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Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding. Don’t flood the chat with messages as it may hold up the moderator.Risks for buyers on Paxful
Scammers can then use the gift card right away, and if you cancel the trade, the cryptocurrency will be released from escrow back to the scammers as well. Essentially, these users get the gift cards for free, and you lose your cryptocurrency.An easy way you can protect yourself is to enable 2FA on your account—it’s the best way to verify all your logins, transactions, send-outs, and withdrawals. It’s also your first line of defense against anyone who isn’t you.
- Proof of payment (transaction receipt, a screenshot of payment, video proof)
- Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
- Operation screenshots or video recording.
Contents
How long does a dispute last on Paxful?
Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding. Don’t flood the chat with messages as it may hold up the moderator.
Can you get scammed with Paxful?
Risks for buyers on Paxful
Scammers can then use the gift card right away, and if you cancel the trade, the cryptocurrency will be released from escrow back to the scammers as well. Essentially, these users get the gift cards for free, and you lose your cryptocurrency.
How do I not get scammed on Paxful?
An easy way you can protect yourself is to enable 2FA on your account—it’s the best way to verify all your logins, transactions, send-outs, and withdrawals. It’s also your first line of defense against anyone who isn’t you.
How do I get unbanned from Paxful?
Warning: The quickest way to appeal a restriction of your account is by using our Contact Us form and choosing the following request type: Accessing and using my account > My account is banned, frozen, suspended, or on-hold.
Who is the owner of Paxful?
Born in Egypt and raised in New York City, Paxful CEO Ray Youssef has never forgotten his African roots.
How do I contact moderator on Paxful?
Paxful on Twitter: “@Musaonyemi13 For support queries, please contact [email protected] or use the instant online chat at https://t.co/pKFUmPSARr #PaxfulCares” / Twitter.
What is Paxful limit?
Higher than $50,000. Unlimited. Unlimited. Users from countries on this list require levels 1 and 2 to sell crypto, convert crypto, and withdraw any funds from their Paxful Wallet. For Lightning transactions, there is an additional limit of $750 per transaction and $10,000 per month.
Is Paxful Bitcoin legit?
Yes, Paxful is legit! The funds on the platform are safely and securely protected from fraudulent transactions and scammers. The Escrow service does everything in its power to keep scammers away from the wallets. However, buyers should always trade within the platform.
Is Paxful legal in the US?
Unfortunately, due to regulatory restrictions, Paxful is currently prohibited from servicing customers in the states of New York, Washington, and West Virginia. As a result, accounts in these states will be banned and you will not be able to log in to your Paxful account when in these states.
How do you get your Paxful trusted?
…
Challenge accepted
- An ID and address verified Paxful account.
- At least 250 successful trades in the last 90 days.
- A good behavior score*
- An account that is not in a banned, frozen, or suspended state.
Can I have two Paxful account?
Additionally, you’ll have the option of managing two accounts: the corporate account and an additional personal account.
How long does it take Paxful to unfreeze account?
IF it’s the first possibility, it could take anywhere from 1 week, to a year.
Can I withdraw from Paxful without verification?
Users may not be able to withdraw funds or use their wallet without verifying their ID.
Is Paxful a good wallet?
A Bitcoin wallet you can trust. Over 3 million people have used the Paxful wallet to send and receive over 40,000 BTC. Its best-in-class security features make it one of the most trusted wallets in the world — so you’ll never have to choose between security and convenience.
How do I confirm my bitcoin transaction on Paxful?
Go to https://live.blockcypher.com/ or https://www.blockchain.com/explorer and type or paste the transaction ID into the search field. You can see how many confirmations your transaction has. If you’re receiving BTC in your Paxful wallet, the funds should arrive after two confirmations.
How do I withdraw Bitcoin from Paxful?
Head over to your Paxful Wallet and look for the Transfer to Bank button. Before you convert your crypto, you’ll see the current exchange rate and the fees included with the transfer. Once you’re ready, you’ll input your banking information, how much you want to transfer, and then you’ll be on your way.
How do you upload a video to Paxful?
- Log in to your Paxful account, hover over your username located on the upper right of the page and click Settings. …
- On the Verification progress list, click Verify Video. …
- After reading the instructions, click Upload video. …
- To upload an existing video, click the computer icon.
