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In such a case, the User is required to request Upgrad to delete the Personal Information relating to such User by writing to Upgrad at [email protected].
Contents
Policy | upGrad Abroad
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How to Delete upGrad | AppContacter Guides 2022
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How to Delete upGrad | AppContacter Guides 2022
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How to Delete upGrad | AppContacter Guides 2022
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To delete/cancel your account, go to your account settings under the general tab, and click on the red link that says “delete”, … … - Most searched keywords: Whether you are looking for How to Delete upGrad | AppContacter Guides 2022
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How to Delete upGrad | AppContacter Guides 2022
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Privacy Policy – upGrad
- Article author: www.upgrad.com
- Reviews from users: 8601 Ratings
- Top rated: 3.7
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- Summary of article content: Articles about Privacy Policy – upGrad We will take appropriate steps to delete any Personal Data of children’s that has been collected on our website without verified parental consent upon learning … …
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How To Cancel upGrad | 2022 Guide – JustUseApp
- Article author: justuseapp.com
- Reviews from users: 18708 Ratings
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- Summary of article content: Articles about How To Cancel upGrad | 2022 Guide – JustUseApp First, open the Google Play Store. · Click on menu, then go to “Subscriptions”. · Choose the upGrad subscription you wish to cancel and tap on the … …
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- Table of Contents:
How to Upgrade or Delete Your Account – Bidsketch Knowledge Base
- Article author: help.bidsketch.com
- Reviews from users: 12728 Ratings
- Top rated: 3.9
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- Summary of article content: Articles about How to Upgrade or Delete Your Account – Bidsketch Knowledge Base To delete/cancel your account, go to your account settings under the general tab, and click on the red link that says “delete”, next to your … …
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- Table of Contents:
how can i delete upgrade accounts | WordPress.org
- Article author: wordpress.org
- Reviews from users: 42914 Ratings
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- Summary of article content: Articles about how can i delete upgrade accounts | WordPress.org [This thread is closed.] How can you delete double email registration? Just allow one email per payment and disallow account upgrades. …
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- Table of Contents:
Free Online courses from upGrad Abroad
- Article author: formfees.com
- Reviews from users: 18719 Ratings
- Top rated: 4.5
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- Summary of article content: Articles about Free Online courses from upGrad Abroad How do I delete my UpGrad Account? Q. Is doing courses from upGrad worth it? Related Veos. Upgrad Free … …
- Most searched keywords: Whether you are looking for Free Online courses from upGrad Abroad How do I delete my UpGrad Account? Q. Is doing courses from upGrad worth it? Related Veos. Upgrad Free … Free Online courses from upGrad See list of best Upgrad courses & certifications with eligibility, fees, how to apply, syllabus, scholarship, scope & career opportunities, placement, salary package
- Table of Contents:
Upgrad Free Online course
What is upGrad’s Free Courses initiative all about
Will I have to pay anything to start learning
Who should sign up
Will I get a certificate Upgrad free courses certificate online
You can grab global opportunities with upGrad Abroad
Why choose Upgrad
Want to study abroad for free
Interested in studying in German universities
Other Countries Where You Can Study at Affordable Prices
Canada
Here are some of the best scholarships in Canada for non-Canadians
Australia
Frequently Asked Questions
Q Does upGrad Give Certificates For Free Courses
Q Is upGrad International
Q Are upGrad Courses UGC Approved
Q Does UpGrad Refund Money
Q Does UpGrad Provide Scholarships
Q Are upGrad Courses Aicte Approved
Q Is upGrad Accredited
Q Which city in Canada gives pr easily
Q How do I delete my UpGrad Account
Q Is doing courses from upGrad worth it
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upGrad Abroad
upGrad (herein referred to as “Upgrad”, “we”. “us” or “Our”) owns, operates and maintain the websitehttps://www.upgradabroad.com (“Website”). Upgrad offers curated and specially designed higher education and industry-relevant certification programs online (“Programs”) through it’s platform www.upgrad.com (“Platform”). This Website provides information about the Programs or the universities and assists User by providing information on the admission process, details of the Program, university of their interest. This Website also acquaints User with all the available learning options. This Website does not take applications/registrations on behalf of Upgrad or any institution irrespective of whether they are partner universities or other listed universities. In order to deliver the Programs in an efficient manner and to make available the information about the Programs, Upgrad collects certain information regarding the User. Upgrad values the trust placed by Users and therefore, we follow the highest standards to protect your Personal Information.
This Privacy Policy (“Privacy Policy”) describes how we collect, use, update, delete and share information about our users (hereinafter referred to as “User”, “you” or “your”) through our Platform. Please review our Terms of Use and Privacy Policy (collectively referred to as the “Terms”) that govern the use of the Website, Platform and the Programs. This Privacy Policy shall form a part of the Terms by way of reference. All capitalised terms not defined in this Privacy Policy have the respective meanings set forth in the Terms of Use. This Privacy Policy applies only to the part of the Website, Platform provided by Upgrad, and we are not responsible for the practices of persons, companies, institutions or websites that Upgrad does not control, manage or employ.
User shall mean and include any person/persons, who visits, uses, deals with and/or transacts through the Website and includes a guest user and browser. In circumstances where the User is less than 18 years of age, consent from the legal guardian shall be required and it is advised that this policy be read in the presence of the legal guardian.
We take care and perform due diligence to ensure privacy aspects of each and every individual who interact with our Platform, by design and by default, in alignment with all applicable laws and regulations.
Please understand that submitting any Personally Identifiable Information (defined below) to us, you consent and agree that we may collect, use, update, disclose and retain your information (including but not limited to your Personally Identifiable Information) in accordance with this Privacy Policy and our Terms of Use, and as permitted or required by law. Upgrad reserves the right to share the information collected hereunder with its own affiliates. In the event of sale or transfer of all or a portion of our business assets, consumer information may be one of the business assets that are transferred as part of the transaction. If you do not agree with these Terms, then please do not provide any Personally Identifiable Information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you with the services that can be offered on our Platform.
This Policy has been drafted in accordance with the applicable data protection laws, rules and regulations but not limited to General Data Protection Regulation, 2018 (“GDPR”), the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures And Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”), collectively referred to as “Data Protection Laws”
1. INFORMATION COVERED BY THIS PRIVACY POLICY
Some of our Website’s functionality may be used without revealing any personal information, though for features or services related to the Programs, personal information is required. If you do not use these specific features or services on the Platform, then the only information we collect will be “Non-Personal Information” (i.e., information that cannot be used to identify you). Non-Personal Information includes information like the web pages that you have viewed. In order to access certain features and benefits on our Platform, you may need to submit “Personally Identifiable Information” (i.e., information that can be used to identify you). Personally Identifiable Information can include, but not be limited to, information such as your name, email address, contact number (cellular and landline), educational qualification(s), and post-qualification or work experience among other things. You are responsible for ensuring the accuracy of the Personally Identifiable Information you submit to Upgrad. Inaccurate information may affect your ability to use the Platform, the information you receive when using the Platform, and our ability to contact you. For example, your email address and contact number should be kept valid because these are the primary channels through which we communicate with you.
2. INFORMATION COLLECTION
NON-PERSONAL INFORMATION
When you come to our Website or Platform, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Platform were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked.” We also collect information from the URLs through which you connected to our Website or with our Platform. Collecting such information may involve logging the IP address, operating system and browser software used by each User of the Website or Platform. Although such information may not be considered Personally Identifiable Information, based on local laws, we may be able to determine a user’s Internet Service Provider and the geographic location of his or her point of connectivity from an IP address. We collect Non-Personally Identifiable Information from the Website visitors to track the total number of visitors on the Website in aggregate form and to identify the type of Internet web browser (e.g., Internet Explorer®) and operating system (e.g., Windows®) used by them. This information allows us to continuously improve our Website, Platform and services.
