.

If you won’t be able to pay us on time, please contact us as soon as possible. Please click here for more information regarding Hardship.

The delivery/quality of goods and all refunds is the responsibility of the retailer where you make the purchase or the Third Party Supplier who supplies the Third Party Goods available through our Website.

If you decide to purchase goods from an authorised Retailer from outside of Australia, we draw your attention to clause 4.5 of these terms.

We are a Code Compliant Member under the BNPL Code. You have certain rights and we have certain obligations to you under the BNPL Code. For further information, see clause 2.6.

We limit our liability to you in accordance with clause 10.3, and you indemnify us in accordance with clause 10.4 of these terms.

IMPORTANT INFORMATION REGARDING CARD PRE-AUTHORISATIONS:

As part of our approval process and our assessment as to whether or not you have the capability to fulfil your obligation to make future payments to Afterpay according to the Payment Schedule, we reserve the right to conduct a pre-authorisation of your Nominated Payment Source. This may involve placing funds in the account linked to your Nominated Payment Source on hold each time you make an online purchase, obtain your Afterpay Card for an in-store purchase or add a new Card to your Afterpay Account. Once purchases are authorised, we immediately instruct your bank to void this pre-authorisation transaction. Once your Afterpay Card is provided for an in-store purchase, where Afterpay Card is obtained but a purchase does not eventuate, we instruct the bank to void the pre-authorisation if your Afterpay Card is cancelled or expires. Once a new card is added to your Afterpay Account and used, we instruct the bank to void the pre-authorisation. No funds are received by Afterpay during this process.

PLEASE NOTE: In most circumstances, relevant banks will void a pre-authorisation transaction within a few hours of the pre-authorisation transaction being conducted by Afterpay. However, in some observed instances, banks have taken up to fourteen (14) days to finalise this process. Unfortunately, we do not have any control or influence over the timing of your bank’s ability to finalise this process and Afterpay does not guarantee the time it takes for your bank to finalise the process and make your funds available to you.

Please read this Agreement and Afterpay’s Privacy Policy which can be found here carefully as they impose rules, obligations and other responsibilities on you in respect of your use of, and access to, our Products. By clicking ‘accept’ and using Afterpay’s Products, you agree to be bound by (i) this Agreement; and (ii) Afterpay’s Privacy Policy. If you do not want to be bound by this Agreement, you must not click accept or make a purchase using Afterpay’s Products. The headings contained in this document are for reference purposes only. You should print a copy of this Agreement and Afterpay’s Privacy Policy for your records.

1. Welcome to our Website

1.1 Parties to this Agreement

This Agreement is a contract between you (‘you’ or ‘your’) and Afterpay Australia Pty Ltd ACN 169 342 947 (‘Afterpay’, ‘we’, ‘us’, ‘our’).

1.2 Policies incorporated into this Agreement

Afterpay’s Privacy Policy is incorporated into our agreement with you and is binding on you. If any other policy becomes binding on you, we will notify you of the policy and where it can be found. If you do not wish to be bound by that policy, you should stop using our Product.

To the extent of any inconsistency between this Agreement and any incorporated policy, the incorporated policy will prevail.

1.3 Changes to this Agreement

(a) We may vary this Agreement at any time (including varying the Fees). We will only vary this Agreement for the following reasons: (i) if we change the functionality of our Products; (ii) if we introduce new products or remove existing products; (iii) where required by law or regulation or a regulator; or (iv) for any other reason provided it is reasonable. Where the variation is material and/or to your detriment, we will provide you with at least 30 business days’ prior personal notice of the variation, unless the variation is to introduce new Fees or increase existing Fees, in which case, we will give you at least 40 business days prior personal notice. If you do not wish to be bound by the variation, you are free to exit this Agreement, without penalty or additional fees, within the applicable notice period. See clause 9 for how we provide personal notice. We may also place the notification as pop-ups in the app and/or with a banner on the Website. There may be instances where we cannot give you prior notice, for example, where we are instructed by a regulator to implement a change immediately. We will personally notify you of the change as soon as we can. Where the variation is not material and/or to your detriment (so it is to your benefit or is neutral), we may notify you after we have made the change or not give you any notice (for example, where the change is immaterial).

(b) We will not change any terms and conditions for an existing Order that has been accepted by us; the terms and conditions that will apply to an accepted Order (and any steps taken in relation to such Order, e.g., cancellation, refunds, etc.) are the terms and conditions that applied at the time you made the Order.

2. Our relationship

2.1 About us

(a) Our Products allow you to buy (i) goods or services offered by online or in-store Retailers including a Retailer in an overseas jurisdiction permitted by Afterpay, and (ii) Third Party Goods from Third Party Suppliers available through our Websites.

(b) By placing an Order with a Retailer and using our Products, you provide us with unconditional and irrevocable consent and direction to pay (or procure an Afterpay Affiliate to pay) the Retailer on your behalf in exchange for your agreement and obligation to repay or pay to us, as principal debtor, in accordance with this Agreement the agreed amounts (which may include any applicable taxes, duties or other related amounts charged by the Retailer) and on the dates outlined in your Payment Schedule, plus any additional applicable Fees, including Late Fees if you miss a repayment to us on or before the scheduled date, as set out in Schedule 1.

(c) By placing an Order through our Websites for Third Party Goods, you agree to repay or pay to us in accordance with this Agreement the agreed amounts (which my include any applicable taxes or duties or other related amounts charged by the Third Party Supplier) and on the dates outlined in your Payment Schedule, plus any additional applicable Fees, including Late Fees if you miss a repayment to us on or before the scheduled date as set out in Schedule 1.

(d) You acknowledge that we do not have any control over, and are not responsible or liable for, the products or services purchased from Retailers paid for with our Products. We cannot ensure that a Retailer you are dealing with will complete the transaction.

(e) You acknowledge that we act as agent for the Third Party Suppliers when we process Orders for Third Party Goods through our Websites. Delivery, fulfilment and customer support for the Third Party Goods will be provided by the Third Party Supplier. You agree to be bound by the terms and conditions of the Third Party Supplier identified to you at the time of purchase. Please review all applicable Third Party Supplier terms and conditions prior to placing your Order for any Third Party Goods.

(f) Afterpay does not:

(i) Enter into a partnership, joint venture, agency or employment relationship with you;

(ii) Guarantee the identity of any Retailer;

(iii) Determine if you are liable for any taxes; or

(iv) Collect or pay any taxes on your behalf that may arise from your use of our Products.

2.2 Your Consumer Rights

As a consumer, you have certain rights under consumer protection legislation (Consumer Rights). These Consumer Rights include:

(i) statutory guarantees under the Australian Consumer Law that goods will be of acceptable quality, match their description and be fit for any purpose made known to the consumer, and that services supplied will be provided with due care and skill and be reasonably fit for any specified purpose. When a statutory guarantee is breached, consumers are entitled to a range of remedies including, in some cases, damages for reasonably foreseeable losses; and

(ii) non-excludable implied warranties that financial services will be provided with due care and skill and that the services and any materials supplied in connection with them will be fit for any specified purpose.

Nothing in this Agreement is intended to exclude, restrict or modify any of your Consumer Rights, including by limiting our liability or imposing liability on you in a manner which would be considered unfair under the relevant consumer protection laws.

2.3 No warranty

(a) We do not give any express warranty or guarantee as to the suitability, reliability or availability of our Products, or Third Party Goods, or of the content on our Website.

(b) Subject to your Consumer Rights set out in clause 2.2, we do not give any implied warranties or guarantees.

(c) Except as required by law, we do not guarantee continuous, uninterrupted or secure access to our Products, and we make no representations or warranties regarding the amount of time needed to complete processing of Orders or payment transactions.

