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[PDF] Contemporary Logistics (11th Edition)
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1 Tenth Edition CONTEMPORARY LOGISTICS INTERNATIONAL EDITION Paul R. Murphy, Jr. John Carroll University Donald R Wood San Francisco State University Prentice Hall Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo
2 CONTENTS Preface 13 Parti Overview of Logistics 19 Chapter 1 AN OVERVIEW OF LOGISTICS 20 Economic Impacts of Logistics 20 Logistics: What It Is 22 The Increased Importance of Logistics 24 A Reduction in Economic Regulation 24 Changes in Consumer Behavior 25 Technological Advances 26 The Growing Power of Retailers 26 Globalization of Trade 27 The Systems and Total Cost Approaches to Logistics 27 Logistical Relationships within the Firm 30 Finance 30 Production 31 Marketing 31 Marketing Channels 33 Activities in the Logistical Channel 35 Customer Service 36 Demand Forecasting/ 36 Facility Location Decisions 36 International Logistics 36 Inventory Management 36 Materials Handling 36 Order Management 37 Packaging 37 Procurement 37 Reverse Logistics 37 Transportation Management 37 Warehousing Management 37 Logistics Careers 37 Summary 38 Questions for Discussion and Review 38 Suggested Readings 39 Case,1-1 KiddieLand and the Super Gym 39 Appendix 1: Logistics Professional Organizations 41
3 Contents Chapter 2 LOGISTICS AND INFORMATION TECHNOLOGY 43 General Types of Information Management Systems 44 Office Automation System 44 Communication System 45 Transaction Processing System (TPS) 46 Management Information System (MIS) and Executive Information System (EIS) 48 Decision Support Systems (DSSs) 49 Enterprise System 53 The Internet’s Influence on Logistics 54 Online Retailing 54 On-Demand Software 55 Electronic Procurement 56 Information Technology Challenges 57 Summary 58 Questions for Discussion and Review 58 Suggested Readings 58 Case 2-1 Just-in-Time in Kalamazoo 59 Chapter 3 STRATEGIC AND FINANCIAL LOGISTICS 62 Connecting Strategy to Financial Performance 63 Basic Financial Terminology 64 Income Statement 64 Balance Sheet 65 { Strategic Profit Model 66 Logistics Connections to Net Profit Margin 68 Logistics Connections to Asset Turnover 68 Balanced Scorecard 68 Common Logistics Measures 69 Transportation Measures 69 Warehousing Measures 70 Inventory Measures 70 Design and Implementation of Measures 70 Summary 70 Questions for Discussion and Review 70 Suggested Readings 71 Case 3-1 Brant Freezer Company 71 Chapter 4 ORGANIZATIONAL AND MANAGERIAL ISSUES IN LOGISTICS 74 Organizing Logistics Within the Firm 74 v Organizational Structure for Logistics 75 Organizational Design for Logistics 76 Managerial Issues in Logistics 79 Productivity 79 Theft and Pilferage 82
4 Contents Logistics Social Responsibility 84 Managing Reverse Logistics 85 Lessening the Impact of Terrorism on Logistics Systems 86 Summary 89 Questions for Discussion and Review 89 Suggested Readings 89 Case 4-1 Red Spot Markets Company 90 Part II Supply Chain Management 95 Chapter 5 THE SUPPLY CHAIN MANAGEMENT CONCEPT 96 Evolution of Supply Chain Management 97 Attributes Affecting SCM Implementation 99 Customer Power 101 Long-Term Orientation 101 Leveraging Technology 102 Enhanced Communication Across Organizations 103 Inventory Control 104 Interorganizational Collaboration 104 Supply Chain Facilitators 105 Barriers to SCM Implementation 106 Regulatory and Political Considerations 107 Lack of Top Management Commitment 107 Reluctance to Share, or Use, Relevant Information 107 Incompatible Information Systems 108 Incompatible Corporate Cultures 108 Globalization 109 Supply Chain Integration 109 Summary 110 Questions for Discussion and Review 110 Suggested Readings 111 Case 5-1 Johnson Toy Company 111 Chapter 6 PROCUREMENT 115 Procurement Objectives 116 Supplier Selection and Evaluation 117 Supplier Development (Reverse Marketing) 119 Quality Issues in Procurement 119 Global Procurement (Sourcing) 121 Investment Recovery 122 Socially Responsible Procurement 123 Summary 124 Questions for Discussion and Review 124 Suggested Readings 125 Case 6-1 Tempo Ltd. 125
