How To Cancel My Lululemon Order? The 118 Detailed Answer

If you want a return, take a deep breath. Returns are free and can be made in person or by post. Remember that gift certificates, face masks and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. Note that the shoes must be in the box and accompanied by proof of purchase.

Would you like to return a new product? This process looks a little different! We currently do not accept returns as new in store. You will need to visit the As New returns portal where you will be asked to enter your name and order number (found on your order confirmation) to receive a returns authorization number and return instructions. You are responsible for the return shipping costs.

The answers to your questions are just a click away.

FAQ

TABLE OF CONTENTS

Lulu is a print-on-demand company, so all physical products purchased must be printed and bound before they are shipped to you. This includes books, yearbooks, photo books, comics, calendars and magazines.

We produce books at our printing facilities around the world, including locations in France, Poland, Australia, UK, Canada and the US, and then ship the printed products worldwide.

Our estimated production time for all print products is 3-5 business days.

E-book orders are fulfilled immediately after purchase and you can download them without delay.

Note: Delivery times are estimates and not guaranteed. Express and expedited delivery methods deliver Monday through Friday.

Incorrect shipping addresses, customs delays, natural disasters, and shipping restrictions can delay your order. Orders affected by such delays can take up to 6 weeks to arrive. Lulu accepts no responsibility for shipping delays beyond our control and will not take any action regarding these orders during this time.

Untrackable Post and Priority Mail services may require additional transit times and may take up to 28 days to complete delivery.

Non-trackable Postal and Priority Mail orders that do not arrive within 28 days may be eligible for a backorder at the discretion of Lulu support staff. Please note that we do not offer more than one backorder for customers who choose non-traceable shipping methods.

Parcels sent by post are delivered with the post office of the country of destination.

Local customs and immigration authorities determine any duties or taxes levied on packages arriving from outside the destination country. Click here for more information on VAT. These additional charges are the responsibility of the recipient. Lulu shall not be held responsible for any costs incurred by the buyer or recipient of orders as a result of non-delivery or late delivery.

Packages shipped to Military APO/FPO and Diplomatic DPO addresses must use US Postal Service shipping. Land, expedited and expedited shipping cannot be used. To ensure your order ships via USPS, make sure the country selected in the shipping step is the United States of America.

Please note that we support shipments addressed to Armed Forces Europe, Armed Forces Pacific and Armed Forces America. Select the option that best suits your armed forces shipping destination.

Please allow for additional transit times when shipping outside of the continental United States (Hawaii, Alaska, Puerto Rico, APO addresses and other US territories). If shipping times exceed 14-21 days, please contact Lulu support staff, who may place a back order at their discretion.

On our pricing page you can view available shipping methods, estimated shipping times and costs based on the specifications you have entered.

How do I know if my books have been shipped?

Lulu will send a shipping notification email to the email address entered during the checkout process once the books are packed for delivery. A tracking number will be included in the email if the method chosen during checkout was traceable. You can also check the status of your order by going to the Order History page (registered users) or by using our Order Lookup link (guest and registered users).

How can I track my shipment?

The shipping confirmation email may contain the tracking link for your order. Clicking this will open the tracking page on the carrier’s website for your order.

Note: There may be a delay of up to 48 hours between receiving your shipping notification and the time your package is scanned into the tracking system.

What if something is wrong with my order?

If your order arrives damaged, with a misprint, or with the wrong book, please contact us. We’re here to help. Please include a digital image showing the problem with the order rather than sending the book or package back to us.

return policy

Print on demand books and calendars

If you have received a damaged, defective or incorrectly packaged item, we will be happy to provide you with a replacement copy. Please notify us within 30 days of the shipping date of your order using our online customer service form.

Note: Lulu is not responsible for the quality of the content (including misspelled words, grammatical errors, etc.), formatting, design, or overall appearance of the book and will not issue refunds for these reasons.

eBooks

E-books cannot be returned or refunded and cannot be exchanged after purchase. If you need help purchasing or downloading, please contact Lulu Support.

Special Addresses

Deliveries to Russia or Ukraine

Due to factors beyond our control, Lulu is unable to ship orders to Russia or Ukraine.

prisons

Before ordering, please take a moment to find out about any delivery restrictions. For example, prisons generally do not allow books bound in rolls and require delivery by mail.

Note: If an order is returned from a prison, Lulu will not issue a refund or reorder.

How do I calculate the shipping costs?

To see the available shipping options and the cost of the book you want to order, add it to your shopping cart, adjust your quantity and enter your shipping address. If you haven’t already created a book, you can use our pricing page to calculate the manufacturing cost, shipping estimate, volume discount, and sales amounts with our pricing calculator.

To access the calculators:

Go to lulu.com, click Pricing in the page header, and select the Book Pricing option.