2.4 Your eligibility

(a) To be eligible to use our Products you must:

(i) be an individual who is at least 18 years old;

(ii) be capable of entering into a legally binding contract;

(iii) have a valid and verifiable email address and Australian mobile telephone number;

(iv) provide a valid delivery address in Australia;

(v) have access to a Payment Method, for example by being the holder of a Card; and

(vi) in connection with your use of your Afterpay Account and our Products, use your real name and true and correct personal details and not use an alias or false identity (even with the consent of the person whose identity you are using) or provide false, inaccurate or misleading personal details or seek to establish a fake, untraceable or unverifiable Afterpay Account.

(b) By entering into this agreement, you represent and warrant that you are eligible to use our Products.

2.5 Transfers or assignments

(a) You cannot transfer or assign any rights you may have under this Agreement without our prior written consent, which must not be unreasonably withheld.

(b) We may transfer or assign this Agreement, and any right under this Agreement, to a third party without notice to you or your consent unless the assignment will detrimentally affect your rights under the Agreement (in which case we will seek your consent prior to assignment, which consent must not be unreasonably withheld). You agree that we may appoint third party collections agencies to collect any amounts owing to us under this Agreement without your consent.

2.6 Your rights under the BNPL Code

(a) We are a Code Compliant Member under the BNPL Code. The BNPL Code describes contractually enforceable commitments that apply from 1 March 2021 to the interactions and arrangements we have with you about our Products that are covered by the BNPL Code.

(b) The BNPL Code operates alongside, and is subject to, existing laws and regulations and does not limit your rights under such laws and regulations. Where the BNPL Code imposes standards on us that are above those required by the law or regulation, we are committed to the higher standards of the BNPL Code.

(c) As a Code Compliant Member, we are subject to the oversight of the CCC and our commitments to you under the BNPL Code are enforceable by you through AFCA. To raise a dispute with us, AFCA or the CCC – see clause 8.2.

3. Your Afterpay Account

3.1 Creating your Afterpay Account

(a) We will create your Afterpay Account when you place your first Order with any of our Retailers or for Third Party Goods available through our Websites. You may also create your Afterpay Account by visiting the Afterpay Website.

(b) Once your Afterpay Account is created, you will be prompted to choose and enter a secure password. You may subsequently access your Afterpay Account, using your secure password, through our Website.

(c) You are responsible for maintaining the security of your Afterpay Account details. We will not take responsibility for unauthorised access and use of your Afterpay Account unless we have failed to take reasonable steps to prevent such unauthorised access or use.

(d) If you consider a transaction made using your Afterpay Account was not made or otherwise authorised by you, you should contact Afterpay at help.afterpay.com and we will investigate this as an unauthorised transaction. In the absence of such a request from you, you acknowledge and agree that we will treat any such Order on your Afterpay Account as a valid transaction for the purposes of this Agreement.

See how we handle disputes in clause 8.2.

3.2 Your obligations to us as a holder of an Afterpay Account

By holding an Afterpay Account with us, you agree that you must:

(a) Pay all applicable Fees associated with your use of our Products and your Afterpay Account;

(b) Not provide us with any information that is false, inaccurate or misleading (including, without limitation, in relation to your identity or personal details or by using an alias or false identity, even with the consent of the person whose identity you are using or seek to establish a fake, untraceable or unverifiable Afterpay Account);

(c) Ensure any information about you, including your contact details, is true, current and complete. If your information changes, you must update it through your Afterpay Account via our Website;

(d) Provide to us in a timely manner all documentation relating to your identity, if requested by us;

(e) Not use your Afterpay Account, our Products or Third Party Goods for any unlawful, fraudulent or improper activity , including for any experimental, testing or research purposes or otherwise in a manner for which they have not been designed;

(f) Cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on your Afterpay Account;

(g) Pay any taxes that may apply to purchasing the goods or services where applicable (e.g. GST);

(h) Not permit others to use your Afterpay Account, or allow anyone else to have or use your account password details;

(i) Not use any technology (device, software or hardware) to damage, intercept or interfere with our Products or Websites;

(j) Immediately contact us if you believe that your Afterpay Account may be subject to an unauthorised transaction, account takeover or other type of fraudulent activity or security breach;

(k) Not create liability for us or cause us to lose (in whole or in part) the services of our Retailers or Third Party Suppliers;

(l) Authorise us to disclose Card-related profile and purchase behaviour information to third parties (including, without limitation, Visa and MasterCard) for the purpose of eliminating fraud and illicit behaviour; and

(m) Not open or use more than one Afterpay Account.

3.3 In-store payment

(a) If you wish to make an in-store purchase using Afterpay, you must create an Afterpay Account (new Afterpay customers), or log in to your existing Afterpay Account (existing Afterpay customers), and request authorisation to make an in-store purchase by using your Afterpay Card with a Retailer who offers Afterpay.

(b) Your Afterpay Card will be processed by the Retailer to finalise your Afterpay purchase. If your request is approved, your first 25% instalment will be due at the time of purchase, or, if your loyalty status entitles you to a deferred first instalment, 2 weeks from the date of purchase or as otherwise set out in your Afterpay Account. Payments will be deducted from your Nominated Payment Source in accordance with your Payment Schedule, which will be emailed to you following your Afterpay purchase.

(c) Only one Afterpay Card will be approved for your use and can be used to authorise additional purchases until its expiry date.

(d) Your Afterpay Card will be valid for 3 years after it has been added to your digital wallet.

(e) Your Afterpay Card must only be used by you as the Afterpay Account holder. It is your responsibility to keep your Afterpay Card secure at all times from theft, fraud, misuse and/or unauthorised use.

(f) If you become aware that your Afterpay Card is faulty, or the device onto which they have been loaded has been lost or stolen prior to their expiry, or there are issues with generating the Afterpay Card, you can contact us on help.afterpay.com and we will endeavour to cancel it.

(g) To the extent permitted by law, and subject to clause 2.2, we will not be liable to you or anyone else for any losses suffered or incurred due to delay in receipt of, or for any lost or misdirected Afterpay Cards sent to the device you have provided, or for any losses suffered or incurred due to the theft, fraud, misuse or unauthorised use of the Afterpay Card, except to the extent that such losses arise as a result of our negligence, wilful misconduct or breach of this Agreement.

3.4 Closing your Afterpay Account

When you can close your Account

(a) You may request to close your Afterpay Account by contacting us directly. We are only able to close your Afterpay Account if all amounts owing to us by you (including any Late Fees) have been paid in full to us.

(b) You can also close your Afterpay Account if we have changed the terms under clause 1.3. If you owe amounts, you will need to continue to repay these in accordance with your Payment Schedule.

(c) If your Afterpay Account is closed under this clause, any disputes or refunds that are in progress will also need to be resolved/processed (see clause 5), and this Agreement will continue to apply.

When we can close your account

(a) We may immediately limit your access to our Products and/or suspend or close your Afterpay Account, without prior notice to you, for the following reasons:

(i) we reasonably consider it necessary to do so in order to protect the integrity of our systems or the Products, prevent fraud or limit the risk of money laundering or terrorism financing; or

(ii) we are required to or instructed by a regulator, enforcement officer or court of law;

(iii) you do not pass our verifications or checks, including our pre-authorisation check described in clause 6.2(d);

(iii) we reasonably suspect, or are aware, that you have breached this Agreement in a material respect (including by failing to make any payment due under this Agreement by the payment due date or by providing us with false, inaccurate or misleading information or using your Afterpay Account or our Products in breach of this Agreement).

(b) Other than as set out in (a) above, we may close your Afterpay Account at any time for any reason by providing you with 60 days’ prior personal notice. For how we give personal notice, see clause 9.