How Do I Start a Dispute on Paxful? – Paxful Help Center
- Article author: paxful.zendesk.com
- Reviews from users: 10748
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Potential Risks When Trading Cryptocurrency – Paxful Help Center
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Risks for buyers on Paxful
Risks for sellers on Paxful
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Internal Error
- Article author: paxful.com
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Why do I have to complete a CAPTCHA
What if I don’t ever want to see this again
Why Did I Lose a Dispute? – Paxful Help Center
- Article author: paxful.zendesk.com
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What to do during a dispute
What do we ask for in disputes
how to win a dispute on paxful
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How Do I Start a Dispute on Paxful?
Paxful offers an opportunity for our customers to freely trade crypto with each other. Although the vast majority of the trades go smoothly and successfully, there are cases that require the intervention of a third party — our moderators. On Paxful we have our own dispute system through which we settle conflicts between our users in the best way possible. This article will give you an overview of the dispute resolution process.
Video
Here’s a short and informative video on the topic:
Steps to start a dispute
1. In the trade chat, click Dispute.
The Dispute dialog box appears.
2. Select a dispute reason from the list and explain what happened clearly in the text box below.
Here are the dispute options for sellers and buyers:
Cryptocurrency seller: Coin locking, payment issue, other.
Cryptocurrency buyer: Unresponsive vendor, payment issue, other.
For more info about dispute types, see Cases to start a dispute.
3. Click Start dispute and check your trade chat for a message from a moderator.
4. Provide as much evidence as you can, such as:
Proof of payment (transaction receipt, a screenshot of payment, video proof)
Proof of ownership (transaction receipt, receipt from the store of the gift cards, online receipt,
Operation screenshots or video recording.
Phone call recording of a conversation with the third party’s customer support.
Any additional proof as requested by our moderators.
The dispute will be investigated by our moderators and a decision will be made based on the evidence provided by both parties. Paxful moderators resolve disputes by evaluating trade terms, offer instructions, evidence of payment, trade chat interaction, user reputation, past trading history, as well as data submitted and or collected in accordance with the Privacy Policy.
Note: Once you have submitted a dispute request, you do not have to contact our Support. Our moderators will definitely look into your case as soon as possible and reach out to you.
Dispute investigation is a complicated process and may take time (up to three weeks). We are grateful for your patience and understanding.
Don’t flood the chat with messages as it may hold up the moderator. Wait for the moderator to join the dispute for investigation.
How to cancel your dispute?
If you have started a dispute but changed your mind and want to cancel it, do one the following:
If you started a dispute as a seller and you see that the buyer has resolved the issue from their side, click Release .
If you started a dispute as a buyer and you see that the issue has been resolved, click Cancel .
Tip: To ensure the best solution possible, wait for a moderator and let them decide on how to solve the dispute.
Reasons for losing a dispute
If you lose a dispute, it could be for several reasons. The most common reasons are:
You were not able to provide clear reasons and evidence as requested by the moderator
The evidence you provided was not enough
We also check the trading history of both parties to see if you were able to follow the trade instructions or offer terms of the previous trades. A decision is made only when the investigation is finalized to the moderator’s satisfaction. Read more here: Why did I lose a gift card dispute?
Read more on how to protect your funds from scammers in our security guide.
Disputes – Paxful Help Center
In order to keep Paxful a great and safe experience for all, we use moderators when a dispute has been placed. As a part of Paxful protocol, our moderators are the neutral judges when deciding who wins or loses a dispute.
Below are several common reasons why a user may lose:
The user did not provide the requested evidence within 12 hours of the dispute.
Suspicious trade activity
The user did not submit the trade/hash ID of the transaction
Buyer or Seller did not submit a PDF of their bank/online account statement that shows the transaction
The user provided insufficient, false, or edited evidence
Buyer or seller violated the other party’s offer terms and/or trade instructions.
User violated any of Paxful’s Terms of Service.
Note: Some of these reasons could lead to you being permanently banned from our platform.
What to do during a dispute?
During a dispute, we recommend that users of both parties adhere to our Terms of Service. At Paxful, we try to be as fair and as helpful as possible, and during the process, we recommend that users be forthcoming with information in order to quickly and correctly resolve the dispute.
What do we ask for in disputes?
During a dispute, we also ask for any evidence that may help the moderator make a decision. Evidence can include the following:
A PDF of your bank/online account statement that shows the transaction
A video recording /screenshot of the online wallet transaction that took place
The trade/hash ID of the transaction
Any additional screenshots that prove you completed the transaction
For further information on what to provide in a dispute visit our Help Center page: What Information Should I Provide During a Dispute.
Paxful understands that filing a dispute can be a frustrating experience, and we are continuously working towards solutions to make the Paxful trading experience safe and secure for all our users. If you have further questions on your dispute claims please reach out to our support team.