5 Contents Part III Elements of Logistics Systems 129 Chapter 7 DEMAND MANAGEMENT, ORDER MANAGEMENT, AND CUSTOMER SERVICE 130 Demand Management 131 Demand Forecasting Models 131 Demand Forecasting Issues 132 Order Management 133 Order Transmittal 134 Order Processing 134 Order Picking and Assembly 136 Order Delivery 137 Customer Service 138 Time 139 Dependability 139 Communication 140 Convenience 140 Managing Customer Service 141 Customer Profitability Analysis 141 Establishing Customer Service Objectives 141 Measuring Customer Service 143 Service Failure and Service Recovery 145 Summary 146 Questions for Discussion i and Review 146 Suggested Readings 147 w Case 7-1 Handy Andy, Inc. 147 Appendix 7-A 149 Chapter 8 INVENTORY MANAGEMENT 151 Inventory Classifications 152 Inventory Costs 153 Inventory Carrying Costs 153 Ordering Costs 155 Trade-Off between Carrying and Ordering Costs 155 Stockout Costs 155 Trade-Off between Carrying and Stockout Costs 157 When to Order 157 How Much to Order 158 Economic Order Quantity 158 Conditions of Uncertainty 160 Inventory Flows 160 Inventory Management: Special Concerns 161 ABC Analysis of Inventory 162 Dead Inventory 162
6 Contents Inventory Turnover 163,’ Complementary and Substitute Products 164 Contemporary Approaches to Managing Inventory 165 Lean Manufacturing (Lean) 165 Service Parts Logistics 167 Vendor-Managed Inventory (VMI) 169 Summary 169 Questions for Discussion and Review 169 Suggested Readings 170 Case 8-1 Low Nail Company 170 Chapter 9 DISTRIBUTION CENTER, WAREHOUSE, AND PLANT LOCATION 172 The Strategic Importance of Facility Location 174 Cost Considerations 175 Customer Service Expectations 175 Location of Customer or Supply Markets 175 Determining the Number of Facilities 176 General Factors Influencing Facility Location 178 Natural Resources 178 Population Characteristics Market for Goods 179 Population Characteristics Labor 179 Taxes and Incentives 181 Transportation Considerations 181 Proximity to Industry Clusters 182 Trade Patterns 182 Qua I ity-of-life Considerations 184 Locating in Other Countries 185 Specialized Location Characteristics 185 Free Trade Zones 186 Finding the Lowest-Cost Location 186 Grid Systems 186 Facility Relocation and Facility Closing 189 Summary 190 Questions for Discussion and Review 190 Suggested Readings 191 Case 9-1 Aero Marine Logistics 191 Chapter 10 WAREHOUSING MANAGEMENT 195 Public, Private, Contract, and Multiclient Warehousing 197 Public Warehousing 198 Private Warehousing 199 Contract Warehousing 200 Multiclient Warehousing 200
7 10 Contents Design Considerations in Warehousing 201 General Considerations 201 Trade-Offs 201 Fixed versus Variable Slot Locations for Merchandise 202 Build Out (Horizontal) versus Build Up (Vertical) 202 Order-Picking versus Stock-Replenishing Functions 202 Two-Dock versus Single-Dock Layout 203 Conventional, Narrow, or Very Narrow Aisles 203 Paperless Warehousing versus Traditional Paper-Oriented Warehousing Operations 203 Other Space Needs 203 Warehousing Operations 204 Warehousing Productivity Analysis 204 Safety Considerations 205 Hazardous Materials 207 Warehousing Security 208 Cleanliness and Sanitation Issues 210 Summary 210 Questions for Discussion and Review 211 Suggested Readings 211 Case 10-1 Minnetonka Warehouse 211 Chapter 11 PACKAGING AND MATERIALS HANDLING 213 ‘ Product Characteristics 214 Packaging Fundamentals 215 Promotional and Protective Functions of Packaging 216 Package Testing and Monitoring 217 Labeling 219 Issues in Packaging 221 Environmental Protection 221 Metric System 222 Identifying Packaging Inefficiencies 223 Packaging’s Influence on Transportation Considerations 224 Unit Loads in Materials Handling 225 The Unit Load Platform 227 Beyond the Unit Load 228 Materials Handling 229 Materials Handling Principles 231 Materials Handling Equipment 232 Summary 232 Questions for Discussion and Review 233 Suggested Readings 233 Case 11-1 Let There Be Light Lamp Shade Company 234
8 Contents 11 Chapter 12 TRANSPORTATION 235 Overview of Transportation Infrastructure 236 Transportation Modes 237 Airfreight 238 Motor Carriers 239 Pipelines 241 Railroads 241 Water 242 Intermodal Transportation 243 Transportation Specialists 246 Transportation Regulation 248 Environmental Regulation 248 Safety Regulation 248 Economic Regulation 249 Legal Classification of Carriers 250 Summary 252 Questions for Discussion and Review 252 Suggested Readings 252 Case 12-1 HDT Truck Company 253 Chapter 13 TRANSPORTATION MANAGEMENT 257 Rate (Pricing) Considerations 258 Rate Determination 258 Rate and Service Negotiations 264 Modal and Carrier Selection 266 Documentation 267’ Bill of Lading 267 Freight Bill 269 Freight Claims 270 Making and Receiving Shipments 271 Consolidating Small Shipments 271 Demurrage and Detention 273 Routing 274 Tracing and Expediting 275 Transportation Service Quality 276 Summary 277 Questions for Discussion and Review 277 Suggested Readings 277 Case 13-1 Chippy Potato Chip Company 278 Chapter 14 INTERNATIONAL LOGISTICS 279 Macroenvironmental Influences on International Logistics 280 Political Factors 280 Economic Factors 283 Cultural Factors 284