Consequences of closure

This Agreement will continue to apply to any Purchases accepted prior to closure (where it is immediate under (a) above or prior to notice (under (b) above) until all amounts owing (including Fees) are received in full and until all disputes and refunds are resolved/processed – see clause 5.

4. Orders, payments and billing

4.1 Order Confirmation and Payment Schedule

(a) All Orders which you place with Afterpay are subject to approval by Afterpay, in our reasonable discretion. We may choose not to approve an Order or provide a Product to you, or may cancel an approved Order before the goods or services are delivered or supplied, if:

(i) we reasonably consider this necessary in order to:

(A) protect the integrity of our systems or the Products;

(B) prevent fraud;

(C) limit the risk of money laundering or terrorism financing; or

(D) otherwise protect us against legal, regulatory or non-payment risk;

(ii) you do not pass our verifications or checks, including those described in clause 6;

(iii) we reasonably suspect, or are aware, that you have breached this Agreement in a material respect (including by failing to make any payment due under this Agreement on the payment due date);

(iv) an Order is made with a merchant in a different jurisdiction that is not permitted by Afterpay; or

(v) we otherwise reasonably consider the Order to be suspicious.

(b) If we cancel an approved Order:

(i) we will apply a full refund of any amounts you have paid to us to your Nominated Payment Source or (if that is not possible) to any other Card that you have provided us details of, and will cancel any future payments related to that Order. In the event the approved Order is cancelled because a chargeback has been incurred by Afterpay in relation to a payment for the approved Order, that payment will not be refunded by Afterpay. Any return of funds in that event will be as between you and your issuing bank. The Retailer or Third Party Supplier (as applicable) will not be obliged to deliver the goods (or provide the services) the subject of the Order, unless required to do so by law;

(ii) you will have no obligation to make any further payments to us, or any other ongoing relationship with us, with respect to that Order; and

(iii) if you wish to proceed with the purchase from the Retailer, the Retailer may accept an alternative payment method in its discretion, or if required to do so by law.

(c) Once we approve your Order, you will receive an email from us with confirmation of receipt of your Order and a Payment Schedule.

(d) You agree to ensure that payment(s) are made in accordance with the Payment Schedule. You may make early payments through your Afterpay Account, otherwise Afterpay will automatically process payments in accordance with the due dates stated on the Payment Schedule. You authorise Afterpay to process such payments using the Payment Method details provided by you. If an Automatic Payment fails on any of the dates specified in your Payment Schedule, Afterpay reserves the right to re-attempt to process the payment at a later time or date.

4.2 Automatic Payments

(a) An ‘Automatic Payment’ is a payment, through the Payment Method you have chosen, that we will automatically charge directly to your nominated Card (‘Nominated Payment Source’) on a one-time or regular basis in agreed upon amounts as outlined in your Payment Schedule. These Automatic Payments also include any arrangements made between you

and a Retailer or Afterpay for your Afterpay Account to be used for any recurring payments, which may also be described by a Retailer or Afterpay as subscriptions, billing agreements, pre-authorised payments or any reasonably similar term (‘Recurring Payments’). You will have the option to select a preferred Payment Method and Nominated Payment Source when your Afterpay Account is being created. You can update or change your preferred Nominated Payment Source or Payment Method at any time via your Afterpay Account.

(b) Subject to the other terms of this Agreement, You hereby expressly consent to, authorise and instruct Afterpay to deduct Automatic Payment amounts from your Nominated Payment Source for the amounts and on those scheduled dates set out in your Payment Schedule. Where an Automatic Payment relates to Recurring Payment amounts, you also consent to, authorise and instruct Afterpay to pay the Retailer from your Nominated Payment Source through your Afterpay Account. When you select Afterpay as your payment method for a Recurring Payment, you authorise Afterpay to be the default payment method for future Recurring Payments with that Retailer until you inform the Retailer otherwise. You acknowledge that you are giving us the ability to collect or reverse variable payment amounts from or to your Nominated Payment Source, in accordance with your Payment Schedule and the terms of this Agreement.

(c) You are responsible for ensuring that you have sufficient funds in your Nominated Payment Source available to make Automatic Payments on the dates specified in your Payment Schedule. You are liable for any fees or charges imposed by your Nominated Payment Source (e.g. interest charges on a nominated credit card), except to the extent that such fees or charges arise as a result of our error or system failure. If any fees or charges are imposed as a result of our error or system failure, please provide us with a copy of the relevant records, and we will reimburse you for the relevant fees or charges.

Cancelling goods or services from a Retailer

If you wish to cancel any goods or services offered by a Retailer that is structured as a Recurring Payment, you will be responsible for contacting the Retailer directly to cancel this in accordance with the Retailer’s policies.

Cancelling your Recurring Payment with Afterpay

You may cancel any scheduled Recurring Payment amount by notifying us within 2 days of the next scheduled payment, either through our Website or contacting us at help.afterpay.com. By contacting Afterpay to cancel any scheduled Recurring Payment amount, Afterpay will also cancel any future Recurring Payments you have for goods or services offered by that Retailer to you. You are responsible for any outstanding amounts or obligations imposed by the Retailer on you as a result of your cancellation of the Recurring Payment amounts.

Please note, cancelling your Recurring Payment with Afterpay will not cancel any goods or services obtained from the Retailer. As above, it is your responsibility to cancel goods or services obtained from a Retailer by contacting the Retailer directly.

(d) If an Automatic Payment fails (for example, if your Nominated Payment Source is a credit or debit card which has expired), Late Fees may apply unless you otherwise make the scheduled payment on or before the relevant due date. You authorise us to satisfy any monetary liability you owe us by:(i) Debiting your Nominated Payment Source at a later time or date;

(ii) Debiting any other Card which you have provided details of;

(iii) Offsetting the payment amount against any amounts we may owe to you; or

(iv) Any other legal means.

Please see clause 4.3 below for more information regarding Late Fees.

4.3 Late Payments

The calculation and application of late fees are set out in Schedule 1 to this Agreement.

4.4 Fees

All charges and fees and how they are calculated and applied are set out in Schedule 1 to this Agreement.

4.5 Cross Border Transactions

Where you use our Products to make a Cross Border Transaction, we will convert what the Retailer charges for the goods into your local currency to determine the Original Order Value and the amounts payable by you in accordance with your Payment Schedule at the retail exchange rate used, which is the average of the bid rate offered by the four largest retail banks in Australia.

4.6 Interest

(a) No interest charges are payable by you for the use of our Products.

4.7 No set off

Notwithstanding any other provisions of this Agreement, you must make all payments in accordance with the Payment Schedule in full to us under this Agreement without any set-off, withholding or reduction.

4.8 Higher Upfront payment

Where the Original Order Value exceeds your approved spending limit with Afterpay, you may be offered the option to pay an instalment at the time of purchase which is higher than 25% of the Original Order Value (Higher Upfront Payment).

If this section applies to you, the Higher Upfront Payment will display prior to you confirming your Afterpay Order, and we will act as your agent by paying through your Higher Upfront Payment to the merchant. For the avoidance of doubt, Your obligations with respect to Your Payment Schedule (regardless of the applicability of this section) shall continue to apply in accordance with this Agreement, including your obligations under clause 4.2.

5. Refunds

(a) If you decide to return goods to a Retailer or Third Party Supplier (as applicable), which have been purchased using our Products, and request a refund, or a return and refund are otherwise accepted by the Retailer or Third Party Supplier or permitted by law, you will directly arrange the return with the Retailer or Third Party Supplier, ensuring that the goods are returned according to the Retailer’s or Third Party Supplier’s returns policy or other instructions or your rights at law. Please note, using Afterpay to pay for any eligible purchase will not affect any of your existing rights to refund under applicable consumer law or otherwise.

