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Can delivery drivers go into apartment buildings?
Implement a contactless building entry solution
Secure apartment building food delivery starts with getting delivery drivers through the front door. And in light of COVID, the best way to safely grant property access to couriers is by enabling contactless entry.
Does Shipt deliver to apartment doors?
Shipt is a Target-owned Instacart rival that employs gig workers. The service will allow Spring Apartments residents to shop online, schedule a delivery time and pay for their order within the app. A Shipt shopper will then deliver groceries to their door in as little as one hour.
Are DoorDash drivers supposed to come to door?
DoorDash takes the health and safety of all members of our community very seriously. Customers and Dashers have the ability to request no-contact deliveries in order to ensure the safety of the community.
how to get food delivered to an apartment
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How Apartment Buildings Can Safely Manage Food Delivery in 2022
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How Apartment Buildings Can Safely Manage Food Delivery in 2022
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DoorDash Driver: Never Struggle with Apartments Again! – YouTube
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DoorDash Dasher Support
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Your Anonymous Workplace Community – Blind
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Food Delivery and What It Means for Landlords | Swiftlane
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- Table of Contents:
Food Delivery Rates During COVID-19
3 Security Issues With Food Delivery in Apartment Buildings
5 Ways to Securely Manage Food Delivery
Guide to Apartment Intercom Systems
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ButterflyMX Reviews Complete Overview Cost and Alternatives
11 Reasons to Upgrade Your Apartment Intercom System
How Modern Access Control Is Changing the Tenant Experience
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Tips for Food Delivery and Meal Delivery to Your Apartment | Heers Management
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How Apartment Buildings Can Safely Manage Food Delivery in 2022
Since the start of the COVID-19 pandemic in 2020, food delivery has skyrocketed. And whether your residents are ordering groceries from a delivery service or ordering delivery from a restaurant, they’ll need a way to facilitate those deliveries.
For residential communities, deliveries can be overwhelming. There are now more food deliveries — and delivery persons — entering your community than ever before. With that in mind, how do apartment buildings set up a food delivery process that is safe, sustainable, and that enhances the resident experience?
We’ve put together this list of tips to help property staff safely manage food delivery. While every community is different, these tips will provide a foundation to create a well-oiled (and safe) apartment building food delivery process.
Secure apartment building food delivery starts with getting delivery drivers through the front door. And in light of COVID, the best way to safely grant property access to couriers is by enabling contactless entry.
To create a contactless entry experience at your apartment building, you’ll need a smart video intercom like ButterflyMX. ButterflyMX enables residents and property staff to open the door for food delivery couriers with just a smartphone. From the intercom, food delivery drivers can call residents for quick building access without any person-to-person contact.
2. Designate a contactless food drop-off zone
Lobbies become a hectic and crowded area during peak food delivery hours, which is exactly what properties want to avoid.
To prevent a crowd from forming, create a clear and obvious food drop-off area in your lobby. You can work with your building staff to make this blend in with your lobby’s decor. Collaborate with your staff member who creates building signage to design and print branded signage to quickly capture delivery drivers’ attention.
A drop-off zone will cut down on the number of delivery persons waiting in the lobby to hand off orders. It will also show your residents that the property staff is constantly thinking about and improving their community.
3. Communicate the new delivery process with residents
Make sure your residents are aware of changes to your building’s delivery process. You will need to notify residents of the change through email, property portals, digital displays, and other on-site signage. Be sure to give your residents clear instructions on how to use the access control system and the delivery drop-off zone. Your residents will surely complain if they’re not informed of the new delivery process.
Use this as an opportunity to ask residents for feedback on the current system. You can provide an email or building contact where they can submit any comments, questions, or concerns regarding deliveries. Be sure to let them know that these changes are temporary and for the greater good of the entire community.
4. Ask residents to add a note for delivery drivers with instructions
While you can communicate these changes with your residents, you can’t communicate directly with inbound delivery drivers.
When communicating the new rules and changes to residents, be sure to ask them to add a delivery note with clear instructions for their driver. This will help cut down on confusion from delivery drivers, and the overall need for drivers to approach and chat with lobby staff — helping to ensure the entire building staff remains safe.
Pro tip: If you choose ButterflyMX as your property access solution, your residents can create and send single-use Delivery Passes to food couriers for secure access.
Watch how ButterflyMX Delivery Passes work:
5. Use food amenity services to partner with local restaurants
Most food deliveries are dominated by the major delivery companies like DoorDash, UberEats, Grubhub, and Postmates. However, with this comes a large, disorganized network of delivery drivers.
Go above and beyond to serve your residents by partnering with local restaurants that have their own online ordering system. This not only creates a sense of security for residents, but also helps local restaurants boost orders, stay in business, and build a stronger community bond.
Property managers can also leverage food amenity companies such as 2ndKitchen to manage these restaurant relationships. With 2ndKitchen, properties partner with nearby restaurants to create a room service menu unique to their community — with unlimited free delivery for residents. It also automates resident events with a program that brings food trucks, restaurant pop-ups, private chefs, and holiday dinners to communities. These events are delivered in bulk to communities or cooked on-site, cutting down on the number of delivery drivers entering your community.