Choose your book format, enter the number of pages, choose print quality, paper and binding style.

The price calculator shows the estimated price per book

How do I create an account?

The Create My Account page allows you to create a lululemon account to save your preferred payment methods, shipping addresses, wish lists, and more. Click here to create a new account.

Do I have to create an account?

No, you can still shop as a guest. The benefit of creating an account, however, is that you can securely store your addresses, payment options, wish lists for faster checkouts in the future, and view your order history.

I can’t log into my UK account. Why?

If you are an existing customer and have previously ordered from www.lululemon.co.uk you will need to create a new account here in order to shop on our new site.

If you’ve already created a new account and forgot your password, you can reset your account by clicking “Forgot your password?”. at the bottom of the account login page here.

How do I reset my account password?

You can reset your account password by clicking Forgot your password? Link at the bottom of the account login page.

How do I sign up for the lululemon newsletter?

You can sign up for the lululemon newsletter by entering your name and email address in the lululemon sign up form at the bottom of our website.

How do I update my newsletter preferences and languages?

You can update your newsletter preferences, including your language, by clicking the link to update your preferences at the bottom of your email.

How do I stop receiving newsletters or marketing emails?

You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of your email.

How do I delete my account?

You can request deletion of your account by using the form below here.

Can I change or cancel my order?

If your order was placed less than 1 hour ago, please contact our Guest Education Center here. If your order was placed more than 1 hour ago or has been dispatched and is on the way, we will not be able to process the cancellation. The order will be returned to sender after three failed delivery attempts and your full order value will be refunded to your original payment method. Please keep an eye on your tracking number to follow the progress of your package. Please allow three weeks after the order has been returned to us for the money to appear in your account.

This is my first time ordering from www.lululemon.co.uk, what do I need to know?

Place an order for UK delivery at www.lululemon.co.uk by selecting your products and completing our checkout process. You can check out as a guest or create an account with us and save your address, payment methods and wish lists.

How do I see orders I’ve placed on www.lululemon.co.uk?

If you have placed an order on www.lululemon.co.uk and have an account, you can still view your order history by logging in and clicking on ‘Profile’. You can also check your order and return status here.

Do I need an account to place an order online?

You do not need to have an account to place an order. The benefit of creating an account, however, is that you can securely store your addresses, payment options, wish lists for faster checkouts in the future, and view your order history.

How do I know if my order is being processed?

Your credit card will be pre-authorized when your order is placed, but we do not process payment until the order is ready to ship. Once your order has shipped, you will be billed and receive a shipping confirmation email.

Where can I find my order number?

Once your order has been placed, you will receive an order confirmation email with your order number and details.

Can someone help me to place my order online?

Absolutely! Contact our Guest Education Center here for help placing your online order.

Is ordering from lululemon online safe?

Yes. We have taken several steps to ensure that all information we receive from our customers online is secure.

Can I get an invoice for my order?

Yes; To download your invoice, please log into your account, select your order and select “View Proof of Purchase”. If you checked out as a guest, please use the Review Order form. Enter your order number and the associated email address and select “Show proof of purchase”. Remember that you will not be able to see your invoice until the payment has been processed. When items are returned, the proof of purchase will be updated once a refund has been processed.

Do I get a shopper with my order?

As part of our journey towards a sustainable and zero-waste future, we have made the decision to no longer engage our branded shoppers in online orders. If you would still like to receive a shopper with your order, please visit any lululemon store with your order confirmation and we will be happy to provide one. If you have any feedback please contact our GEC team who will be happy to assist you.

What is your delivery time & cost?

The delivery time of your order depends on the shipping method you have chosen.

Standard (3-5 working days): it’s on us!

Express shipping (1 working day): (10 €)

Orders are only shipped on working days. Business days are Monday to Friday, excluding UK and Dutch public holidays. You’ll receive a notification if we’re having trouble processing your order shortly after the problem is identified.

*Please note that for express delivery your order must be placed before 12:00pm CET for same day dispatch. If your order is placed after this time, your order will be dispatched the next working day.

How can I check my order and delivery status?

After you place your order, please allow our warehouse 1-2 days to process it. Once your order has shipped you will receive a shipping confirmation email with a link to track your package on the UPS website. Alternatively, you can log into your account here to track the delivery progress of your order.

Do you deliver to PO Boxes?

Unfortunately we do not deliver to PO Boxes.

Can I order online and pick up my order at a lululemon store?

Not at the moment, but we’re working on it! Stay tuned.

If your order isn’t quite right, you can breathe a sigh of relief. Once you have received your items we are happy to offer you a free refund within 30 days, see full refund policy here. You can return your items by post or in person at one of our stores.