(b) It is your responsibility to notify the Retailer or Third Party Supplier if you intend to return any goods. The return must be completed within the period specified and in the manner required by the Retailer’s or Third Party Supplier’s returns policy or as otherwise permitted by the Retailer or Third Party Supplier.

(c) Unless we are notified by a Retailer or Third Party Supplier that a return and refund is in progress, we will continue to process any Automatic Payments in accordance with the dates set out in your Payment Schedule.

(d) Until such time that the Retailer or Third Party Supplier has confirmed the return of the goods and has issued a transaction reversal for those goods, you will still need to make the payments in accordance with your Payment Schedule.

(e) Once the Retailer or Third Party Supplier has confirmed that a refund is payable, we will issue a refund to your Nominated Payment Source (or, if that is not possible, to any other Card that you have provided details of) and/or adjust your Payment Schedule appropriately (including to reduce or cancel any future payments, if necessary). Please note, in the event of partial refunds, refund amounts are taken off the last payment/s first. If the refund is processed to your expired or cancelled card, you will need to obtain the returned funds by contacting your financial institution.

For example, if you make a $400 purchase using Afterpay and the retailer approves a $250 refund, we will cancel your 3rd and 4th instalments of $100, and amend your 2nd instalment to $50. Your new payment schedule will become 2 payments (instead of 4) of $100 & $50. If you had already paid 2 instalments of $100 each, a refund of $50 would be applied to your card and the remaining 2 instalments would be cancelled.

When a Retailer issues a refund for a Cross Border Transaction, Afterpay will use the original retail exchange rate (used at the time the order was placed) to determine the refund amount to apply to your Nominated Payment Source for the relevant goods.

For example, if a New Zealand Retailer charged 100NZD which was converted to $96 as the Original Order Value, if the Retailer issues a refund for 50NZD, your order total and Payment Schedule will be adjusted by $48.

(f) Where you wish to return a product 120 days or more after the purchase date, we will no longer have any involvement in the product return process (i.e. the Retailer will provide any agreed refund directly to you). A longer period will apply where we have agreed a longer period with a Retailer or Third Party Supplier where required based on the nature of the goods or services purchase by you.

(g) Where your Afterpay Account has been closed for any reason, our respective obligations in relation to product returns in this clause 5 will only continue until the earlier of:

(i) the date on which all amounts you owe to us have been paid to us; or

(ii) the date which is 120 days after your last Order or such later date we have agreed with a Retailer or Third Party Supplier where required based on the nature of the goods or services purchased by you.

After that time, the Retailer or Third Party Supplier will be solely responsible for processing all product returns and associated refunds.

6. Assessment and checks

6.1 Assessment

(a) We reserve the right to assess, and determine whether to accept or cancel, each Order in accordance with clause 4.1.

6.2 Repayment capability and identity checks

(a) We reserve the right to verify your identity, including if required under the Anti-Money Laundering and Counter-Terrorism Financing Act. Verifying your identity does not mean we will approve your order (see clause 4.1(a) for other variables that are considered).

(b) You agree to provide any information or documentation reasonably requested by Afterpay, a Retailer or a Third Party Supplier to verify your identity in connection with your Afterpay Account or Orders.

(c) You authorise us to make, directly or through third parties, any enquiries we consider necessary to verify your identity and assess your capability to make payments according to the Payment Schedule in relation to all Afterpay Orders. This may include performing repayment capability checks and verifying information you provide against third party databases. However, we will not conduct a credit check with a credit reporting bureau.

(d) All information that Afterpay collects about you or the recipient you nominate for the Third Party Goods, including information collected in connection with the verification of your identity, will be collected, used and stored in accordance with the Afterpay Privacy Policy (https://www.afterpay.com.au/privacy/).

(e) You authorise Afterpay (or any third parties providing services on behalf of Afterpay) to disclose to third parties, to the extent required by any applicable laws or regulations, any information in relation to you or your Afterpay Account.

(f) As part of our approval process and our assessment as to whether or not you have the means to fulfil your obligation to make payments to Afterpay according to the Payment Schedule, we reserve the right to conduct a pre-authorisation of your Nominated Payment Source. This may involve placing funds in the account linked to your Nominated Payment Source on hold each time you make an online purchase, obtain an Afterpay Card for an in-store purchase or add a new Card to your Afterpay Account.

For online purchases:

(i) the pre-authorisation amount will not exceed your first instalment (plus one cent) owed to us for that purchase; and

(ii) we immediately instruct your bank to void this pre-authorisation transaction.

For in-store purchases:

(iii) the pre-authorisation amount will not exceed 25% of the value of the Afterpay Card (plus one cent); and

(iv) Where an Afterpay Card is obtained but a purchase does not eventuate, we instruct the bank to void the pre-authorisation transaction upon expiry or cancellation of the Afterpay Card.

No funds are received by Afterpay during the pre-authorisation process.

(g) We cannot guarantee the time it takes for your bank to process both the pre-authorisation transaction and our voiding of that transaction.

7. Our Intellectual Property

(a) Our Website and all content on our Website are the exclusive property of Afterpay, Afterpay group companies or other third parties such as our partners. The information on our Website is for information purposes only and is subject to change without notice.

(b) You must not copy, imitate, modify, alter, amend or use without our prior written consent any URLs representing our Website, or any of our content, logos, graphics, icons or other content published on our Website or in our printed media.

8. Complaints and disputes

8.1 Disputes between you and a Retailer

(a) If you have a dispute with a Retailer or Third Party Supplier (as applicable), you should file a dispute through direct contact with the Retailer or Third Party Supplier.

(b) Whilst Afterpay will endeavour to facilitate communication between you and the Retailer or Third Party Supplier to enable a resolution to all disputes, the outcome of your disputes with Retailers or Third Party Suppliers will not affect Afterpay’s rights and remedies under this Agreement or your obligation to meet any payments due to us, except as expressly provided in clause 5.

8.2 Disputes between you and us

(a) We:

(i) will acknowledge receipt of all complaints within 1 business day or as soon as reasonably practicable;

(ii) will provide an initial response to all complaints within 10 business days from the date of the complaint; and

(iii) aim to resolve all complaints within 21 days.

(b) If you wish to raise a dispute or submit a complaint to us, you should do so by contacting us using the details listed below. Disputes should be raised with us as soon as possible.

Email: [email protected]
Mail: GPO Box 2269, Melbourne, VIC 3001, Australia

(c) We may request additional documentation from you to assist us in resolving any complaints or disputes, and you must provide all reasonable assistance to us to facilitate us in resolving any complaints or disputes.

(d) Where we cannot resolve a dispute within 21 days, we will notify you of the reason for the delay as well as an indication of when we expect to resolve the complaint or dispute.

(e) When we have completed our investigation of your complaint, we will provide you with a written response, which will include:

(i) the outcome of our investigation;

(ii) your right to take your complaint to AFCA; and

(iii) AFCA’s contact details.

(f) There may be some circumstances where (unless otherwise required to do so) we will not provide a written response to you because we have either:

(i) resolved the complaint to your satisfaction within 5 business days; or

(ii) given you an appropriate explanation and / or apology and there are no further actions we can take to reasonably address the complaint.

(g) If you are not satisfied with the outcome of your complaint after it has been through our internal disputes process above, you can contact the Australian Financial Complaints Authority (AFCA) using the contact details listed below.