PERSONALLY IDENTIFIABLE INFORMATION
Personal Identifiable Information, you share with Upgrad shall have a meaning derived from the definition of ‘Personal Information’ or ‘Personal Data’ as per respective Data Protection Laws applicable to you.
The information provided by you is used only in accordance with purpose described in the Policy. We collect through our Platform, or through third-party platforms being used by us, the information that you provide to us when you sign up for information updates or Programs, participate in our public forums, avail our chat room services, send you emails, call you, participate in online or offline events, and/or receive other services on or through our Platform or through any of Upgrad’s or its Educational Partners’ offline activities. This information may include, among other things, your name, postal address, email address, contact number, social security or tax identification numbers, login credentials (in the case of registered users), educational qualification(s), salary information, working goals, post-qualification experience, and photographs. We collect demographic information such as your gender, socio-economic status, and other similar personal information. In the case of scholarships, refunds or referrals, we will collect your bank account information. Other than this, we do not collect any of your financial information, and all payments are processed by third-party payment gateway providers.
We collect this information in a number of ways, including when you enter it while using our Website, Platform, interact with our customer support, or participate in our surveys, or marketing promotions.
Should you need any financial assistance, Upgrad may recommend certain third-party credit facility providers. Should you opt to sign up with such credit facility providers, any information you provide to them will be governed by their terms of use and policies, as you would be their direct customer. Please note, Upgrad does not control, manage or regulate such third-party providers.
OTHER INFORMATION
Other forms of information that we may collect from you or about you are as follows:
Information about your interactions with customer service and maintenance interactions with us
User-generated content you upload or post to public forums through the Platform
Information needed in order to comply with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others
Recordings of calls with students or users showing interest in our programs
Any other information you choose to directly provide to us in connection with your use of the Website, Platform and Programs
THIRD-PARTY SERVICE PROVIDERS
We may receive your information when you access or log in to a third-party site, e.g., LinkedIn, Facebook, WhatsApp from our Website, Platforms or when you respond to our Ads on such third-party platforms. This may include the text and/or images of your Personally Identifiable Information available from the third-party site. Please be aware that the information we obtain from such third-party platforms is often dependent on their privacy policies and/or on your settings regarding what information you have consented to share with them.
We enter into arrangements with third parties to serve Ads on our behalf across the internet, social networking sites and blogs. They may collect or store information about your visits to our Website, Platform and your interaction with our products and services. They may also use information about your visits to this Website or Platform and to other websites to target advertisements for goods and services or for any other purpose. This information is collected using a pixel tag, which is an industry standard technology used by most major websites. Such third parties are not permitted by Upgrad to sell or share your Personally Identifiable Information as part of this process. If such third parties sell or share the Personally Identifiable Information as part of the process, Upgrad’s liability shall be limited to providing you with reasonable assistance in any action you may choose to take against such third parties, at your sole cost and expense.
We have third-party sales and marketing affiliates who may collect your information through one of the various channels owned by them and share this information with us, based on your interest in our Programs. For example, an affiliate may hold an event and share the details of the attendees with Upgrad.
INFORMATION WE RECEIVE FROM OTHER SOURCES
We may receive information about you if you use any of the other platforms we operate or the other services we provide. In this case, the data may be shared internally and combined with the data collected on the Website or Platform. We are also working closely with third parties (including, for example, Educational Partners, scholarship providers, marketing partners, sales affiliates, subcontractors in technical/advertising networks, analytics providers, and search information providers) and may receive information about you from such sources. We may also receive your information from your employers, educational institution or scholarship providers, where your Program is partly or fully sponsored by such a third-party. The third-party sponsoring your participation in the Programs may provide us your information, subject to our agreement with them and, therefore, the third-party sponsor may be the controller with respect to such data. In cases where you have been referred under any referral scheme, we will receive your information from the referrer.
3. USE OF INFORMATION
We may use the information we collect with your consent to register you on our Website or Platform, to provide you with information relating to our Program and/or other Upgrad Services, offers from time to time in connection with Upgrad or its subsidiary and affiliated companies, to respond to your questions or interest shown in our Programs, and to send you updates about the Programs, other Upgrad events, platform maintenance or new services provided by Upgrad, among other things, through itself or through third parties, via email, SMS, phone call or any other medium.
Irrespective of the fact if also you have registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from us or any third party for the above mentioned purposes till 365 days of your registration with us. Upgrad may send email notices or contact you via SMS, phone call or any other medium to communicate about its Services, Platform and other information. We may, from time to time, use business partners, operational service providers and subcontractors (“Service Providers”) to operate and provide our services to Users and to comply with legal and regulatory requirements. As necessary under this Privacy Policy, our Service Providers are required to protect the information we provide them in a manner that is consistent with this Privacy Policy. Although we exercise care in selecting our Service Providers and require them to protect information as mentioned above, they are independent third parties and we may not have control on their privacy practices.
We may use your Personally Identifiable Information in order to provide such services to you and for quality control purposes, and we may also archive this information and/or use it for future communications with you. For example, Upgrad may make available to you chat room services that allow you to communicate with Upgrad’s staff members and we may use and share your Personally Identifiable Information to provide these services to you. In another example, Upgrad’s staff members may create groups on WhatsApp (or similar service providers) with other students and make you a member of such a group. These groups may be used to provide services in conjunction with the Programs, including, but not limited to, updates related to the Programs, details of potential employers, etc. Please be aware that the information disclosed on a third-party service provider’s platform will be dependent and subject to such third-party’s privacy policies and/or on your settings regarding what information you have consented to share with them. Upgrad and/or its associates shall have no liability in this regard whatsoever.
Upgrad may use and share your information to improve its services and offerings. For example, we, through our service providers (like auditors or surveyors), may approach you to understand the impact of our Programs on your careers. For this purpose, we may connect with you via a phone call, email you questionnaires, or request you to attend workshops.
To the extent any Personally Identifiable Information collected by us contains images of you, you grant Upgrad a limited, non-exclusive right to use, reproduce, distribute, or prepare derivative works of or publicly display such images and/or your likeness in relation to the Program or for marketing purposes. We may use your photograph along with employer information, testimonials, transition information, designation change, etc., for Ads/and or social media posts to highlight our learners’ achievements.
We use Non-Personal Information in aggregate form to build higher-quality, more useful services by performing statistical analysis of the collective characteristics and behaviour of our Users and by measuring demographics and interests regarding specific areas of our Website.
If the processing of your Personal Identifiable Information is subject to the EU General Data Protection Regulations, we use your Personal Identifiable Information where the processing is in our legitimate interests.
4. SHARING YOUR INFORMATION
In addition to the examples provided above, we will share your information in the following manner:
Educational Partners
We may share the information that we collect from you with the particular Educational Partner (e.g., a university or a company) that developed or offered the Program you are taking; the instructor(s) who taught, managed or otherwise oversaw the Program; external graders who will be assessing your performance; or mentors who will be supporting students. For example, if you are taking a Program through a university, we may share Personally Identifiable Information about you and your performance with the university to report on your progress in the Program and to enable them to issue a certificate to you on completion of the Program. Information shared with our Educational Partners will be subject to the privacy policies and procedures of such partners. Also, we may archive this information and/or use it for future communications with you.