HOW CAN I RETURN AN ONLINE ORDER BY MAIL:

Follow these simple steps to make an online return:

Click the button below to start your return or visit my account. Enter your order number and email address (you can find them in your order confirmation email or on the packing slip). Select the items you wish to return A return receipt will be generated which you can download and which will also be emailed directly to you. Print out the shipping label and return receipt. Place your items and return receipt in the reusable mailer bag or box. Stick the shipping label on the outside of the package, making sure the barcode portion of the label is visible Drop it off at your nearest UPS drop-off point

Once your package has been scanned by UPS, you can track your return using the link in your return confirmation email.

START RETURNS HERE

I don’t have a printer, what should I do?

Please contact our Guest Education Center directly for assistance.

Can’t make it to a UPS drop-off location?

Follow steps 1-7 to set up your return, then visit UPS here to schedule a package pickup.

HOW CAN I RETURN AN ONLINE ORDER:

Online purchases can be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Brown Thomas, Cheshire Oaks, Le Bon Marché Oberpollinger, NK, Bicester Village, Wertheim Village).

Simply set up your return here and select “Back to Business”. Then go inside with your original packing slip and your return confirmation email. You can find your nearest store here.

Note: We cannot process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard.

What is your return policy?

Our return policy is as follows:

– We offer complementary returns

– Returns must be made within 30 days of delivery date

– All merchandise must be unwashed and unworn with original hang tags attached

– Proof of payment must accompany the return

– All garments are subject to inspection

Note: Subject to your right of withdrawal and statutory rights, non-returnable products are: hats, face masks and gift cards. Swimwear must be returned with the sanitary pad intact.

*Please note that orders placed between November 1st and December 25th can be returned until January 23rd.

If I buy a gift around Christmas, do I only have 30 days to return it?

All orders placed between November 1st and December 25th can be returned until January 23rd.

What if I can’t make it to a UPS drop-off location?

For assistance please contact our Guest Education Center here.

For in-store returns, you do not need to print your shipping label, you can simply show the original packing slip and your return confirmation email (right on your phone) to the store’s educator.

When will I receive my refund after returning my order?

Once we have received your return at our warehouse, it will take 5-7 business days to process. Your money will then be credited back to your original payment method. Please note that depending on your bank, it can take up to 3-10 business days for the money to appear on your bank statement.

How many days do I have to return my order?

Returns are free and easy within 30 days of receiving your order if eligible under our returns policy.

Where can I find my returns number?

Your Returns Authorization Number is included on your returns slip once you have created your return. Make sure to include this receipt with your return for ease of processing.

I have lost my shipping label/return slip. What can I do?

You can obtain a copy of your returns label at any time through our returns portal, by accessing your returns information here or by attaching it to your returns confirmation email.

I’ve logged into the returns portal, but I can’t select my items to return. What’s happening?

If you are unable to select your items to return, it is because your items were received more than 30 days ago and are now outside the return period. If this is not the case, or you wish to process a high value return outside of this time frame, please go to the store or contact our GEC to process your return.

Can I return an online or store purchase in another country?

Cross-border goods can be exchanged (in store only) or transferred to a gift card (in store or by post). Please note that the items you return will be valued in the currency of the country processing the return.

Can I exchange my product(s)?

Yes! Please return your product to a store near you. Find out where yours is here.

Do you offer gift vouchers?

We currently do not offer gift cards for online purchases.

Can I return a gift purchase?

Please contact our Guest Training Center here or visit a lululemon store (find your nearest location here to arrange a gift item exchange.

What forms of payment do you accept?

We accept Visa Debit, Visa Credit, Mastercard, American Express, JCB, PayPal and gift cards. Please note that we cannot split payments between credit cards. However, we can accept payments split between gift cards and credit cards.

When will I be billed for my order?

Your credit card will be pre-authorized when your order is placed, but we do not process payment until the order is ready to ship. Once your order has been placed, you will receive an order confirmation email with your order number and details. We will then process and pack your order. Once your order is sent for delivery you will be charged and receive an email confirming delivery. The pre-authorization will be deleted in 7-10 business days.

Can my billing and delivery address be different?

Yes, your billing and delivery address can be different.

What is Klarna?

Klarna is an alternative payment processor that allows you to split your purchase into 3 interest-free payments. Klarna takes end-to-end responsibility for your payment.

How do I use Klarna?

If your shopping cart is eligible for 3 interest-free payments with Klarna, you can select Klarna as your payment method during checkout. After your order has shipped, you will be billed for the first third of the total amount. Klarna will send a notification once the payment has been processed. You will be informed in good time before the next payments.

Is Klarna safe and secure?

Klarna strives to make online shopping a safe experience. You can read more about how Klarna handles your personal data in the “Privacy Policy” section of the Klarna Checkout Terms of Use here.