Email: [email protected]
Website: www.afca.org.au

Phone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

(h) If you have a specific dispute with us that involves a breach of the BNPL Code, you should contact us in the first instance and then contact AFCA, if considered necessary. AFCA may not deal with your dispute unless you have tried to resolve the problem with us first, and either:

(i) We have provided you with a formal response; or

(ii) At least 20 business days (or the timeframe outlined by AFCA) has elapsed since you made your complaint.

(i) In addition to contacting us or AFCA, you can report an alleged breach of the BNPL Code to the CCC. The CCC will not consider your complaint if you are still trying to resolve it with us, or with AFCA. To lodge a complaint with the CCC, you can contact them at [email protected]
9. Notices and Communications

9.1 How we will communicate with you

(a) Other than as set out in (b) below, this Agreement and any other agreements, notices or other communications regarding your Afterpay Account and/or your use of our Products may be provided to you electronically. You agree to receive all communications from us in electronic form.

(b) For personal notice, we may give you notice by:

(i) serving it personally at, or sending it by post to, your nominated contact address listed on your Afterpay Account; or

(ii) sending it to you via other electronic methods of communication using contact details listed on your Afterpay Account (including text messages).

(c) Where a notice is served personally, service of the notice is taken to be effected when delivered. Where a notice is sent by post, service of the notice is taken to be effected on the fourth day after the date of postage. Where a notice is sent by electronic mail, or through other electronic means, service of the notice is taken to be effected on the day after the day on which it is sent, unless we receive notification that delivery has failed.

(d) You consent to us using the contact details you have provided to us to:

(i) contact you on an ongoing basis for marketing purposes whether by email, SMS, phone or otherwise (unless you have notified us that you do not wish to receive such communication); and/or

(ii) contact you in relation to your Afterpay Account, our Products and/or any Third Party Goods you have purchased.

(e) You acknowledge that we (or any third party providing services on behalf of us) may monitor or record telephone conversations or electronic communication for quality control and training purposes or for Afterpay’s own protection. Afterpay does not provide any guarantee that any such monitoring or recording will be retained or retrievable.

9.2 How you can communicate with us

(a) Notices

Except as stated otherwise in this Agreement, notices to us can be given in writing and sent by post or email to:

Afterpay, GPO Box 2269 Melbourne, VIC 3001, Australia;

Email: [email protected]
10. General

10.1 System Outages

(a) Access to our Products or our Websites may occasionally be unavailable or limited due to hardware or software failure or defects, overloading of system capacity, damage from natural events or disasters or disruptive human activity, interruption of power systems, labour shortages or stoppages, legal or regulatory restrictions as well as other causes outside of our control.

(b) To the extent permitted by law, and subject to clause 2.2, Afterpay will not be liable for any loss or damage which you may incur as a result of our Products or our Website being unavailable.

10.2 Governing Law and Jurisdiction

(a) This Agreement is governed by the law in force in New South Wales, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of courts exercising jurisdiction in New South Wales, Australia.

10.3 Limiting our liability to you and your liability to us

(a) Our liability to you when statutory guarantees apply

Nothing in this Agreement is intended to exclude, restrict or modify Your Consumer Rights – see clause 2.2. Where you are a consumer, our liability for breach of a statutory guarantee (as referred to in clause 2.2) is limited to (in our discretion):

In the case of a supply of goods:

(i) replacing the goods or supplying equivalent goods;

(ii) repairing the goods;

(iii) paying the cost of replacing the goods or acquiring equivalent goods; or

(iv) paying the cost of having the goods repaired; and

In the case of a supply of services:

(i) resupplying the services; or

(ii) paying the cost of having the services supplied again.

(b) Our Liability to you when statutory guarantees do not apply

(i) Save as set out in (ii) and (iii) below, our liability for all claims arising under or related in any way to this Agreement no matter how arising, and whether in contract, tort (including negligence), or otherwise, will not exceed the total value of any affected Order(s), including any payments and Late Fees;

(ii) We are not liable to you for any loss or damage you or any third party may incur from your purchase or use of any goods or services from a Retailer or a Third Party Supplier. You acknowledge that this is a matter between you and the Retailer or Third Party Supplier, subject to any obligation on us to process refunds and cancel future payments in accordance with this Agreement and our agreement with the Retailer or Third Party Supplier.

(iii) We are not liable to you where your acts or omissions cause or contribute to the loss or damage or where you fail to take all reasonable steps to mitigate the loss arising.

(c) Your Liability to us

(i) See clause 10.5 for your liability to us where you breach your use of our Products.

(ii) Save as set out in (iii) below, your liability to us for all claims arising under or related in any way to this Agreement no matter how arising, and whether in contract, tort (including negligence), or otherwise, will not exceed the total value of any affected Order(s), including any payments and Late Fees.

(iii) You are not liable to us where our acts or omissions cause or contribute to the loss or damage or where we fail to take all reasonable steps to mitigate the loss arising.

10.4 Indemnification

(a) You are responsible to Afterpay and any related companies of Afterpay to the extent they are involved in the provision of the Products for any loss, costs (including reasonable legal fees), expense or damage they suffered or incurred: (i) in connection with any claim or demand made by any third party due to or arising out of your breach of this Agreement, or your breach of any law or of the rights of a third party relating to your use of our Products or Website; and (ii) as a direct or indirect consequence of unauthorised users accessing your account as a result of your negligence. To the extent that clause 10.4(a) gives rights to a person who is not a party to this Agreement, Afterpay contracts as trustee of the rights given to that person.

(b) Your liability under clause 10.4(a) will be reduced proportionately to the extent that Afterpay, its contractors or agents: (i) caused or contributed to the relevant claim, demand, loss or damage; or (ii) failed to take reasonable steps to mitigate the relevant claim, demand, loss or damage.

10.5 Breach relating to misuse of the Products

(a) You acknowledge that it is imperative that Afterpay be able to rely on:

(i) the information you provide to us;

(ii) the identity that you use; and

(iii) that your use of your Afterpay Account and our Products be for the intended purpose.

(b) You acknowledge that a breach by you of any obligation in this Agreement in relation to the matters in clause 10.5(a) (including, without limitation, a breach of clauses 2.4 or 3.2(b) and 3.2(e) of this Agreement) would cause significant detriment to Afterpay and its related bodies corporate. You agree that monetary damages will not be sufficient to remedy that detriment, or may otherwise be incapable of being ascertained, and irrevocably consent to Afterpay or any of its related bodies corporate seeking and obtaining injunctive relief to obtain relevant documents from you and to prevent such breach, or orders of specific performance to compel compliance, in addition to any other remedies available at law or in equity.

(c) If Afterpay reasonably considers that you have breached an obligation under this Agreement in relation to your identity, the information you provide to us and/or your use of your Afterpay Account and our Products, you agree, on request from Afterpay, to provide Afterpay with copies of all documents, notes or communications in relation to such alleged breach.

(d) This clause 10 survives termination of this Agreement.

DEFINITIONS

AFIA means Australian Finance Industry Association Limited – www.afia.asn.au.

Afterpay, we, us or our means Afterpay Australia Pty Ltd ACN 169 342 947, and can include an Afterpay Affiliate where applicable.

Afterpay Account means an account that Afterpay creates to uniquely identify you and to enable you to use our Products.

Afterpay Affiliate means a related body corporate or related entity of Afterpay, including one in another jurisdiction.

Afterpay Card means the Afterpay card generated using the Afterpay App (linked to the digital wallet on the device on which it is loaded) and authorised for your use to make Your Afterpay purchase in-store or online.

Agreement means this agreement and its schedule, together with any policies and documents incorporated by reference.

BNPL Code means the Code of Practice for Buy Now Pay Later Providers that is available at https://afia.asn.au/AFIA-Buy-Now-Pay-Later-Code-of-Practice.