Employers, Sponsors and Scholarship Providers
If you are taking a Program that is sponsored or paid for by your employer or a sponsor, or if you have availed a scholarship from a third-party scholarship provider, we may share your Personally Identifiable Information and grades, evaluations or progress in the Program with your employer/sponsor/scholarship provider. This information may be shared at any time during the Program or afterwards.
Service Providers
We provide access to or share your information with operations and maintenance contractors and other third parties who perform services on our behalf strictly on confidential terms. They have access to perform these services but are prohibited from using your information for other purposes. They provide a variety of services to us, including billing, sales, marketing, test proctoring, couriers, mentoring, recruitment consulting, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, credit facilities, payment processing and legal services. Moreover, in certain circumstances, we may share certain Personally Identifiable Information and materials with third parties including, but not limited to, service providers such as Facebook or WhatsApp in order to provide you services that you have requested or services that Upgrad provides in conjunction with the Programs. Also, we use certain third-party platforms to collect your information (such as Typeform or Google Forms), as a consequence of which, your information may be stored on their servers.
Recruitment Services
If you have opted for any of our recruitment services or if you participate in any of our recruitment activities, we will be sharing your information with recruiters and potential employers. For example, if you participate in a recruitment drive jointly organised by Upgrad and a recruitment agency, we will share your information with the recruitment agency and with potential employers who wish to consider you for employment. In this case, such a recruitment agency or an employer may directly contact you to schedule interviews, etc. Please note that any information you share with the recruitment agency or employer will be governed by their terms and policies.
Upgrad offers public sharing features as part of its career services, which, among other features, makes your careers profile as well as your details and information public, including your progress in the Program to others outside of Upgrad. By electing to participate in any of these services, you acknowledge that any information or materials you include in your profile can be viewed by other persons accessing the Platform, including potential or existing employers, recruiters, peers, as well as others on the applicable third-party websites. You also acknowledge that the information shared may remain accessible on third-party websites and/or to those you have shared the information with, in the event you make your profile private after having made it public and/or ceasing to share your information. You also acknowledge that Upgrad has no control over the access of or use of information provided to third parties via this mode outside its website.
Alumni Portal and Networking Services
We may collaborate with certain third-party service providers to arrange and provide networking activities to previous, current or potential students of Upgrad. For this purpose, Upgrad may share certain basic information such as your name, email address and cohort details with such third-party service providers in order to enable them to invite you to connect. Should you agree to sign up to their services, please note that any information you provide will be governed by their policies. In certain cases, in order to facilitate communication between students, we may share your information with other students on chat forums such as WhatsApp and Facebook.
Government and Regulatory Disclosure
Upgrad may share your Information with various government authorities in response to court orders or other legal processes to establish or exercise our legal rights or to protect our property; to defend against legal claims; or as otherwise required by law. In such cases, we reserve the right to raise or waive any legal objection or right available to us. We may also share your information when we believe it is appropriate to investigate, prevent or take appropriate action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Upgrad, the Platform, our users, customers, or others; and in connection with our Terms and other agreements.
Associates and Business Transfers
Upgrad may share your Personally Identifiable Information with any Associate. The term “Associate” includes, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such a term is defined in the Companies Act, 1956, and Companies Act, 2013, to the extent applicable) of such a person.
Upgrad may disclose and/or transfer your Personally Identifiable Information to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganisation of all or substantially all of the equity, business or assets of Upgrad to which your Personally Identifiable Information relates.
Business Partners
Upgrad may share information that can be used to directly contact you with third-party business partners, such as companies that may be offering products or services or other opportunities that may be of interest to you.
5. PUBLIC DISCLOSURE OF INFORMATION
Any Personally Identifiable Information that is voluntarily displayed by you on the Platform may be used by third parties for unsolicited purposes. Please note that Upgrad shall not be liable for such unsolicited use by third parties of your Personally Identifiable Information that has been voluntarily displayed by you.
6. AGGREGATED DATA
“Aggregated Data” means records that have been stripped of Personally Identifying Information and that have been manipulated or combined to provide generalised, anonymous information. Your identity and personal information are not available in Aggregated Data. We may combine your personal information on an anonymous basis with other information to generate Aggregated Data for internal and commercial use, and for sharing with affiliates, subsidiaries and business partners for planning and marketing purposes.
7. PROTECTION OF INFORMATION
CONFIDENTIALITY AND SECURITY
Upgrad takes all reasonable precautions to protect your Personally Identifiable Information both online and offline, in order to avoid any unauthorised access or breach.
NOTIFICATION OF CHANGES
We may update this Privacy Policy at any time, and it will be posted on this Platform as and when it is updated, so that you are always aware of what information we collect, how we use it, and the circumstances under which we may disclose it. Unless stated otherwise, our current privacy policy applies to all information that Upgrad has about You and Your account, even if it was collected in the past.
YOUR EMAIL ADDRESS AND MOBILE NUMBER
We may store the email addresses/mobile numbers of those who communicate with us via email/mobile or who have shown interest in our Programs and add them to our mailing/SMS/call list when you sign up to receive special promotions and updates.
OPTING OUT
If you are a registered user and wish to change your preferences, or if you prefer to opt out of regular mail/SMS/calls, you may mail us at [email protected] to notify us of your request. Once you have submitted your opt-out request, you may assume that it has been successfully received and is being processed. Please allow us 30 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. Getting unsubscribed from the communication services doesn’t necessarily mean that the information being collected will be deleted. If you refuse or withdraw your consent, or if you choose not to provide us with any required Personally Identifiable Information, we may not be able to provide you the services that can be offered on our Platform.
THIRD-PARTY LINKS
Our Platform may contain links to other sites. The linked sites are not under the control of Upgrad. Please be aware that Upgrad is not responsible for the privacy practices of such other sites. Upgrad advises you to read the privacy policies of each and every website that collects your information, including Personally Identifiable Information. If you decide to access any of the third-party sites linked to the Website or Platform, you do so entirely at your own risk. Any links to any partner of the Website or Platform should be the responsibility of the linking party, and Upgrad shall not be responsible for notifying you of any change in the name or location of any information on the Website or Platform.
RETENTION OF PERSONALLY IDENTIFIABLE INFORMATION
We keep your Personally Identifiable Information as long as necessary for providing you the Services and as per the data protection laws, rules or regulations applicable to you. The length of time we retain Personally Identifiable Information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
8. DATA STORAGE, TRANSFER & PROCESSING GLOBALLY
Upgrad and its Indian service providers store information about you on servers located in India, whereas our international service providers may store your information on servers located in other countries. By using our services, you consent to the storage of your information within India or such other countries. If you are using the services from outside India, please know the information you submit will be transferred to and stored in our servers in India or such other countries. The data protection and other laws of India and/or other countries might not be as comprehensive as those in your country. By submitting your data and/or using our services, you acknowledge the transfer, storage and processing of your information in and to India.
As described above, Upgrad also may subcontract the processing of your data to, or otherwise share your data with affiliated companies, service providers or any third party entity in countries other than your country of residence, including India, in accordance with the applicable law. Such third parties may be engaged in, among other things, the provision of services to you, the processing of transactions and/or the provision of support services. By consenting to this Policy, you also provide consent to Upgrad to transfer your information to Upgrad affiliated companies, service providers or any third party entity in locations around the world. Wherever your information is transferred, stored or processed by us or our affiliates or service providers, we will take reasonable steps to safeguard the privacy of your Personal Identifiable Information.