Klarna’s solution is designed to prevent unauthorized use and protect your personal information. To achieve this, they use security measures that include computer protection measures and secured files and buildings. They also maintain other physical, electronic, and procedural safeguards to protect that information and limit access to information to those employees who have access to it appropriately.

Where can I use Klarna?

Klarna Pay in Three is currently only available on our UK site, but you will see it on more of our European sites soon.

What do I need to use Klarna?

For registration you need:

1. A UK-issued debit or credit card

2. Be 18 years or older

3. An email address

4. An SMS-enabled phone number

5. A UK residential address for delivery

Klarna currently accepts most debit and credit cards (e.g. Mastercard, Visa, AMEX, Discover). Please note that prepaid cards are not accepted.

Check our regional websites for availability in other countries.

Which products cannot be bought with Klarna?

Klarna is not available when purchasing gift cards or memberships. If you buy gift cards together with Klarna-enabled products, you will need to place two separate orders.

Is there a minimum amount I have to spend on a single transaction?

Yes, Klarna plans are available for orders with a minimum of £10 and a maximum of £1,000.

Does Klarna affect my credit score or do a credit check?

Klarna may conduct so-called unrecorded inquiries (or soft credit searches) which do not affect the credit rating and are only visible to you and Klarna but not to other lenders. Neither Klarna nor lululemon will perform any credit checks on you that could affect your creditworthiness

Please Spend Responsibly – Borrowing more than you can could seriously affect your financial situation. Make sure you can afford to make your monthly repayments on time by the due date.

Why wasn’t I offered Pay later in 3 interest-free installments?

Although Pay later in 3 interest-free installments is widely advertised, it’s not always available everywhere. The “Pay later in 3 interest-free installments” payment option is automatically generated by algorithms that depend on a number of factors, including address details, cardholder details, order amount, online store, previous order history and item availability.

How can I increase my chances of being accepted to pay later in 3 interest-free installments?

Klarna is unique and offers Pay later in 3 interest-free installments based on a number of factors such as order value, previous order history and item availability. If you are 18 years or older you can improve your chances of being offered Pay later in 3 interest free installments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are valued individually. Just because you’ve previously been accepted for Pay later in 3 interest-free installments doesn’t mean it’s offered for every order. Again, if your request for payment in 3 interest-free installments is subsequently declined, this does not mean that it will be declined for all future orders.

How does the payment plan work?

The first payment will be taken from your debit or credit card when the merchant confirms your order. The two remaining payments will also be taken from your card 30 and 60 days after the first payment. Klarna will notify you of the due dates via electronic communication and they can be viewed in the Klarna Application. Read more here.

If you would like to pay the outstanding amount of your purchase early or before the due date, simply log in at the top of the Klarna page, go to the order page and select “Pay early”.

Where can I find general questions about payments?

You can log into the Klarna app 24/7 and live chat with Klarna customer service representatives to confirm payment or request an update of your contact details. You can find more frequently asked questions about Klarna here.

What if I can’t pay a Klarna installment?

Klarna will automatically attempt to collect payment for your payment purchase from the card you entered at checkout. You can find out when your payments will be collected in the email you received at the time of purchase or by logging into your Klarna account.

If the automatic payment fails, Klarna will try again after 7 days. If this payment also fails, Klarna will make another attempt after a further 7 days (14 days after the date of the first attempt).

Failure to pay on time may result in your debt being passed on to a collection agency and affect Klarna’s future credit decisions.

What happens if I don’t pay for my order?

Klarna will automatically attempt to collect payment for your Pay later in 3 interest free installment purchase at lululemon from the debit or credit card you provided at checkout. If we are unable to collect your payment by the scheduled due date, Klarna will make two more attempts to automatically collect payment, one 7 days after missed payment and one 14 days after missed payment. If this last attempt at payment fails, Klarna will issue you with a statement of the total outstanding order amount, which is due 15 days later. Klarna will notify you when a payment is due two days before attempting to collect your payment and you can monitor the due date at any time in the Klarna app at your convenience.

You will not be charged any fees or interest for late and/or missed repayment(s). Your credit rating will not be affected by using Klarna’s Pay later in 3 installments product, even if you have not paid on time. If you fail to make a payment, you are in default and may not be able to use the service in the future. We may still attempt to collect past due and currently due payments on later due dates or bill you separately for the total unpaid amount. If you do not pay for your purchase, Klarna may engage a third party collection agency to collect on our behalf. Collection agencies are used as a last resort.

Is my payment information secure?

Payment information is securely processed by Klarna. No map data is transmitted to or stored by lululemon. All transactions take place over connections secured with the latest industry standard security protocols.

Did you receive my payment?

Klarna will notify you via email and push notifications from the Klarna app when a payment is due and if it has been successfully collected, or in the unlikely event that your payment fails. If a payment has been collected but you have not received a payment confirmation, you can check the status of your order and payments at any time in the Klarna app or log in at www.klarna.com/de.