Card means any Australian card issued by Visa, MasterCard or American Express, excluding Gift Cards and other pre-paid cards.

CCC (or Code Compliance Committee) means the independent committee established by AFIA to monitor and investigate compliance with the BNPL Code.

Code Compliant Member means a member of AFIA that has been approved as a Code Compliant Member by AFIA and is a signatory to the BNPL Code.

Consequential Loss means any loss, damage or costs incurred that is:

(i) indirect or consequential; and

(ii) any loss of revenue; loss of income; loss of business; loss of profits; loss of production; loss of or damage to goodwill or credit; loss of business reputation, future reputation or publicity; loss of use; loss of interest; losses arising from claims by third parties; loss of or damage to credit rating; loss of anticipated savings and/or loss or denial of opportunity other than in respect of any such losses incurred by Afterpay directly in respect of this Agreement.

Consumer Rights has the meaning given in clause 2.2.

Fees means the fees set out in Schedule 1 as amended from time to time in accordance with clause 1.3, including Late Fees.

Cross Border Transaction means an Afterpay Purchase between You and a Retailer in an overseas jurisdiction permitted by Afterpay.

Gift Card means a stored value or prepaid card which, when activated:

(a) can be used to purchase services or merchandise from suppliers;

(b) may not be redeemable for cash;

(c) may be capable of being used on multiple occasions;

(d) is marketed solely as a gift card;

(e) is not a component of another financial product; and

(f) prominently displays or permits the prominent display on the card or mechanism either:(i) the expiration date; or (ii) the number of months following purchase that such card or mechanism expires (along with room to write the purchase date on such card or mechanism).

For the avoidance of doubt, Gift Card includes both open loop and closed loop pre-paid cards.

Late Fees mean the fees set out in Schedule 1.

Nominated Payment Source has the meaning given in clause 4.2(a).

Order means a request submitted by you to us, to use an Afterpay Product to pay for goods or services offered by a Retailer (whether on the Retailer’s website or at an in-store location of the Retailer) or to pay for Third Party Goods available through our Websites.

Original Order Value means the total cost of your Order displayed to you by Afterpay in the Afterpay payment window (before any refunds may be applied).

Payment Method means any payment method accepted by Afterpay from time to time.

Payment Schedule means, in relation to an Order, a list of payment amounts that Afterpay is entitled to receive from you, and the relevant due dates of each payment. For the avoidance of doubt, the applicable timezone for all due dates provided as part of a Payment Schedule shall be the applicable timezone in Melbourne, Australia.

Products mean the payment products and associated services offered by Afterpay from time to time.

Retailer means an online or in-store merchant with which Afterpay or an Afterpay Affiliate has a merchant agreement and whose goods or services may be purchased by you using our Products.

Third Party Goods means goods or services supplied by a Third Party Supplier that may be purchased through our Websites using the Products.

Third Party Supplier means our third party supplier of goods and services available through our Websites.

Website means www.afterpay.com, www.afterpay.com.au, www.secure-afterpay.com.au and any other website operated by Afterpay, including the Afterpay App.

You (or Your) means the person identified when an Afterpay Account is created. If:

(a) such person does not exist, or

(b) the name or details are used by someone who is not in fact that person, or

(c) is otherwise provided dishonestly or fraudulently, then You (or Your) means the person who clicks to accept these terms.

SCHEDULE 1

Late Payments

(a) If you fail to pay any amounts according to the Payment Schedule, Late Fees will apply on each payment that is due but not received. For the avoidance of doubt, Late Fees will not be applied until the day immediately following the day that the payment is due.

(b) We may, at our sole discretion, reasonably delay the application of, or waive wholly or partly, any Late Fee. If Late Fees are or may be incurred as a result of Afterpay’s error, please let us know, and we will waive or refund such fees, as relevant.

Late Fee: $10 Late Fee if a payment is due from you but not received by Afterpay in accordance with the Payment Schedule, with a further $7 Late Fee added seven days after the payment is due if the payment is still unpaid.

Afterpay has introduced caps on Late Fees (effective for all payments due on or after 30 June 2018):

(a) For each Order with an Original Order Value below $40 – a maximum of one $10 Late Fee may be applied;

(b) For each Order with an Original Order Value between $40 and $272 (inclusive) – the aggregate sum of the Late Fees applied in relation to the Order will not exceed 25% of the Original Order Value; and

(c) For each Order with an Original Order Value above $272 – a maximum of $68 (i.e. 4 x $17) of Late Fees may be applied.

For example, a $25 Order will have a maximum of one $10 Late Fee applied, a $108 Order will have up to $27 (25% x $108) of Late Fees applied, and a $500 order will have up to $68 of Late Fees applied (maximum limit). Once the cap is reached, no additional Late Fees will be applied to payments associated with that Order.

Please note: there are no partial Late Fees, so all applied Late Fees are either $10 or $7 subject to the caps above.

Other fees or charges: Nil

What is Afterpay, and what are its risks?

Need to know Afterpay is a ‘buy now, pay later’ platform that lets you buy something immediately, and pay it off over eight weeks

Afterpay is still a source of credit, so you should treat it as such and be careful not to overcommit financially

There are fewer checks and balances in place when compared to credit cards, and Afterpay puts the responsibility on you to make sure you can afford it

Although Afterpay has improved its terms and conditions since we last visited them, we’re still concerned that the ‘buy now, pay later’ service normalises debt and is a risky product for people on low or insecure incomes.

The safest way to shop remains to save and pay upfront so that you only buy what you need and don’t end up spending beyond your means. If you do use Afterpay, we recommend:

only setting it up with a debit card, not a credit card

set spending limits and stick to them

set up payment reminders to avoid accidental late fees, though Afterpay does automatically set up multiple reminders for users

contact Afterpay immediately if you’re having trouble making repayments.

On this page:

What is Afterpay?

Afterpay is a ‘buy now, pay later’ (BNPL) platform that makes it possible to buy something now, receive your goods, and pay them off later in fortnightly instalments.

It was founded in Sydney in 2015, letting you buy everything from clothes and makeup, to pharmaceuticals and even flights.

Afterpay has gained popularity in Australia and New Zealand, particularly among younger people, and as of December 2019, nine percent of Australians were using it.

Consumer groups have raised concerns that BNPL schemes like Afterpay put consumers at financial risk

The platform has expanded into the UK (as Clearpay) and US markets and now has more than 8.5 million active users worldwide, up from 3.8 million only a year ago, and has year-to-date sales of $7.3 billion.

It’s available at around 10,000 individual shops in Australia and New Zealand, including Kmart, Big W, Target, Officeworks, The Iconic and Catch.com.au, as well as a host of other retailers. Shoppers access it through the payment platform of online stores, and instore using the Afterpay app for Android or IOS.

But although the Afterpay platform is steadily growing, consumer groups, including CHOICE, have raised concerns that BNPL schemes like Afterpay put consumers at financial risk. Although it may be framed as a modern twist on traditional layby, it’s really another form of credit.

Retailers offering Afterpay may see an increase in sales, which is good news for them, but the flipside for the shopper is the danger of overspending, overcommitment and spiralling debt.

How Afterpay works

Afterpay acts as an intermediary platform between retailers and customers. Afterpay pays the retailer upfront for the goods – and then the customer pays back Afterpay.

While you may get the instant gratification of your purchase, you’ll need to commit to making four fortnightly payments over eight weeks. These payments are of equal value for each order and are interest-free.

Although Afterpay doesn’t charge interest, it does charge fees to merchants who offer the service, and late fees to people who don’t keep up with payments.