9 12 Contents Glossary 307 Name Index 315 Subject Index 319 International Documentation 286 Terms of Sale 287 EXW (Ex-Works) 287 FCA (Free Carrier) 287 FAS (Free Alongside Ship) 288 FOB (Free on Board) 288 CFR (Cost and Freight) 288 CPT (Carriage Paid To) 288 CIF (Cost, Insurance, and Freight) 288 CIP (Carriage and Insurance Paid To) 288 DES (Delivered Ex Ship) 288 DEQ (Delivered Ex Quay) 288 DAF (Delivered at Frontier) 289 DDP (Delivered Duty Paid) 289 DDU (Delivered Duty Unpaid) 289 Methods of Payment 289 International Trade Specialists 290 International Freight Forwarders 291 Nonvessel-Operating Common Carriers 292 Export Management Companies 292 Export Packers 294 Transportation Considerations in International Logistics 295 Ocean Shipping 295 Shipping Conferences and Alliances 297 International Airfreight 298 Surface Transport Considerations 298 International Trade Inventories 300 Logistics Performance Index 301 Summary 302 Questions for Discussion and Review 302 Suggested Readings 303 Case 14-1 Nurnberg Augsburg Maschinenwerke (N.A.M.) 303
Contemporary logistics : None : Free Download, Borrow, and Streaming : Internet Archive
xx, 586 pages : 24 cm
Exploring contemporary logistics, this book describes the supply channel system – from inbound movement of freight through materials management to physical distribution to customers. This book highlights topics that affect logistics channels management – including customer service, packaging, inventory management, and traffic management
Previous ed. entered under James C. Johnson
Includes bibliographical references and indexes
OVERVIEW OF LOGISTICS — Logistics Systems: Their Development and Growth — The Supply-Chain Concept — Logistics Interfaces with Suppliers and Within the Firm — ELEMENTS OF LOGISTICS SYSTEMS — Order Management and Customer Service — Protective Packaging and Materials Handling — The Domestic Transportation System — The Traffic Management Function — Distribution Center, Warehouse, and Plant Location — Inventory Management — Distribution Centers and Warehousing — International Logistics — ANALYZING, DESIGNING, AND IMPLEMENTING A LOGISTICS SYSTEM — Re-engineering Logistics Systems — Logistics Systems Controls — Supply-Chain Integration and Management — Logistics: Future Directions
Notes
Page 195 The original book is like this.
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Contemporary Logistics (12th Edition) by Paul R. Murphy Jr., A. Michael Knemeyer
Transcriptie
1 Contemporary Logistics (12th Edition) by Paul R. Murphy Jr., A. Michael Knemeyer
2 Contemporary Logistics (12th Edition) PDF Contemporary Logistics (12th Edition) by by Paul R. Murphy Jr., A. Michael Knemeyer This Contemporary Logistics (12th Edition) book is not really ordinary book, you have it then the world is in your hands. The benefit you get by reading this book is actually information inside this reserve incredible fresh, you will get information which is getting deeper an individual read a lot of information you will get. This kind of Contemporary Logistics (12th Edition) without we recognize teach the one who looking at it become critical in imagining and analyzing. Don t be worry Contemporary Logistics (12th Edition) can bring any time you are and not make your tote space or bookshelves grow to be full because you can have it inside your lovely laptop even cell phone. This Contemporary Logistics (12th Edition) having great arrangement in word and layout, so you will not really feel uninterested in reading. ->>>Download: Contemporary Logistics (12th Edition) PDF ->>>Read Online: Contemporary Logistics (12th Edition) PDF
3 Contemporary Logistics (12th Edition) Review This Contemporary Logistics (12th Edition) book is not really ordinary book, you have it then the world is in your hands. The benefit you get by reading this book is actually information inside this reserve incredible fresh, you will get information which is getting deeper an individual read a lot of information you will get. This kind of Contemporary Logistics (12th Edition) without we recognize teach the one who looking at it become critical in imagining and analyzing. Don t be worry Contemporary Logistics (12th Edition) can bring any time you are and not make your tote space or bookshelves grow to be full because you can have it inside your lovely laptop even cell phone. This Contemporary Logistics (12th Edition) having great arrangement in word and layout, so you will not really feel uninterested in reading.