I haven’t received an email with my billing/payment information.

You can log into the Klarna app or at www.klarna.com/uk where you can find all information about your orders and payment plans. Visit the Klarna App or Klarna Customer Service page for a full list of FAQs, live chat and phone options.

When will my items be delivered if I use Klarna?

Klarna orders are delivered according to our standard shipping timeframe after you have completed your order online.

Visit our shipping page for more information by clicking here.

I received an invoice but have not yet received my goods.

In the event that your goods have not been received, please contact our GEC to check your order and delivery status. You can also contact Klarna Customer Service so that we can postpone the due date of your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

How do I return or exchange an item purchased with Klarna?

changed your mind? Make sure your purchase is eligible for return. You can view our returns policy here. Here you can set up an online return. We cannot process Klarna refunds in store. We will notify Klarna of your return and process your refund. Make sure you do not return your items directly to Klarna.

If you think there is an issue with your Klarna purchase payment or refund, contact the support team directly. Klarna customer service representatives are available 24/7.

What happens if I have a partial refund and how does it affect my payments?

Once we have received the return (partial or full) at our warehouse, Klarna will send you an updated statement with an adjusted payment schedule if you have made a partial return. Upon full return, we will refund any payments collected and cancel any future scheduled payments. You can track the status of your order at any time in the Klarna app and learn more about lululemon’s return policy here.

I canceled my order. How long will it take to get my refund?

Once the store registers your cancellation or your return, the refund will be processed within 5-7 business days.

Where can I learn more about Klarna?

For more information on Klarna’s Terms of Service, Purchase Payment Agreement, and Privacy Policy (not to mention a list of FAQs), visit their website.

If you have any questions about your account, you can contact Klarna’s customer service representatives directly.

About Lululemon and Klarna

lululemon Athletica UK Ltd acts as an intermediary and not as a lender of unregulated credit products offered exclusively by Klarna Bank AB (publ). Credit is only available to UK permanent residents aged 18+ depending on status, terms and conditions apply. Please note that the following products are not regulated by the FCA: Pay in 30 days and Pay in 3 installments

Do you sell gift cards?

Yes. You can buy physical gift cards in store and e-gift cards online. They can be redeemed in store or online and should be treated like cash as they cannot be substituted. Gift cards and e-gift cards are final sale.

E-Gift Cards can only be purchased online and will be delivered by email. They can be redeemed in-store or online like a physical card. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, United Arab Emirates.

How do I check my gift card balance and transaction history?

You can check the balance online when placing an order and selecting your payment option. The gift card will appear under “More Options” during the checkout process.

Alternatively, you can also check the balance of your gift voucher in the store. Regarding transaction history, you can contact the GEC so we can investigate.

Where can I redeem my gift card?

You can redeem your gift card both online and in store. Gift cards are not accepted in concession stores (shop-in-shops) such as Harrods, Selfridges, Le Bon Marché and/or Brown Thomas or at our wholesale partners. Unfortunately, our gift cards cannot be redeemed in the following countries: Qatar, Bahrain, Oman, Kuwait, United Arab Emirates. Note that gift cards purchased in China, Mexico, Dubai or Qatar can only be redeemed in the same country where they were purchased.

How can I redeem my gift card?

Payment is made at the very end of the ordering process and not in the billing phase.

Follow these steps after you’ve checked out:

1) Enter your contact and shipping information and select your shipping method.

2) Proceed with billing.

3) Choose your payment method. For gift cards, see More Options.

4) Check order.

5) Tick the Terms and Conditions box and proceed with payment.

6) You will be redirected to a Givex portal where you need to enter the gift card number and its PIN.

If you don’t have enough gift card balance to complete the order, you can pay the rest with either a credit card or another gift card. Note that you can combine up to five gift cards in one transaction.

I want to order online with my gift card. Can I combine it with PayPal if the balance on the gift card is insufficient?

Gift card payments cannot be combined with PayPal at this time. However, you can combine one with a credit card or other gift card.

I lost my gift card, what should I do?

We cannot replace them if they are lost, stolen, destroyed, or used without your permission. So, hold her tight! Gift cards should be treated like cash.

Will the same gift card be refunded if I return a product?

If you originally used a gift card to place an order but need to return it, you will be credited with a new gift card which will be sent to you once the return has been processed. If your order was placed using both a gift card and a credit card, the refund method will depend on the refund value and the amount originally covered by each payment method used.

Does my gift card expire?

You can use our gift cards in store or online. They also never expire or lose value and are final sale. They are treated like cash, which means we cannot replace them if lost or stolen.

Where is my nearest lululemon store?

Use our store locator to find your nearest lululemon store.

What have we done too much?