It’s about enhancing your community
At the end of the day, implementing apartment food delivery solutions will keep your community safe while facilitating a service that’s important to your residents. Use the tips covered above to formulate a process that works best for your community, and continue to go above and beyond to create an unbeatable resident experience.
Author: Levi Olmstead.
Levi is the director of marketing at 2ndKitchen, an all-in-one food amenity for multifamily communities.
How Apartment Buildings Can Safely Manage Food Delivery in 2022
Since the start of the COVID-19 pandemic in 2020, food delivery has skyrocketed. And whether your residents are ordering groceries from a delivery service or ordering delivery from a restaurant, they’ll need a way to facilitate those deliveries.
For residential communities, deliveries can be overwhelming. There are now more food deliveries — and delivery persons — entering your community than ever before. With that in mind, how do apartment buildings set up a food delivery process that is safe, sustainable, and that enhances the resident experience?
We’ve put together this list of tips to help property staff safely manage food delivery. While every community is different, these tips will provide a foundation to create a well-oiled (and safe) apartment building food delivery process.
Secure apartment building food delivery starts with getting delivery drivers through the front door. And in light of COVID, the best way to safely grant property access to couriers is by enabling contactless entry.
To create a contactless entry experience at your apartment building, you’ll need a smart video intercom like ButterflyMX. ButterflyMX enables residents and property staff to open the door for food delivery couriers with just a smartphone. From the intercom, food delivery drivers can call residents for quick building access without any person-to-person contact.
2. Designate a contactless food drop-off zone
Lobbies become a hectic and crowded area during peak food delivery hours, which is exactly what properties want to avoid.
To prevent a crowd from forming, create a clear and obvious food drop-off area in your lobby. You can work with your building staff to make this blend in with your lobby’s decor. Collaborate with your staff member who creates building signage to design and print branded signage to quickly capture delivery drivers’ attention.
A drop-off zone will cut down on the number of delivery persons waiting in the lobby to hand off orders. It will also show your residents that the property staff is constantly thinking about and improving their community.
3. Communicate the new delivery process with residents
Make sure your residents are aware of changes to your building’s delivery process. You will need to notify residents of the change through email, property portals, digital displays, and other on-site signage. Be sure to give your residents clear instructions on how to use the access control system and the delivery drop-off zone. Your residents will surely complain if they’re not informed of the new delivery process.
Use this as an opportunity to ask residents for feedback on the current system. You can provide an email or building contact where they can submit any comments, questions, or concerns regarding deliveries. Be sure to let them know that these changes are temporary and for the greater good of the entire community.
4. Ask residents to add a note for delivery drivers with instructions
While you can communicate these changes with your residents, you can’t communicate directly with inbound delivery drivers.
When communicating the new rules and changes to residents, be sure to ask them to add a delivery note with clear instructions for their driver. This will help cut down on confusion from delivery drivers, and the overall need for drivers to approach and chat with lobby staff — helping to ensure the entire building staff remains safe.
Pro tip: If you choose ButterflyMX as your property access solution, your residents can create and send single-use Delivery Passes to food couriers for secure access.
Watch how ButterflyMX Delivery Passes work:
5. Use food amenity services to partner with local restaurants
Most food deliveries are dominated by the major delivery companies like DoorDash, UberEats, Grubhub, and Postmates. However, with this comes a large, disorganized network of delivery drivers.
Go above and beyond to serve your residents by partnering with local restaurants that have their own online ordering system. This not only creates a sense of security for residents, but also helps local restaurants boost orders, stay in business, and build a stronger community bond.
Property managers can also leverage food amenity companies such as 2ndKitchen to manage these restaurant relationships. With 2ndKitchen, properties partner with nearby restaurants to create a room service menu unique to their community — with unlimited free delivery for residents. It also automates resident events with a program that brings food trucks, restaurant pop-ups, private chefs, and holiday dinners to communities. These events are delivered in bulk to communities or cooked on-site, cutting down on the number of delivery drivers entering your community.
It’s about enhancing your community
At the end of the day, implementing apartment food delivery solutions will keep your community safe while facilitating a service that’s important to your residents. Use the tips covered above to formulate a process that works best for your community, and continue to go above and beyond to create an unbeatable resident experience.
Author: Levi Olmstead.
Levi is the director of marketing at 2ndKitchen, an all-in-one food amenity for multifamily communities.
Food Delivery and What It Means for Landlords
It’s no secret that food deliveries would have seen a major increase in 2020. We took a look at how food deliveries were handled in apartment buildings this past year, identified security issues with the influx of orders, and came up with recommendations for a better management system that will not compromise safety.
Food Delivery Rates During COVID-19
As restaurants were forced to shut down indoor dining, and people feared going out in public, food delivery became a huge commodity during the height of the pandemic. Food delivery app downloads spiked, as did revenue for those companies.