With respect to subjects of the European Union, if we provide any information about you to any such Non-European Union entities, we will take appropriate measures to ensure that such companies comply with the applicable data protection laws.. Should you require any further information on the processes followed, please connect with the Grievance Officer (details mentioned below).
9. CHILDREN’S AND MINORS’ PRIVACY
Upgrad strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools can also prevent minors from disclosing their name, address and other Personally Identifiable Information online without parental permission. Although the Platform is not intended for use by minors, Upgrad respects the privacy of minors who may inadvertently use the Platform and shall delete their information upon intimation.
10. COOKIES AND WEB BEACONS
Cookies are small pieces of information saved by your browser onto your device’s hard drive. Cookies are used to record various aspects of your visit and to assist Upgrad to provide you with uninterrupted service. Web beacons are small graphic files linked to our servers that allow us to track your use of our Platform and related functionalities.
We also use or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our Platform links, the length of time each user spends at any particular area of our Platform, and the specific functionalities that users choose to use. Cookies and web beacons allow Upgrad to serve you better and more efficiently, and to personalise your experience at our Platform. Cookies and web beacons are not used to retain Personally Identifiable Information. From time to time, we may also use additional methods of collecting data.
We may allow third-party companies, including advertising companies (such as Facebook, Google, Twitter, Quora and Bing) to place cookies on our website. These cookies enable such companies to track your activity across various sites where they display Ads and record your activities, so they can show Ads that they consider relevant to you as you browse the Internet. These cookies store information about the content you are browsing, together with an identifier linked to your device or IP address.
These cookies also allow us and third parties to know whether you’ve seen an Ad or a type of Ad, and how long it has been since you’ve last seen it. This information is used for frequency capping purposes, to help tailor the Ads you see and to measure their effectiveness.
You should be able to control how and whether cookies will be accepted by your web browser. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, many functions and conveniences of this Platform may not work properly.
11. DATA PROTECTION OFFICER
In accordance with the Information Technology Act, 2000, EU GDPR, and all applicable rules made thereunder, the Data Protection Officer appointed by Upgrad for this Privacy Policy is Mr. Binoy Cherian, who can be reached at [email protected].
12. RIGHTS OF USERS
You may access your rights under the purview of applicable Data Protection Laws by writing an email at [email protected]. The primary rights of the Users with respect to data protection are:
The right to access: Users shall have the right to confirm whether or not Upgrad is allowed to process their personal data. Additionally, all Users shall have the right to access the Personal Information shared with Upgrad including certain other information like the details relating to the purpose of processing information which we shall provide them with upon their demand. The right to rectification: Users shall have a right to correct any inaccurate Personal Information about themselves and further complete any incomplete information related to them is available with Upgrad. The right to erasure: Users shall at all times have right to erase any Personal Information concerning them. In such a case, the User is required to request Upgrad to delete the Personal Information relating to such User by writing to Upgrad at [email protected]. Right to restrict processing: Users shall have the right to restrict Upgrad from processing their Personal Information entirely or for any specific purpose as detailed under this Policy. However, Upgrad shall continue to have the right to process such Personal Information if the same is required as per applicable laws or to defend any legal claims against Upgrad. Right to object Processing: Users shall have the right to object to our processing of their personal data for one or more purposes. Any such formal objection from User will be recorded, analysed and necessary actions will be carried out within reasonable time limits. Right to withdraw consent: The personal information processed by Upgrad is conditional upon the requisite consent being provided by You to process such personal information. You have the right to withdraw such consent at any time should you wish to decide against permitting Upgrad to process your Personal Information. Access to Information: Users have right or they are able to upon request to have confirmation whether or not personal information concerning them is being processed, and where that is the case users have access to personal information, they can have a piece of copy of their personal information and how it is processed.
You may update or modify your contact information and user preferences by emailing us at [email protected].
13. SECURITY STATEMENT
Upgrad has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect. For example, we provide strong encryptions to store certain information and have stringent managerial checks and password change policies in place. The information we collect is stored with third-party data centres that have a holistic security model with seven levels of security. Please note that Upgrad shall not be liable for any misuse or loss of information carried out by such third-party data centres. Furthermore, we also rely on your cell phones’ strong security model to ensure that there is no information or security leak, unless intentionally processed for authentication.
However, please note that while we implement many security measures on this site, 100% security cannot be guaranteed.
14. ADDRESS FOR PRIVACY QUESTIONS
Should you have questions about this policy or Upgrad’s process for information collection, use and disclosure practices, feel free to contact us at [email protected]. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of your information. Except where required by law, Upgrad cannot ensure a response to questions or comments regarding topics unrelated to this policy or Upgrad’s privacy practices.
15. CHANGING OUR PRIVACY POLICY
This Policy is subject to change from time to time and shall be uploaded on our Platform for your reference. Any changes to this Privacy Policy will be effective immediately upon being posted on this page. By accessing the Platform, you indicate your agreement to the modified Privacy Policy and all the changes. Be sure to return to this page periodically to ensure familiarity with the most current version of this Privacy Policy.
16. GOVERNING LAW
This Privacy Policy forms part of our Terms of Use and is governed in accordance with the laws in India.
17. MISCELLANEOUS PROVISIONS
The miscellaneous provisions provided in our Terms of Use shall apply to this Privacy Policy as well.
AppContacter Guides 2022
How to Delete upGrad Completely Published by upGrad | Updated: May 10, 2022
Other How-Tos : Send Complaint | Cancel Subscription
Learn how to delete your upGrad – Online Learning Courses account, your personal data and also delete the upGrad app if you have it installed on your Iphone, Ipad or Android. If you want to end your relationship with upGrad – Online Learning Courses completely, follow the guide.
Table of Contents:
1. Delete upGrad Account through Email
There are 2 methods to get your data (and account) deleted by upGrad – Online Learning Courses. They are:
Under GDPR – General Data Protection Regulation (for EU Residents): This gives you the right to ask an organization that holds data about you, to delete that data. This is known as the ‘right to erasure’. You can make your request verbally or in writing. We recommend writing via email, to serve as evidence. An organization has one calendar month to respond to your request. Under CCPA – California Consumer Privacy Act: This empowers California residents to request that a business delete the data/personal information it has on you. The business is legally required to delete the consumer’s personal information from its records and direct any service providers to delete the data too. Failure of a business to comply with the CCPA can result in fines of up to $7,500 per violation.
Now we understand what the laws entail, You can delete your account by contacting upGrad – Online Learning Courses via email. Here is how to handle the account data deletion request:
In your email, state the reasons why you want your data/account deleted – Note that under GDPR or CCPA you don’t need to provide a reason for your request Provide all the relevant information regarding your account with upGrad. Mention the Law under which you make your request – GDPR or CCPA Notify upGrad of the penalty for non-compliance – A $7,500 fine under CCPA and 4% of annual turnover under GDPR. Send your email to [email protected] Login to see email.
Alternatively, you can Request your upGrad account data be deleted below.
Send them your request using the format we mentioned above.
Your Name * First Name * Your Email * Next
Already have an account? Login here
2. Deleting upGrad’s App from your Phone
There are many reasons you may want to get rid of upGrad – Online Learning Courses on your phone. It may be to clear storage or because you’ve grown tired of using the app.