We Made Too Much is a collection of gear and products designed to give you the opportunity to invest less and sweat more. You can find our We Made Too Much collection for women here and for men here.

How do I use a promotional code?

You can use a promotional code by entering it in the promotional code field at checkout.

My promotional code is not working. What can I do?

Here’s what you can do:

– Check the terms of your promotion to ensure that the products in your cart are included in the promotion.

-Make sure you double-check the spelling of the promotional code

-Our promo codes are case sensitive. So make sure you use capital letters in the right places

If your promotional code is still not working, contact our Guest Education Center (GEC) here for further assistance.

Why isn’t my promotion applying the correct discount to my order?

Please check the terms and conditions associated with your promotion for full details on inclusions and exclusions. Some items will be excluded from the promotion you are attempting to take advantage of.

Why isn’t my promotional code working on We Made Too Much products?

We Made Too Much products are often excluded from promotions because they are already on sale at a reduced price. Please check the terms and conditions associated with your promotion for full details on inclusions and exclusions.

When does the promotion run?

The promotion runs from Friday 21st January 2022 00:01 GMT to Friday 28th January 23:59 GMT and the promotional code can only be used within this time.

Who can I share this e-card with?

Everyone is entitled to use this card. Note that it cannot be used in conjunction with other discounts or to purchase gift cards.

Where can this discount code be redeemed?

Guests can only use this code in store and online for a one-time purchase. Unfortunately, this discount cannot be used in outlet stores and shop in shops.

Can I use this discount on BBR?

Yes. You can use the same discount code for all items on BBR.

Can I still return products purchased with this discount?

Yes. Guests are still entitled to return products at full price in accordance with our return policy. You are entitled to a refund of the reduced price. Note that price adjustments are not possible for items purchased prior to the use of this discount.

Can I exchange products purchased with this discount code?

Yes, but this offer is only valid for one exchange or return transaction in store and online.

Are there product exclusions?

The discount cannot be redeemed for Markdown products and cannot be used to purchase gift cards.

What if I don’t have a guest profile?

To use the discount in store, a guest profile must be applied to the transaction to use this discount. If the guest is new to our stores, you can set them up with a new profile. The profile must also be added to a BBR transaction.

What if I’m having trouble redeeming the discount code online?

If you are unable to redeem the discount code online, please contact [email protected] for assistance.

How do I get the SeaWheeze Shop link?

You’re in luck – this year everyone can immerse themselves in the magic of SeaWheeze and shop in the store. The styles are exclusive and available for a limited time, but they can be purchased by anyone. To access the shop, visit lululemon.com or use your lululemon app and select the SeaWheeze tile.

Why isn’t the SeaWheeze Shop exclusively for runners?

We want to create a truly inclusive experience and bring the magic of SeaWheeze to everyone. The opening of the SeaWheeze Shop for all guests, runners and non-runners alike – makes this possible for us!

Are there any restrictions on how many products I can purchase?

Yes! The SeaWheeze Shop allows you to purchase up to 10 items within 24 hours. Some things to note within this limit: You can buy as many reflective items as you like (within the limit) and the limit does not extend to accessories, you can buy as many as you like. Guests can return after 24 hours and purchase additional items if they wish.

Will you restock a style if it’s sold out?

No! Once a style or size is sold out, you won’t see it again.

Will there be more products throughout the week?

No! All products available in the SeaWheeze range are now available online – there will be no additional product styles or sizing.

What sizes are available?

We stock sizes 2-12 in the entire women’s range, sizes 0-20 in selected sizes in the women’s range and sizes S-XXL in our men’s range. Note:

Each market purchased to suit their needs and size may vary from market to market.

Does the product have an exclusive logo (Swogo) on it?

Yes! All SeaWheeze products will feature an exclusive logo commemorating SeaWheeze 2021.

Will the product be available in store?

No! The entire SeaWheeze line of exclusive products is only available online – no product makes it to our stores.

How long is the product available?

The product is only available for a limited time and will disappear from lululemon.com on Tuesday, August 31st. Make sure you get your exclusive product before it’s gone!

Can I return or exchange the purchased product?

Yes! The sale of SeaWheeze products is subject to the market’s refund and return policies. See the market’s refund policy for more information.

I’m a lululemon Ambassador / Sweat Collective / Associate, can I use my discount?

Yes! All discounts currently active for online sales apply to SeaWheeze Shop purchases. Please follow the guidelines of your discount when purchasing SeaWheeze products.

Will there be a SeaWheeze Showcase Store at SeaWheeze in 2022?

We are closely monitoring the COVID-19 situation and while we cannot predict the future, we hope to reunite for the Lululemon SeaWheeze Half Marathon and Sunset Festival in 2022. The SeaWheeze Showcase Store at the Vancouver Convention Center has always been a big part of the event weekend and we plan to keep it that way!