Afterpay doesn’t require customers to enter into a loan or a credit facility, which means there are fewer protections in place for customers

Unlike many other payment products, Afterpay doesn’t require customers to enter into a loan or a credit facility. This might sound like a positive to the consumer, but it actually means there are fewer protections in place for customers.

An ASIC study on BNPL schemes found that one in six people reported difficulty in meeting payments. The temptation of those seemingly small repayments, coupled with the instant gratification of receiving your goods straight away, can get out of control.

How does Afterpay make money?

Most of Afterpay’s revenue comes from its 43,000 active merchants. It’s been reported that Afterpay charges them a $0.30 fixed transaction fee plus a commission between 3% and 7% on each sale, which is considerably higher than what they’re charged by banks to process other payment types. What retailers spend in fees, they hope to make up in increased sales.

Afterpay generated more than $179.6 million in fees from retailers as of the end of December 2019, with an additional $32.6 million in late fees or roughly 18.7% of their revenue, down from 24.4% in 2018. Some customers couldn’t make their repayments, leading to $6.5m in debt recovery and chargeback costs.

Read more: How to protect your credit record

How do you use Afterpay?

Signing up

To use Afterpay, you first need to go to their website or app and sign up for an account. You need to be over 18, hold a valid debit or credit card from Visa or Mastercard in your name and be capable of entering into a legally binding contract. You sign up using a verifiable email address and phone number, and your ID will also be verified to help prevent the creation of multiple accounts.

Once you’ve done this, you can start using the Afterpay option at checkout, where offered by the retailer, by signing in to the app.

Creating a barcode

Once you’re signed in you can generate a temporary barcode showing available spend that is scanned at the register when you make your purchase. (This is only available at certain retailers.)

Afterpay may run a pre-authorisation check on your card up to the amount of your first instalment, and you’ll be required to make the first payment of 25% upfront at time of purchase. It’s then up to you to make the remaining payments on time so you don’t get charged late fees.

Making a payment

You can make payments through your account on the Afterpay website, or through the app. You can set up automatic payments, or you can make them manually anytime before the due date. It’s worth noting that Afterpay doesn’t accept payments using BPay, bank transfer or pre-paid cards.

In 2018, Afterpay introduced caps on late fees, but there are still risks in this way of buying.

Can I buy gift cards with Afterpay?

Yes, but many stores, such as Big W, Best & Less and Target, won’t let you use Afterpay to buy a gift card directly from them. However, you can buy gift cards for over 60 retailers, including David Jones, Bunnings, Ikea, Myer, Target, Ebay and Uber through the Afterpay website.

Can I pay for travel using Afterpay?

Yes. Some holiday service providers and airlines such as Jetstar, Redballoon, and Dreamworld accept Afterpay.

Can I use Afterpay at the chemist?

Yes. A few pharmacies such as Chemist Warehouse and Chemist Direct now have Afterpay available for online shopping. A number of pharmacies including Terry White Chemmart and Your Discount Chemist also have the option to use Afterpay instore.

Read more: Everything you need to know about Black Friday and Cyber Monday 2021

Afterpay fees

Purchases made using Afterpay must be paid in instalments every two weeks. Missing an instalment results in a $10 fee and, if you fail to make the repayment within a week, another $7 fee will be charged.

In June 2018, Afterpay introduced caps on late fees, which means you won’t pay more than $68 in late fees per order.

For smaller orders under $40, one $10 late fee may apply. According to Afterpay, late fees will not exceed more than 25% of the purchase price on orders between $40 and $272. For orders over $272 you won’t pay more than the maximum of $68 in late fees.

If you meet all the repayments, there are no extra costs… but it still comes with risks

While the dollar amount of these fees may seem relatively low, 25% is a big chunk of your purchase price and the fees are for each order, so if you miss payments on multiple orders late fees could very quickly add up. If, for example, you had seven purchases on the go up to a value of $2000 and you missed the payments on all of them, you could be charged up to $476, which is not a trivial amount of your money.

If you meet all the repayments, there are no extra costs. This may make it more attractive than payday loans or some credit cards over the long term, but it still comes with risks and you’re better off saving up to make a purchase, especially if you have unreliable or low income.

Beware credit card interest

While Afterpay doesn’t charge you interest for using their service, if you use a credit card to sign up to Afterpay, you run the risk of being slugged with the interest rate on your card if you don’t pay your card off by the due date. This goes for the value of your initial purchase, plus any late fees you may accrue on that purchase if you miss payments. With some credit card interest rates as high as 22% this could add a fair cost to your purchase price and is potentially a recipe for debt.

Afterpay claims around 85% of people use a debit card to make payments, but that leaves 15% using credit for the service, which we don’t recommend.

Does Afterpay do a credit check?

No, Afterpay does not retain the right to do a credit check or report information to credit bureaus. No background check means your credit history won’t be affected. However, credit checks are a form of consumer protection – they help prevent lenders pushing levels of debt that are harmful.

Credit checks are a form of consumer protection

Be aware, too, that having no initial credit check makes Afterpay different to other forms of credit. Because there’s no in depth investigation to determine if Afterpay suits your needs or your ability to pay, the responsibility is pushed onto you to make sure you can afford it.

We think all BNPL services should be running credit checks. These help make sure financial companies don’t cause harm. BNPL companies know their product and know the data – it should be up to them to run basic affordability checks rather than asking customers to take on all the risk.

Read more: Top tips for shopping online

Purchase limits may give false sense of security

Afterpay has order and account limits which start low and only increase once you’ve established a consistent repayment track record. The maximum amount per transaction is $1500, while the outstanding account limit is up to $2000.

Afterpay transaction and order limits also vary from store to store. For example, Kmart and Target offer Afterpay on purchases up to $1000, and Big W up to $1200.

It doesn’t stop multiple small payments building up to an uncomfortable level

Afterpay also only approves one order at a time and if a payment is not made on its due date, customers aren’t able to make any further purchases with the platform.

While it may sound like this offers users a small amount of protection from financial over-commitment, it doesn’t stop multiple small payments building up to an uncomfortable level. A $1500 Afterpay debt will cost $375 each fortnight over two months. For some people, especially low income earners, even a minor change in circumstance or an unexpected or large expense could see them unable to keep up with payments and then loaded up with multiple late fees.

Young people, students and part-time workers are most at risk from BNPL schemes like Afterpay.

What if I don’t make my payments?

According to ASIC, more than half of BNPL users are spending more than they otherwise would, and one in six have become overdrawn, delayed other bill payments, or borrowed money as a result of overcommitment through BNPL platforms.

Afterpay puts the onus on consumers to do the sums on their ability to pay over the course of two months, and consider the risks if anything unexpected was to happen, before making their purchase.

ASIC: More than half of BNPL users are spending more than they otherwise would

If you get into trouble making repayments, Afterpay does have a hardship policy and “provides all customers in financial hardship the option to apply for relief”. This could be in the form of extending payment periods, postponing payments for a set time, or waiving late fees.

But according to a 2020 submission drafted by the Consumer Credit Legal Service (WA), BNPL hardship policies are generally weak in comparison to what the banks offer.

According to the terms and conditions, Afterpay has the right to sell any unpaid debt to “third party collections agencies”, though a representative of the company told us that they don’t report to credit agencies or sell the debt. However, the company spent $6.5 million trying to recover unpaid debts and chargebacks in the first half of the 2020 financial year.

Young people and part-time workers most at-risk

Afterpay aims itself squarely at millennials. The first-half 2018 financials claim people aged between 18 to 34 make up 67% of Afterpay’s customer base. According to ASIC, two in five people who buy through BNPL schemes are low-income earners and, of these, two in five are students or part-time workers – all people who are potentially financially vulnerable, making these products a risky choice for them.