Whatever your reason is, here’s how to delete upGrad – Online Learning Courses from an iPhone or Android device:
a. How to Delete upGrad app from your Iphone
If you want to delete upGrad – Online Learning Courses from your iphone, here’s what you should do:
From your home screen, tap the upGrad – Online Learning Courses icon and hold till all apps start shaking. An “X” sign will appear on the top right corner of the app. Click the “X” sign on upGrad – Online Learning Courses. Tap the red delete button and viola!
OR
From your Iphone settings, click on “General”. Now click on “Iphone Storage” and scroll down to see all the apps installed on your phone. Click the upGrad – Online Learning Courses app you want to delete. Select “Delete upGrad – Online Learning Courses” on the next screen and confirm delete.
b. How to delete upGrad from your Android phone
To delete upGrad – Online Learning Courses from your android device, here’s what you should do:
Open Google Play From the hamburger menu icon, go to “My Apps & Games”. From the list of available apps on your device, click on upGrad – Online Learning Courses. Next, tap “Uninstall”.
OR
From your home screen or app drawer, tap and hold the upGrad – Online Learning Courses app you want to delete. Click the part of the screen that shows “Uninstall”.
Alternatively
Privacy Policy
PRIVACY POLICY
1. Introduction
upGrad (together with its subsidiaries, and international affiliates, hereinafter “upGrad ,” “us,” “we,” or “our” or “the Company”) is committed to security and management of personal data, to function effectively and successfully for the benefit of our stakeholders, customers and for the community. In doing so, it is essential that people’s privacy is protected through the lawful and appropriate means for handling the personal data. Therefore, we have implemented this privacy policy (hereinafter referred to as ‘‘policy’’).
2. Aim
This policy aims to protect personal data of the various stakeholders connected to our organization. This policy is aimed at providing individuals notice of the basic principles by which the company processes the personal data of individuals (“Personal Data”) who visits, uses, deals with and/or transacts through the website and includes a guest user and browser (hereinafter ‘you’, ‘user’).
3. Purpose and Scope
The purpose of this policy is to describe how upGrad collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including but not limited to https://www.upgrad.com/ (hereinafter the “website”). This policy is also designed to provide information on how upGrad ensures data security, conducts data transfers and process requests from data subjects.
This policy control applies to all systems, people and processes that constitute the organization’s information systems, including board members, directors, employees and other third parties who have access to Personal Data available within upGrad.
The company is also committed to ensure that its employees conduct themselves in line with this, and other related, policies. Where third parties process data on behalf of upGrad, the Company endeavours to obtain assurances from such third parties that your Personal Data will be safeguarded consistently.
upGrad offers curated and specially designed higher education and industry-relevant certification programs online (“hereinafter individually or collectively referred to as Program”). This Privacy Policy applies to all our services unless specified otherwise.
4. Types of Personal Data collected
The Personal Data that we collect about you depends on the context of your interactions with us, the products, services and features that you use, your location, and the applicable laws.
Personal Data is stored in personnel files or within the electronic records (on servers in India or other countries) of upGrad. The following types of Personal Data may be held by the Company, as appropriate, on relevant individuals:
A. Personal Identification Data
First Name, Last name
Job title & Company
Signature
Photographs
B. Identification Data
Social security or tax identification numbers
Aadhar number and PAN
C. Financial Data
Bank Account information
Salary Information
Payment gateway account details
E-wallet account details
D. Personal Characteristics
Age
Gender
Date of Birth
Marital Status
Nationality
E. Contact Data
Postal address
Email address
Phone number
F. Education and Recruitment Data
Educational qualification(s)
Working goals
Post-qualification experience
G. Electronic Identification Data
Login credentials (If you are a registered user)
Visitors IP Data
Date and time of website visit
Pages visited and navigation on the website
Browser being used
County of accessing website
Language of the browser being used
Words searched for
Pixel tags
H. Inquiries
Personal Data stated in the form – for example: Name, address, phone number, country
Subject of Inquiry
Personal details (Name on the card, billing address)
Payment details (card numbers, card type)
Recordings of calls with students and users showing interest in our Program.
Information about your interactions with customer service and maintenance interactions with us.
I. User Generated Data
Projects and Assignments submitted
Peer feedback and grading
Program performance data
Response to quizzes, standalone quizzes, exams, and surveys
Web Cam Recordings (during assessments related to online courses)
Posts made to public forums through our platform
Any other information necessary to ensure conformity with test/ assessment rules, area of interests
J. Marketing Data
Your preferences in receiving marketing information from us
Your communication preferences
K. Behavioural Data
Data inferred or assumed information relating to your behaviour and interests based on your online activity on our sites
We do not collect any payments information processed by third-party payment gateway providers.
5. Special Categories of Personal Data
Special Category of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade unions memberships, information about your health and genetic and biometric data.
We do not collect or process any special or sensitive Personal Data.
Should we specifically require “special” or “sensitive” Personal Data in connection with one or more of the uses described below, we will request your explicit consent to use the data in accordance with this policy and/or in the ways described at the point where you were asked to disclose the data.
Other legal basis for our processing of special category data may include, as permitted by applicable law, for scientific research, for employment, social security or social protection law, for reasons of substantial public interest, or as necessary for the establishment, exercise or defence of legal claims. If you voluntarily share with us or post/upload any “special” or “sensitive” Personal Data to this website for any other reason, you consent that we may use such data in accordance with applicable law and this policy. You can contact our DPO for more information about our processing of your Personal Data.
6. Sources of data collection
The data collected by the company is derived directly from the data provided by the user or by use of our sites.
Data Collected when You:
Register for various seminars, webinars or any other outreach initiatives made available by us or Educational Partner’s offline activities
Request a quote for the various products and services offered by us
Place a feedback, complete any customer surveys circulated or interact with our customer services online
View our services or visit our website pages on the internet
Browse our website
When you appear for assignments, exams or any other assessments in relation to online course
When you avail scholarships, refunds and referrals
Data Collected from third parties
We receive Personal Data such as access or login details, profile picture or any other text / image in relation to your Personal Data which may be available with such third parties.
We also receive information about your visits to this platform and to other websites using pixel tags.
Third parties from whom we receive your Personal Data include, our service providers, other networks connected to our service, our advertising partners, our marketing and advertising affiliates, our educational partners, scholarship providers, analytics providers, recruiters and such other third-party sources.
7. Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
Furthermore, we may allow third-party advertising companies (such as Facebook, Google, Twitter, Quora and Bing) to place cookies on our website. These cookies enable such companies to track your activity across various sites where they display Ads and record your activities, so they can show Ads that they consider relevant to you as you browse the Internet. These cookies store information about the content you are browsing, together with an identifier linked to your device or IP address.
How do we use cookies?
upGrad uses cookies in a range of ways to improve your experience on our website, including:
To recognize our website user and to enhance user experience when interacting with our website
We moreover use cookies to help us to analyse the use and performance of our website and services
We also use cookies to improve the delivery and value of various services and products offered by us.
What types of cookies do we use?
There are a few different types of cookies, however, our website uses:
Persistent Cookies. We use persistent Cookies to improve your experience of using the Sites. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you use the Sites.
Session Cookies. Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.
Analytical/Performance Cookies. Analytical cookies allow us to recognise and count the number of visitors and see how many visitors move around our website while they are using it. This helps us improve the way our website works, for example, by ensuring the users find what they are looking for.
Functionality Cookies. Functionality Cookies recognise when you return to the website. This enables the company to create greater content for you and remember your likes and dislikes and other preferences.
Targeting Cookies. Targeting Cookies records the visit to our website, the pages navigated to and the links clicked upon. It helps to formulate information relevant to the user’s area of interests.