Why is reflective gear so expensive?

Reflective products from the exclusive SeaWheeze collection are available this year at entry-level and premium prices, giving all guests the opportunity to take home a reflective piece. Our reflective styles are more expensive than other products due to the manufacturing cost of the reflective product.

Can I return something if it doesn’t fit?

We’re so excited and just can’t hide it. SeaWheeze gear is the last sale for those in North America. If you are in any of the international markets that have access to our SeaWheeze gear, you are entitled to a return or refund. Our international markets are subject to consumer laws that are unique to their region. Visit your store’s website for more information on return policies.

Why can people return in INTL markets and just because I’m in NA I can’t return or get a refund?

SeaWheeze gear will always hold a special place in our hearts, just like it does in your wardrobe. While we can’t get together at our SeaWheeze Showcase Store in Vancouver, we want to hold on to what makes the store special. This gear is limited edition and you won’t see a comeback for years to come. Just as all gear sold in the Showcase Store is final sale, so is this online version.

If you would like help with sizing or have questions about specific fabrics, please feel free to send us a direct message and we’d love to chat with you more.

Where can I find your size chart?

We use North American US sizing for our gear. Use our size charts found here or on each product page to find your local size.

What sizes are your products?

All of our gear is sized to North American US sizes. You can find the size on every product page online or on the product tag and label in stores.

I have questions about your events. Where can I find more information?

Here’s everything you need to know about lululemon events near you.

Do you have questions about a specific department?

We have the answers. Contact them below:

MEDIA

Contact our media team here.

INVESTORS

Get to know our investors here.

STRATEGIC SALES

Learn more about our strategic sales team here.

Under the “Care” tab on the product page you will find everything you need to know about caring for your equipment.

Will Brexit affect my order?

Our distribution center is located in the Netherlands. As the Brexit interim agreement between the UK and the EU ends on December 31, 2020, there may be extended terms between the EU and the UK from January 1, 2021. Therefore, please allow additional time for the arrival of your order. We work extensively with UPS to minimize delays and you can track your delivery using the tracking link in your shipping confirmation email.

If you send an item back to us, it will still be processed at our UK-based returns center within the advertised timeframe.

How long does it take for my order to be delivered to the UK?

After placing your order online please allow 1-2 business days to process and dispatch it from our distribution center in the Netherlands before tracking your order.

From the time they leave our warehouse in the Netherlands, it usually takes an average of 3-4 working days for deliveries to reach UK addresses. However, please allow more time in January and February 2021 as it may take longer for our courier partner to attend to new customs documentation requirements.

We will work hard with our courier partner to ensure you receive your order as quickly as possible.

How do you ship to the UK?

We use UPS. You can track your order after it is shipped.

Will I be charged additional costs?

No, there are no additional costs, duties or taxes to have your order delivered to a UK address and shipping is still free on all orders.

How do I return my UK order?

You can simply use our online portal to arrange a free UK return – see our returns and refunds information here. Returns must be made within 30 days of delivery date.

If you send an item back to us, it will still be processed at our UK-based returns center within the advertised timeframe.

Do I pay additional shipping costs when returning products from the UK?

No, there are no additional costs if you return your item(s) to us from a UK address.

How long does it take to get my return refunded?

Once we have received your return at our UK based returns centre, it will take 5-7 working days to process. Your money will then be credited back to your original payment method. Please note that depending on your bank, it can take up to 3-10 business days for the amount to appear on your bank statement.

Will the same products be available for UK customers?

Yes, the same range of products will be available to our UK customers.

I live in Northern Ireland. Will my order or return be affected?

We do not expect any delays on orders reaching guests in Northern Ireland. Please allow 1-2 business days for processing and shipping from our distribution center in the Netherlands before tracking your order. Deliveries then take an average of 4 working days to reach addresses in Northern Ireland.

There are no additional charges, duties or taxes for delivery of your order to an address in Northern Ireland.

I live in Guernsey and Jersey. Will my order or return be affected?

We do not anticipate any delivery changes or delays on orders going to guests in Guernsey and Jersey. Please allow 1-2 business days for processing and shipping from our distribution center in the Netherlands before tracking your order. It then takes an average of 3-5 working days for the deliveries to arrive.

Orders to addresses in Guernsey and Jersey are still subject to duties and taxes.

I live on the Isle of Man. Will my order or return be affected?

We do not anticipate any delivery changes or delays on orders destined for Isle of Man guests. Please allow 1-2 business days for processing and shipping from our distribution center in the Netherlands before tracking your order. It then takes an average of 3-5 working days for the deliveries to arrive.

There are no additional costs, duties or taxes to have your order delivered to an Isle of Man address.