For more information on why you may have lost a dispute specifically related to gift cards, visit our page Why did I lose my gift card dispute. For more information on how to start a dispute, visit this Help Center page.
Potential Risks When Trading Cryptocurrency
Like with any investment, there are certain risks involved with trading cryptocurrency on Paxful.
Part of protecting your investment involves familiarizing yourself with all the risks that come with trading crypto. Being aware of these risks puts you in a better position to make a profit off your cryptocurrency. In this article, we’ll cover most of the risks both sellers and buyers may encounter while trading crypto on Paxful.
Risks for buyers on Paxful
If you’re new to our marketplace, some dishonest users may try to take advantage of you. Here are a few ways they can do this:
Sellers asking you to cancel the trade after you’ve paid
This is a common tactic used by scammers where they’ll ask you to cancel the trade after you’ve paid for the cryptocurrency. For example, if you’re trading a gift card and you’ve uploaded all the details of your gift card, then you put yourself at the risk of giving those details for free. Scammers can then use the gift card right away, and if you cancel the trade, the cryptocurrency will be released from escrow back to the scammers as well. Essentially, these users get the gift cards for free, and you lose your cryptocurrency.
If a seller ever asks you to cancel the trade after you’ve paid, don’t cancel the trade. Instead, follow these steps:
Click I have paid and start a dispute The moderators will investigate the trade and award the cryptocurrency to the deserving party. Be ready to provide additional proof to the moderators, and extend your full cooperation to the investigation.
Another tip to protect yourself is to ensure that the seller is online before uploading documents and making payments.
Note: Reselling gift cards is strictly prohibited and is against our Terms of Service. Make sure that you are the original buyer of the gift card.
Trading outside Paxful
Many scammers will try to complete a trade outside of Paxful. They may ask for your contact details and attempt to get in touch outside of our marketplace. If you agree to trade outside of our platform, you lose the protection of our secure escrow.
Once you trade outside of Paxful, there are no guarantees that the seller will send you your cryptocurrency. And, our moderators won’t be able to provide assistance since the trade happened outside of our platform. Remember that the escrow system is in place for your protection, whether you’re a buyer or a seller.
Risks for sellers on Paxful
Just like buying cryptocurrency, there are also a few risks that you have to look out for while selling cryptocurrency on Paxful. Familiarizing yourself with these risks will help you protect your funds.
Reversible payment methods
Some payment methods on Paxful are reversible (such as PayPal or credit cards), meaning that the payer can request a refund. A common scam is when a fraudulent trader uses a reversible payment method. After the trade is completed, the scammer will then ask for a chargeback.
If you receive a chargeback, follow these steps:
Go to your classic dashboard Click view past trades . Click the trade where you got the chargeback and you will see the trade page. Scroll down and under your instructions, you will see the receipt of the trade.
Gift cards that have already been redeemed
This is a common method that fraudulent traders use. It occurs when buyers upload details of gift cards that have already been used. Scammers may also say that they already made the payment or that they’re in the process of making the payment.
It’s important that you check the balance on the gift card before releasing any cryptocurrency. You can check the balance by redeeming the gift card and making sure that the balance is reflected in your account.
You will want to do this quickly, as the buyer may try to sell the same card to another seller. At the same time, be wary of scammers who ask you to trade quickly.
Buyers using a fake ID or a stolen credit card
Credit card companies usually cover their users from fraud. If their customers report that their card was stolen, they will block specific transactions. This is why it’s important to check the users’ ID and ask for a selfie to prove the trader’s identity.
Be wary of blurry images, especially if the face and name on the card are not clearly visible. If a user is genuine, they are usually willing to complete all trade instructions. Some traders may refuse to give their ID, but It’s up to you to decide what proof you’re willing to accept for each trade. Keep in mind that the more evidence you have, the more leverage you’ll have against the scammer.
The user is “very busy”
Be cautious with users who try to rush a trade. Some users may try to rush you and say they’re “very busy”. This is typically a red flag, as some scammers will try to push you into releasing your cryptocurrency. If you do send the scammer your funds, the fraudulent trader may send your cryptocurrency to a non-Paxful wallet. After they send their cryptocurrency outside of Paxful, they can get away without making a payment for the cryptocurrency.
Both buyers and sellers should carefully follow the trade instructions provided and finish the trade when all agreed-upon conditions have been met. For more information on how to secure your cryptocurrency, take a look at our security guide.
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