DoorDash, a popular food delivery app, controls 45% of the food delivery market in the US. In April 2020, DoorDash was the most downloaded food delivery app with more than 4.1 million installs within the month alone. This single month of downloads accounted for approximately a quarter of total DoorDash users in 2020. This increase from April also reflected a 72.4% increase from April 2019.
Source: https://sensortower.com/blog/top-food-delivery-apps-united-states-april-2020-by-downloads
Similarly, GrubHub, another popular food delivery app, increased their fourth quarter revenue by almost 50% from 2019. Their Q4 revenue only saw a 19% increase from 2018 .
Needless to say, food delivery played a big role in 2020.
3 Security Issues With Food Delivery in Apartment Buildings
With the clear growth of food delivery throughout the pandemic, there are also several security issues to consider for apartment buildings specifically.
1. Bottleneck of Delivery People
Apartment buildings deliveries are different from single-family home deliveries. Delivery people need to be able to make it into the building to complete their delivery. So, during peak delivery times such as lunch or dinner, delivery people find themselves bottlenecked outside the front door of the apartment building. There are two safety concerns when this happens.
The first safety concern is COVID-19. As we know, it’s not safe to have a group of individuals gathered within close proximity of one another, which is what happens when delivery people are bottlenecked at the front entrance of a building. Further, even after a group of delivery people are granted access, either by a tenant or building staff, they are still clumped together at the elevator or in the lobby.
The second concern is perception. Many people standing at the entrance of a building and all being let in together without any additional verification upon entrance to the building does not align well with physical security best practices. This poses a security risk for unauthorized visitors who are able to see a clear vulnerability in building security.
2. Risks of Tailgating
The perceived security risk from bottlenecked drivers being given authorization in mass translates to the risk of tailgating. Food delivery personnel risk an unauthorized person tailgating them into the building. This does not just apply to mass building entry from bottlenecked deliveries. Tailgating is always a security risk for any number of delivery people gaining access to a building. This is true for package deliveries and other building visitors, as well. In fact, for some apartment buildings, food delivery workers are encouraged to tailgate other residents to gain access to the building in order to make their delivery.
3. Delivery People as Targets for Theft
Delivering pizza is one of the most dangerous jobs in America. Particularly when food deliveries are made at night, there is significant risk of theft when the delivery person is not immediately allowed access to the building. Food delivery workers also increase their chances of becoming targets for crime when they are not familiar with their surroundings and could be caught off guard. For example, if they are seen looking for the correct entrance or wandering to find alternate means of entrance to the building.
5 Ways to Securely Manage Food Delivery
As food delivery becomes more common and continues to be a necessity through the pandemic, apartment buildings can implement better precautions to protect their residents and those visiting their building.
1. Upgrading to a Video Intercom System
Most, if not all, modern apartment buildings have an intercom or apartment buzzer system to notify residents when they have a visitor. Unfortunately, these systems can still cause security issues if they do not incorporate any type of visual verification or they are not intuitive enough for a delivery person to use. Installing a simple video intercom system is one answer to better food delivery management if property managers or owners are looking for a permanent, efficient solution.
Previously, installing an intercom system was a major building project. It required in-unit installation for all residents and wiring throughout the building, which is time-consuming, expensive, inconvenient, and leaves security gaps. Now, however, installing a wireless intercom system has become the popular solution for apartment buildings. Wireless intercoms, which now offer advanced video capability, have fast, simple installation for apartments to quickly deploy a secure video intercom system.
Guide to Apartment Intercom Systems Whether you’re upgrading an old apartment intercom or a first time buyer, this guide will help you assess and identify your building’s needs to find the best solution for your building. Read More
2. Use PIN Codes for Delivery Instruction
Delivery apps or online delivery orders usually have a field for special delivery instructions. If the apartment building has a modern intercom system, the tenant can generate a one-time or single-use PIN code to input in the instruction section to give the delivery drive quick, frictionless access to the buildings upon arrival.
3. Designate a Drop-Off Zone for Food Deliveries
If apartment buildings do not want to upgrade to a video intercom system nor do they have property technology installed that generates visitor PIN codes, property managers can always designate a drop off zone for food delivery workers within the apartment buildings. This, of course, would require that the apartment building allow visitor access to a lobby or common area that anyone could access at any time, which poses its own security risks.
4. Curbside Pickup
Similar to designating a drop off zone for food deliveries, property managers can coordinate a curbside pickup system. This would require more cooperation and responsibility on the tenant’s end, but it is a quick and secure solution to food delivery management that has the delivery person’s safety in mind.
5. Offer a Food Amenity Service
Apartment and multifamily building amenities are how property managers are setting themselves apart in order to stay competitive in the rental market. While fitness, wellness, and outdoor amenities are commonly thought of as the most “in-demand,” tenants are becoming more and more interested in having food amenities on site. By partnering with local restaurants through services like 2ndKitchen, property managers create a safe alternative to food delivery while also providing more value to their tenants.
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