How to manage cookies?
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Disabling some cookies form the website, may have a negative impact and may result in some non-availability of some features.
If you want to remove previously stored Cookies, you can manually delete the Cookies at any time. However, this will not prevent the Sites from placing further Cookies on your device unless and until you adjust your Internet browser setting as described above.
You can however obtain up-to-date information about blocking and deleting cookies via these links:
https://support.google.com/chrome/answer/95647 (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
https://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari)
These opt-out mechanisms rely on cookies to remember your choices. If you delete your cookies, use another computer or device, or change browsers, you will need to repeat this process. In addition, opting out of interest-based ads will not opt you out of all ads, but rather only those ads that are personalized to your interests.
8. Data Analytics
We use Analytics tools and search information providers to measure how visitors interact with content on our website. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. Additional information on how these services use such technologies can be found on Google’s website, Adobe’s website and Facebook’s website.
If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may opt-out of Facebook Custom Audiences by visiting Facebook’s opt-out page.
9. Aggregated Data
“Aggregated Data” means records that have been stripped of Personal Data and has been manipulated or combined to provide generalised, anonymous information. Your identity and personal information are not available in Aggregated Data. We combine your Personal Data on an anonymous basis with other information to generate Aggregated Data for internal and commercial use and for sharing with affiliates, subsidiaries and business partners for planning and marketing purposes.
10. Data protection principles
Where third parties process data on behalf of upGrad, we endeavour to obtain assurances from such third parties that your Personal Data will be safeguarded consistently. We understand that it will be accountable for the processing, management and regulation, and storage and retention of all Personal Data held in the form of manual records and on computers.
All Personal Data obtained and held by the Company will:
be processed fairly, lawfully and in a transparent manner
be collected for specific, explicit, and legitimate purposes
be adequate, relevant and limited to what is necessary for the purposes of processing
be kept accurate and up to date. Every reasonable effort will be made to ensure that inaccurate data is rectified or erased without delay
not be kept for longer than is necessary for its given purpose
be processed in a manner that ensures appropriate security of Personal Data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
comply with the relevant laws and procedures for international transferring of Personal Data applicable to us.
11. Legal basis for processing your Personal Data
Certain jurisdictions require that we have a lawful basis to justify our processing of your Personal Data.
Where applicable, the lawful basis that upGrad relies upon to justify a particular processing activity may differ from the lawful basis used to justify a different processing activity.
upGrad relies on the following lawful basis to process Personal Data, as permitted under applicable law:
Processing necessary for the negotiation, execution, or performance of contracts
Processing to comply with legal and regulatory obligations
Processing in furtherance of our legitimate interests, including our interests to conduct legitimate business activities (such as improving our products and services, to communicate with you, to secure our systems, among other legitimate interests)
Processing necessary to protect vital interest of a user or any other natural person
Processing necessary for public interest
Processing based on your consent
12. Consent
We may obtain your consent to collect and use certain types of Personal Data when we are required to do so by law.
Once consent is obtained from the individual to use his or her information for those purposes, upGrad has the individual’s implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.
Consent may also be implied where a user is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products, and the client, customer, member does not opt-out.
Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), individuals can withhold or withdraw their consent for upGrad to use their personal information in certain ways.
Further, by using this website/ acknowledging this privacy policy / by voluntarily providing us with your Personal Data, you consent to collection, storage, and processing of your Personal Data in accordance with this privacy policy and our Terms of Service.
If you refuse or withdraw your consent, or if you choose not to provide us with any required Personal Data, we may not be able to provide you the services that can be offered on our Platform.
13. Purpose of collecting Personal Data
We collect your Personal Data for the following purposes
To fulfil or meet the reason you provided the information;
We use your information for managing and processing purposes, including, but not limited to, tracking attendance, progress and completion of a Program. As part of our management and processing of the Program, we will use certain Personal Data to administer exams, projects, and other assessments for the Program. For example, as part of an exam, upGrad may use certain information collected from you in order to verify your identity or to monitor your performance during the exam to confirm that you are abiding by the applicable testing rules or requirements;
To send you updates about the Programs, other upGrad events, platform maintenance or new services provided by upGrad, among other things, through itself or through third parties, via WhatsApp, email, SMS, phone call or any other medium;
Provide Chat Room services;
To enhance the quality of our content and product offerings;
Compliance with security and other mandatory policies and building access;
Providing information to relevant external authorities for tax, social security and other purposes as legally required;
Conducting surveys to assess your satisfaction, including but not limited to its processes or policies;
Setting up and maintaining accounts and subscriptions with third parties that provide information and research services or communication services;
Making decisions about your continued engagement, employment or membership;
Dealing with legal or regulatory disputes or investigations involving you, our work, or other partners, employees, workers and contractors, including accidents at work, potential and actual negligence claims and professional discipline matters;
To monitor use of our information and communication systems to ensure compliance with our IT and document management policies;
To ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution;
Business management and planning, including accounting, auditing and insuring;
Planning or reviewing options in relation to the operation or management;
Keeping registers required by law or regulation;
Communicating with you, for example to respond to inquiries;
Enhancing the safety and security of the services and preventing fraud, or protecting our or our customers’, or your rights or property;
Enforcing applicable terms and conditions and other applicable policies;
14. Advertising and Marketing
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or if you provided us with your details and expressly consented to receiving that marketing.
We may use your Personal Identification, Identity, Contact, Electronic and User generated Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
We also enter into agreements with third parties to serve Ads on our behalf across the internet, social networking sites and blogs. These third parties may collect Personal Data about your visits to our platform and your interactions with our products and use this information to target advertisements for goods and services.
Where electronic direct marketing communications are being sent, you have the option to opt-out in each communication sent, and this choice will be recognised and adhered to by us.
15. Disclosure of Personal Data
upGrad is a global company and may share the personal information collected or provide such access to other companies within the upGrad group.
Examples of third parties with whom upGrad may share Personal Data includes:
With government bodies, including tax and social security authorities, to comply with applicable laws (including employment and tax laws), to obtain licenses or approvals, and upon request during an audit or assessment;
With government bodies, including tax and social security authorities, to comply with applicable laws (including employment and tax laws), to obtain licenses or approvals, and upon request during an audit or assessment; With suppliers, subcontractors and service providers, to maintain an efficient and commercially viable business, including technology, telecom, internet providers;
With professional advisers, consultants, and employment and recruitment agencies, to conduct background verification and reference checks, administer benefits and payroll, deal with disciplinary and grievance issues and maintain emergency contact details;
With our legal advisors and external auditors for legal advice and to conduct business audits;
With service providers for business continuity management and contingency planning in the event of business disruptions.