Paul R. Murphy Jr. A. Michael Knemeyer Contemporary Logistics Global Edition Pearson 2018 Trang 21 95,131 167,187 203,223 263
22
Part I • O verview of Logistics
Let’s analyze this deinition in closer detail. First, logist ics is art o suly chain anage- ent. We’ll talk about suly chains and suly chain anageent in greater detail in Chater 5 , but the key oint or now is that logistics is art o a bigger icture in the sense that suly chain anageent ocuses on coordination aong business unctions (such as arketing, roduction, and inance) within and across organizations. The act that logistics is exlicitly recognized as art o suly chain anageent eans that logistics can aect ho w well (or how oorly) an individual ir—and its associated suly chain(s)—can achieve goals and objectives. The CSCMP deinition also indicates that lo gistics “lans, ileents, and controls. ” O ar- ticular iortance is the word
and
, which suggests that logistics should be involved in all three activi- ties—lanning, ileenting, controlling—and not just one or two. Note that the CSCMP deini- tion also reers to “eicient and eective orward and reverse lows and storage.” Broadly seaking, eectiveness can be thought o as, “How well does a coany do what it says it’ s going to do?” For exale, i a coany roises that all orders will be shied within 24 hours o receit, what ercentage o orders are actually shied within 2 4 hours o receit? In contrast, ei ciency can be thought o as how well (or oorly) coany resources are used to achieve what a coany roises it can do. For instance, soe coanies use reiu or exedited transortation services—which cost ore oney—to cover or shortcoings in other arts o their logistics systes. With resect to orward and reverse lows and storage, or any years logistics ocused only on orward lows and storage, that is, those directed
toward
the oint o consution. Increasingly , however , the logistics disciline has recognized the ior tance o reverse lows and storage (
reverse logistics
), that is , those that
originate
at the oint o consution. Although the ajority o the discus- sion in this book ocuses on orward logistics, any coanies today recognize the tactical and strategic ilications o reverse logistics . Indeed, reverse logistics continues to grow in iortance as individual coanies, and select suly chains, recognize it as an oortunity or coetitive advantage.
4
One illustration o this is FedEx Cororation’ s (a leading logistics ser vice rovider) 2015 acquisition o GENCO , a logistics service rovider with long-standing exer tise in reverse logistics. The CSCMP deinition also indicates that logistics involves the low and storage o “goods, services, and related inoration.” Indeed, in the conteorary business environent, logistics is as uch about the low and storage o inoration as it is about the low and storage o goods. The iortance o inoration in conteorary logistics is catured by Fred S ith, CEO and chairan o FedEx, who believe s that “inoration about the ackage is as iortant as the ackage itsel.”
5
Furtherore, an iortant conteorary logistics and suly chain axio involves the ability to substitute inoration or inventory;
6
or exale, the cash register at any conteorary retailers also tracks what and when roducts are being urchased. Finally, the CSCMP deinition indicates that the ur ose o logistics is “to eet custoer requireents.” This is iortant or several reasons, with one being that logistics strategies and activities should be based on custoer wants and needs, rather than the wants, needs, and caabili- ties o anuacturers or retailers . Conteorary inoration technology acilitates an understand- ing o custoer wants and needs and this technology allows or real-tie interactive counica tion with custoers—a key to eeting custoer requiree nts. A second reason or the iortan ce o eeting custoer requireents is the notion that because dierent custoers have dierent logistical needs and wants, a one-size-its-all logistics aroach
(mass logistics)
—in which ev ery custoer gets the sae tye and leve ls o logistics ser- vice—will result in soe cu stoers being overserved while others are u nderserved. Rather, coa- nies should consider
tailored logistics
aroaches, in which grous o custoers with siilar logistical needs and wants are rovided with logistics service aroriate to these needs and wants.
7
4
C. Cliord Deee, Terry Eser, and Diane Mollenko, “Leveraging Closed-Loo Orientation and Leadershi or Environ- ental Sustai nability, ”
Supply Chain Management: An International Journal
, 14, no. 2 (2010): 87–98.
5
Quote by Fred Sith, CEO and chairan o FedEx.
6
David Ross,
Distribution Plann ing and Control
:
Managing in an Era o Supply Chain Management
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