Afterpay is a third party, which may complicate the refund process if you want to return something.

Cancellations, refunds and disputes

Paying with Afterpay may complicate the relationship you have with a retailer if there’s a dispute, or if you need to make a return.

Afterpay’s involvement in a sale dissolves after 120 days, once all repayments have been made, but matters can turn complicated if there’s a dispute in that time. Asking for a refund within 120 days of buying a product means the retailer must reimburse Afterpay first, which in turn refunds the money back to you.

Afterpay may complicate the relationship you have with a retailer if there’s a dispute

Because Afterpay will only process a refund following a refund request from the retailer, this can leave you hanging, making payments until the retailer accepts the return – and you’re still liable for those payments (and late fees). If the retailer doesn’t accept the return and you can’t resolve the issue with them, you may need to go through the Afterpay dispute process.

On 1 March 2021, Afterpay updated its returns policy. You must still organise a return or refund with the store you purchased from, but you are now able to notify Afterpay through the app that you are returning a purchase. This will push out your next installment by up to 14 days, providing an extra window to have the refund processed by the retailer. However, you can only defer a payment once per order and if your refund is not processed within this time, you may need to make two payments on the same day when your next installment is due.

Afterpay policy states that once you receive a refund, any upcoming payments are cancelled and any payments that have been made are refunded to the card you paid with.

The 120-day window

If your product return falls outside of the 120-day window, the retailer is responsible for processing the return and refund. This means you’d need to contact the store you bought the item from or the manufacturer of the product, and Afterpay isn’t involved in the refund process.

For returns, the type and amount of a return is determined by the returns policy of the retailer you bought the product from. Once the retailer processes the return it will then go through to Afterpay and show up on your payment plan.

What if there’s something wrong with your purchase?

Under the Australian Consumer Law your consumer guarantees mean if the item you bought is defective, the business you bought it from must provide a repair, replacement or refund. The remedy you’re entitled to will depend on whether the issue is major or minor. If there is a major failure with an item, you have the right to choose the remedy, including requesting a refund.

When there’s a dispute over a refund, we sometimes advise people to seek a chargeback through their credit card (if they paid for the item using their credit card). If you request a cancellation of your order via a chargeback through your credit or debit card, refunds are between you and your bank, not Afterpay.

How long does it take to sort out a dispute with Afterpay?

The company aims to resolve all complaints within 21 days. If you’re not happy with the response you receive you can escalate the issue by contacting the Australian Financial Complaints Authority (AFCA).

Read more: Why you should avoid payday loans

Summary: what we think is wrong with BNPL

The NSW-based Financial Rights Legal Centre (FRLC) has heard from a number of people who’ve had trouble with BNPL services – and many of them were in vulnerable financial situations to begin with.

Checks and regulations not good enough

There are no responsible lending checks and BNPL schemes are still not regulated in the same way as other forms of credit. In response to criticisms, scrutiny from ASIC and a 2019 Senate committee, the Australian Finance Industry Association (AFIA) and its BNPL sector members have developed a voluntary code of practice. This came into effect on 1 March 2021.

New code not up to scratch

Along with other consumer groups, we reviewed the draft version of the code and we don’t think it’s up to scratch. It won’t deal with the high costs, inadequate hardship policies or overselling of credit to people who are already under financial pressures. We think that BNPL products act just like credit, but they’re exploiting a loophole in the law that means they don’t need to comply with basic consumer protections. We want to see products like Afterpay meet the consumer protections under the credit law.

What we’d like to see

CHOICE has joined with other consumer groups to criticise the high cost of BNPL products, including Afterpay. While Afterpay claims to be “free”, costs are ultimately borne by all consumers through increased prices, as merchant payment fees are built into the overall price of goods and through payment of late fees and other charges.

We want to see costs for Afterpay and similar services capped, in the same way that credit and debit costs are capped. We’ve encouraged the Reserve Bank of Australia – who is responsible for card payment regulation – to act on this growing issue.

Update 9 September 2020:

We added that Afterpay sets multiple automatic reminders for users to help avoid late payments; it verifies a user’s ID to help prevent the creation of multiple accounts; and a representative of the company told us that they don’t report to credit agencies or sell the debt. We removed a sentence that said it’s all too easy to open up another account with a different email address or sign up to a different service.

Update 9 March 2021:

We updated the credit check and returns policy sections to reflect changes to Afterpay’s policies that came into effect on 1 March 2021 due to the implementation of the BNPL code. We also updated the BNPL code of practice section to reflect the implementation of the voluntary code on 1 March 2021.

Stock images: Getty unless otherwise stated.

How to Delete Afterpay Account [Complete Guide]

If you are fed up with using Afterpay and want to know how to delete Afterpay account, look no further. In this article, we’ll show you an easy and simple way to know how to cancel Afterpay on your device.

Afterpay is an Australian fintech that functions in the United Kingdom, the United States, New Zealand, and Canada.

It is largely known for its ‘buy now, pay later’ service that lets online and in-store consumers purchase a product instantly and pay with four equal bi-weekly repayments.

There can be many reasons why you’d like to delete your Afterpay account, among them the most common reason might be email spamming by the company. Thus, keep on reading to find out how to cancel Afterpay easily.

How to Delete Afterpay Account?

Before you close your Afterpay account, ensure your account balance is at $0.

You can easily close your Afterpay account at any time through the mobile app or by logging into your Afterpay account.

Follow the detailed step-by-step guide listed below to know how to delete Afterpay account;

Log in to your Afterpay account and navigate to ‘My Profile.’ Choose ‘Deactivate Account.’ Select a reason why you are closing the account. Now, enter your password to confirm the cancellation of the Afterpay account. Once completed, you’ll get an email to confirm your account has been closed.

Note that when you close Afterpay account, Afterpay may retain personal information for a period of time, as mentioned in their Privacy Policy.

You can also close your Afterpay account by sending an email to Afterpay customer service and requesting them to cancel your account.

Follow the steps below to close Afterpay account;

Open your email account that is registered with the Zip website or application. Now, enter [email protected] in the ‘To’ address. Type ‘Request to Delete My Afterpay Account’ in the subject section. Now, start writing an email asking them to delete or close your Zip account permanently.

Why Should You Delete Afterpay Account?

Here are some reasons why a lot of people are looking for how to delete Afterpay;

It only offers pay in 4 financing. That means if you need more time to pay off your purchase, you’ll have to consider other BNPL services. You’ll be charged a late fee of $10 if you don’t make your payment on time. Payments that are not made within seven days of the due date are charged $7. Still, this fee can add up to not more than 25% of the original purchase amount. Sometimes, it might decline your purchase.

So, here are some Afterpay alternatives that you might want to check out;

Splitit Klarna Sezzle Affirm Zebit

Final Words: To close Afterpay account, all you need to do is to get in touch with Afterpay customer service or deactivate it from the Afterpay app. Hopefully, the above article has helped you to know how to delete Afterpay account easily!

FAQs

How can I close my Afterpay account? My profile -> Deactivate Account -> confirm why you are closing the account -> enter your password to confirm. What happens if I close my Afterpay account? When you close your account, Afterpay may retain personal information for a period of time, as mentioned in their Privacy Policy. What happens if I never pay off Afterpay? You’ll be charged a late fee if you don’t pay on time and also, you’ll be locked out from paying for new orders until you pay your overdue payments. What is the max on Afterpay? You can make a maximum purchase of $1,500 and hold an outstanding account limit of $2,000. Does Afterpay affect credit score? Afterpay does not run credit checks. That means it neither affects nor helps you build your credit score.

Discloure: ViralTalky is supported by its audience, when you buy through links on our site, we may earn a small commission.

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