With certain companies in order to establish a membership to participate in digital wallets, payment services or rewards programme
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
In addition to the examples cited above, upGrad also shares your Personal Data with:
Recipients Category(ies) of Personal Data we share Why we share it Location(s) Educational Partners University or company offering the course
External graders
Mentors Personal Identification Data
Personal Characteristics Data
Contact Data
User generated data Evaluate and assess your progress and performance in the Program
report on your progress in the Program
enable them to issue a certificate to you on completion of the Program Global Employers; Sponsors and Scholarship Providers Personal Identification Data
Personal Characteristics Data
Contact Data
User generated data If you are taking a Program that is sponsored or paid for by your employer or a sponsor, or if you have availed a scholarship from a third-party scholarship provider, we may share your Personal Data and grades, evaluations or progress in the Program with your employer/sponsor/scholarship provider. This information may be shared at any time during the Program or afterwards. Global Service Providers Personal Identification Data
Personal Characteristics Data
Contact Data
User generated data
Financial Data
Electronic Identification Data
Data generated from inquires
Marketing Data We provide access to or share your information with operations and maintenance contractors and other third parties who perform services on our behalf strictly on confidential terms. They provide a variety of services to us, including billing, sales, marketing, test proctoring, couriers, mentoring, recruitment consulting, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, credit facilities, payment processing and legal services Global Third Parties Personal Identification Data
Personal Characteristics Data
Contact Data
User generated data
Financial Data
Electronic Identification Data
Data generated from inquires
Marketing Data
Education and Recruitment Data
Behavioural Data we share certain Personal Data and materials with third parties including, but not limited to, service providers such as Facebook or WhatsApp in order to provide you services that you have requested or services that upGrad provides in conjunction with the Programs
to arrange and provide networking activities to previous, current or potential students of upGrad
may share information that can be used to directly contact you with third-party business partners, such as companies that may be offering products or services or other opportunities that may be of interest to you.
To third party business partners Global Recruitment Service providers Recruitment agency
Potential employers Personal Identification Data
Personal Characteristics Data
Contact Data
User generated data
Education and Recruitment Data If you opt for any of our recruitment services or if you participate in any of our recruitment activities, we will be sharing your information with recruiters and potential employers. Global Associate and Business Transfers Personal Identification Data
Personal Characteristics Data
Contact Data
User generated data We share your Personal Data with our associates for business purposes. upGrad may disclose and/or transfer your Personal Data to an acquirer, assignee or other successor entity in connection with a sale, merger, or reorganisation of all or substantially all of the equity, business or assets of upGrad to which your Personal Data relates Global
16. Data subject rights
Some jurisdictions have provided individuals with certain rights in relation to the processing of their Personal Data. This is the case where you or the any of our subsidiaries or affiliates with which you interact is located in the European Union, though these rights may be available in other jurisdictions as well. These rights are not available to everyone, and they do not necessarily apply in all contexts. Depending on applicable law, you may have the right to:
Request access to your Personal Data.
Request correction of your Personal Data (should your Personal Data be inaccurate, incomplete, or obsolete).
Request deletion of your Personal Data
Withdraw your consent to processing (where we processed Personal Data on the basis of your consent). Please note that withdrawing your consent applies only to future processing activities.
Object to the processing of your Personal Data.
Request restrictions on the processing of your Personal Data.
Request the transfer of your Personal Data to you or a third party.
Opt-out of certain transfers to third parties.
To exercise a right that you believe you may be entitled to under applicable law, please write to us at [email protected].
We may need to verify your identity before we fulfil your request.
Please note that certain conditions in relation to processing of your rights, will vary as many countries have varying data privacy rights. Our response and further processing of request to exercise these rights will depend upon the law applicable in relation to the rights exercised by you. We may refuse requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, may compromise and ongoing investigation, or are impractical. It is our policy to never discriminate against you for exercising any of these rights.
You may have the right to complain to a data protection authority about our processing of your Personal Data. For more information, please contact your local data protection authority.
17. Our Policy on Children’s Data
Children’s data privacy is important to us. Our Sites are not intended for children Age to constitute a user as children is different for different jurisdictions. The age (for valid consent) of children varies across jurisdictions. For example, under GDPR child is a person aged 16 years or below, and in United Kingdom, children is someone who is aged 13 , in case of Singapore and Qatar the valid age for providing consent is 18 years.
As a general policy, our company does not engage in the collection, processing, storage, use, dissemination, and transfer of Personal Data of children.
In case such a collection becomes necessary for the performance of our contractual obligations, or when required under the concerned law, we shall notify you in a time-bound and appropriate manner, informing the purposes and reasons for such collection and seek your explicit consent, and where applicable, parental authorization, prior to the processing of such data.
We will take appropriate steps to delete any Personal Data of children’s that has been collected on our website without verified parental consent upon learning of the existence of such Personal Data, subject to conditions stipulated in the laws of applicable jurisdiction.
18. Data Security
upGrad will ensure that appropriate technical and organizational measures are in place, supported by privacy impact and risk assessments, to ensure a high level of security for Personal Data, and secure environment for information held both manually and electronically.
upGrad implements appropriate security measures designed to prevent unlawful or unauthorized processing of personal information and accidental loss of or damage to personal information. upGrad maintains written security management policies and procedures designed to prevent, detect, contain, and correct violations of measures taken to protect the confidentiality, integrity, availability, or security of your Personal Information. These policies and procedures assign specific data security responsibilities and accountabilities to specific individuals, include a risk management program that includes periodic risk assessment and provide an adequate framework of controls that safeguard your personal information.
In addition, as part of its organizational security measures, employees at upGrad must:
ensure that all files or written information of a confidential nature are stored in a secure manner and are only accessed by people who have a need and a right to access them
ensure that all files or written information of a confidential nature are not left where they can be read by unauthorised people
check regularly on the accuracy of data being entered into computers
always use the passwords provided to access the computer system cautiously and such access should not be circulated, unless absolutely necessary
use computer screen blanking to ensure that Personal Data is not left on screen when not in use.
Personal Data should not be kept or transported on laptops, USB sticks, or similar devices, unless authorised by [insert details]. Where Personal Data is recorded on any such device it should be protected by:
ensuring that data is recorded on such devices only where absolutely necessary
using an encrypted system — a folder should be created to store the files that need extra protection and all files created or moved to this folder should be automatically encrypted
ensuring that laptops or USB drives are not left lying around where they can be stolen.
Failure to follow the Company’s rules on data security may be dealt with via the Company’s disciplinary procedure. Appropriate sanctions include dismissal with or without notice dependent on the severity of the failure.
We also take steps to ensure that our service providers, contractors and other third parties maintain similar level of data protection measures when processing your Personal Data. While we strive to secure your Personal Data, please note that 100% security of Personal Data cannot be guaranteed and that upGrad shall not be liable for any misuse or loss of Personal Data carried out by third party cloud service provider.
19. International data transfers
Our website is primarily operated and managed on servers located and operated within India. However, owing to the global nature of upGrad, your Personal Data may also be stored in third party data servers located in other countries where upGrad provides its products and services.
upGrad engages sub-contractors, service providers and other third parties for facilitating our products, service offerings and to offer support services to you, and your Personal Data may be transferred to servers of such sub-contractors, service providers and other third parties. Depending upon the location of our service providers, your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Further, your Personal Data may be transferred may be shared, disclosed, and transferred between various upGrad group companies where such transfers are required for legitimate business reasons.
Where required under applicable law we will seek your express consent for such transfers. In all other cases, by consenting to this policy, you also provide consent to upGrad to transfer your Personal Data to upGrad affiliated companies, service providers or any third-party entity in locations around the world. We take steps to ensure that a degree of data protection which is similar to this policy is afforded to such Personal Data transferred.
Where upGrad transfers your personal information internationally, we will comply with applicable legal requirements and where required we will enter into a data transfer agreement with the recipient of the personal information, which in the case of European Personal Data may include the Standard Contractual Clauses. In other cases, and where applicable, we shall enter into separate Data Processing Agreements with the third parties / service providers / contractors and such other recipients of Personal Data. Further as the Company takes steps to ensure that transfers of Personal Data to any public authority cannot be massive, disproportionate, and indiscriminate in a manner that would go beyond what is necessary in a democratic society. In the event of conflicts between these and public authority requirements, the company will find a practical solution that fulfils the purpose of this Policy.
We are committed to take all steps reasonably necessary to ensure that your data is treated securely and in accordance with our data privacy and security standards.
20. Records management
Records management refers to a set of activities required for systematically controlling the creation, distribution, use, maintenance, and disposition of recorded information maintained as evidence of business activities and transactions. It is impossible to be compliant with information law without robust records management policies and practises. Good records management practices ensure not only record quality, but that Personal Data is only kept for as long as necessary for its original purpose and help support data minimization.
21. Organization and Responsibilities
upGrad will maintain records of data processing as required by the laws.
The ‘Data Protection Officer’ (DPO) has the specific responsibility of overseeing data protection and ensuring that we comply with the data protection principles and relevant legislation. The DPO will ensure that the Data Processing Register is kept up to date and demonstrates how the data protection principles are adhered to by our activities. Individual members of staff have a duty to contribute to ensure that the measures outlined in the Register are accurately reflected in our practice.
Our compliance with relevant policies and regulatory requirements in respect of data protection as part of our Data Management Strategy will be periodically monitored internally by a designated governance group. All employees, volunteers, consultants, partners, or other parties who will be handling Personal Data on behalf of upGrad will be appropriately trained and supervised where necessary.
The collection, storage, use and sharing of Personal Data will be regularly reviewed by the Data Protection Officer, the Governance Group, and any relevant business area. We will adhere to relevant codes of conduct where they have been identified and discussed as appropriate.
Where there is likely to be a high risk to individuals rights and freedoms due to a processing activity, we will first undertake a Data Protection Impact Assessment (DPIA) and consult with the relevant supervisory authority prior to processing, if necessary.
22. Conflicts of Law
This Policy is intended to comply with the laws and regulations in the place of establishment and of the countries in which company operates. In the event of any conflict between this Policy and applicable laws and regulations, the latter shall prevail.
23. Retention of Personal Data
We retain your Personal Data, not longer than necessary for the purposes for which it was collected. The length of time to retain Personal Data depends on the purposes for which we collect and use it and/or as may be required to comply with applicable laws, to establish, exercise, or defend our legal rights.
The users can exercise their rights enumerated herein. Also, if in case required to extend the period of retention of such data, we shall obtain your consent for the same. Further, we may also dispose the data prior to completion of the period of retention, if the purpose for which it was collected is exhausted.
24. Procedures
The Company has taken the following steps to protect the Personal Data of relevant stakeholders, which it holds or to which it has access:
it appoints or employs employees with specific responsibilities for: o the processing and controlling of data
– the comprehensive reviewing and auditing of its data protection systems and procedures
– overviewing the effectiveness and integrity of all the data that must be protected.
– There are clear lines of responsibility and accountability for these different roles.
it provides its employees with information and training to make them aware of the importance of protecting Personal Data, to teach them how to do this, and to understand how to treat information confidentially
it can account for all Personal Data it holds, where it comes from, who it is shared with and also who it might be shared with
it carries out risk assessments as part of its reviewing activities to identify any vulnerabilities in its Personal Data handling and processing, and to take measures to reduce the risks of mishandling and potential breaches of data security. The procedure includes an assessment of the impact of both use and potential misuse of Personal Data in and by the Company
it recognises the importance of seeking individuals’ consent for obtaining, recording, using, sharing, storing and retaining their Personal Data, and regularly reviews its procedures for doing so, including the audit trails that are needed and are followed for all consent decisions. The Company understands that consent must be freely given, specific, informed and unambiguous. The Company will seek consent on a specific and individual basis where appropriate. Full information will be given regarding the activities about which consent is sought. Relevant individuals have the absolute and unimpeded right to withdraw that consent at any time
it has the appropriate mechanisms for detecting, reporting and investigating suspected or actual Personal Data breaches, including security breaches. It is aware of its duty to report significant breaches that cause significant harm to the affected individuals to the relevant supervisory authority, and is aware of the possible consequences
it is aware of the implications international transfer of Personal Data internationally.
25. Breach notification
Where a data breach is likely to result in a risk to the rights and freedoms of individuals, it will be reported to the relevant supervisory authority within 72 hours of the Company becoming aware of it and may be reported in more than one instalment. Individuals will be informed directly in the event that the breach is likely to result in a high risk to the rights and freedoms of that individual. If the breach is sufficient to warrant notification to the public, the Company will do so without undue delay.
26. External Links on our website
For your convenience we may provide links to sites operated by organizations other than upGrad (“Third Party Sites”) that we believe may be of interest to you. We do not disclose your Personal Data to these Third-Party Sites unless we have a lawful basis on which to do so. We do not endorse and are not responsible for the privacy practices of these Third-Party Sites. If you choose to click on a link to one of these Third-Party Sites, you should review the privacy policy posted on the other websites to understand how that Third-Party website collects and uses your Personal Data.
27. Information for California Residents
In particular, depending upon your relationship with upGrad we may have collected the following categories of Personal Data within the last twelve (12) months:
Category Examples Identifiers. A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. Protected classification characteristics under California or federal law. Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Biometric information. Genetic, physiological, behavioural, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. Geolocation data. Physical location or movements. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information Professional or employment-related information. Current or past job history or performance evaluations. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Inferences drawn from other Personal Information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes. Sensitive personal Information Consumers Social Security, driver’s license, identification card, passport number, a consumer’s account log‐in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, genetic data, contents of consumer’s mail, email or text messages, consumers racial or ethnic origin, religious or philosophical beliefs, or union membership and their genetic data
For more information on types of Personal Data we collect, including the sources we receive information from, review section Types of Personal Data collected. We collect and use these categories of personal information for the business purposes described in section Purpose of Collecting data, including to provide and manage our platforms.
upGrad does not engage in selling of Personal Data (as defined under CCPA). In case of advertising technology activities used, such as those disclosed in the Advertising and Marketing & Data Analytics section, we will comply with applicable law as to such activity. If you are a California consumer and wish to opt-out of the sale of your Personal Data, See the “Do Not Sell My Personal Information” page on our Site homepage to exercise your right and know more on how to opt-out of the sale of Personal Information.
You may also submit a request to us at [email protected].
We use and partner with different types of entities to assist with our daily operations and manage our platforms. Please review the section Disclosure of your Personal Data for more detail about the parties we have shared your Personal Data with.
We will not discriminate against you for exercising any of your CCPA rights. We may choose in the future to offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Data’s value and contain written terms that describe the Program’s material aspects.
28. Use of this website and our Terms of Service
This website is the property of the upGrad. Our Terms of Use and this Privacy Policy collectively govern the use of the Platform and the Programs offered by upGrad. This Privacy Policy shall form a part of the Terms by way of reference. By using this website and the information offered herein, you indicate your acceptance of these Terms of Use.
29. Updates to this policy
We may update our Privacy Policy from time to time. We will take reasonable steps to inform all upGrad entities, Customers, Business Partners, and other data subjects affected by the revisions by posting the new Privacy Policy on this page and/or via email.
30. Data Controller/ Company Details
The “Data Controller” (i.e., upGrad) means the entity that will make the decisions about how your data is used and that is responsible for deciding how it holds personal information about you.
Since upGrad is made up of different legal entities, the entity who will be the controller for your data is dependent on the situation where your Personal Data is collected.
31. Data Protection Officer
The company, in accordance with the applicable laws, and all applicable rules made thereunder, has appointed a Data Protection Officer; who can be reached at the details below:
Name: Mr. Binoy Cherian
Email Address: [email protected]
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