Reading time: 6 minutes

Updated: 4/5/2019 | lululemon return policy

lululemon sent a letter to patrons explaining that their shipping and returns process is being delayed. Some customers see returns waiting to be processed within weeks or even months. Please be patient during this difficult time. The lululemon crew is working on a rough schedule to comply with the social distancing requirements set out by the local government where the returns warehouse is located in Washington state.

Response times via live chat, phone, and email are taking longer than usual. We recommend emailing the Guest Education Center (GEC) with any issues with your orders.

Thank you for your consideration and attention.

See lululemon return policy

Related: See lululemon’s COVID-19 announcement on their homepage.

lululemon activewear is expensive, and often you want expensive purchases to last a lifetime. Sometimes it doesn’t, and lululemon understands that (or at least it should). That’s why they stand behind their products and strive to make it right when things go wrong.

If the quality is not good enough, you are entitled to a return or exchange at lululemon. Read on to learn more about how lululemon returns work and if your item qualifies for the warranty promise.

What is lululemon’s return policy?

lululemon’s returns policy allows buyers to return full price products within 30 days for a refund using the original form of payment. The item must be in new and original condition.

The rip tag and product tag must be attached in order to receive a refund.

There are certain items that are considered final sale, even at full price. These non-refundable items include:

water bottles

Men’s and women’s underwear

socks

Swimwear without a protective lining

For online orders, lululemon offers free shipping AND returns.

How do lululemon returns work?

Stores allow you to submit your receipt within 30 days for a full refund on full priced goods. A representative will be happy to process your refund in the original form of payment if the refund is made within 30 days.

Online you need to login to your account and go to your order page. From there, click on “Order Details”.

If your item is eligible for a refund, you will have the option to click Return Item.

Fill out the form and download a return label. Drop off your return at your nearest USPS or Fedex office and allow approximately 7-15 days (or nearest billing cycle) for your return to be processed on the original payment form.

Are there any exceptions to the lululemon return policy?

There are some exceptions to refund payments that are beyond lululemon’s control. For example, if I buy online with PayPal and return it to the store, they usually refund with whatever form of payment I prefer. I usually go back to my debit card because it’s linked to my PayPal account.

I also once returned an item that I bought internationally. They ended up refunding the ticket price in store and not the actual value of the item I bought it from.

I bought a pair of leggings in Vancouver, BC, Canada for $98 CAD and returned them in Seattle, Washington for $98.

After that, I realized I had made money by returning it in the US!

Added to this is lululemon’s promise of quality, which extends to all items, even if they are sale items. The lululemon quality promise guarantees that its products will work for at least 5 years.

Now they’ve ruled out their popular Align leggings because they’re so fragile. You can always try to return them. You never know if you’re going to get a forgiving sales rep.

What about sale items?

All sale items, often referred to as “We Made Too Much” or WMTM, are FINAL SALE.

WMTM items cannot be exchanged or returned. Sale items are identified with a purple sticker on the label and the price ends with a number 9 (see image below).

If something is on sale, make sure you love something before you buy it. Try it in store. If you’re having trouble finding an item, call the store and speak to an educator (Lululemon employee) who will help you locate the item to try before you buy.

You can also use the lululemon app to find out where a specific sale item is in stock.

Related: Lululemon Glossary and Acronyms You Should Know

Are there exceptions to the WMTM return policy?

lululemon has been sued in Australia for its return policy on WMTM items. It was deemed misleading by consumers and they were fined A$32,400.

Under Australian Consumer Law, defective products entitle a customer to a refund or exchange.

Ultimately, lululemon will replace any faulty item in any country.

How does the lululemon guarantee work?

However, the lululemon guarantee applies to all products, including WMTM goods.

Guarantees are granted on a case-by-case basis. lululemon will normally attempt to repair your product prior to refund or exchange. They do this by outsourcing to seamstresses who can fix seams, buttons, zippers, etc.

If a product can’t be repaired, you’ll receive a refund, a gift card for current value, or exchange your item in-store for something new.

The period within which lululemon is willing to honor its product warranties can range from 2 to 5 years.

It depends on the educator or GEC representative you are interacting with and whether the product you are bringing in is damaged due to normal wear and tear OR whether it is actually a manufacturing issue.

If the damage is due to normal wear and tear, they most likely will not honor their quality guarantee.

Contact GEC to inquire if your item falls under the warranty policy.

Contact GEC

See also: Tips and tricks for shopping at lululemon

What does a Lululemon repair look like?

The repaired seam will never look like the original and in some cases even worse! If the stitching is visible anywhere and looks awful, I recommend speaking to a manager and getting a refund or a replacement pair.

Below are some examples of how a broken seam is repaired.

When is lululemon’s quality guarantee null and void?

Here are the reasons why lululemon would not live up to its quality guarantee:

Products with advertising screen prints and designs. This would mean that you most likely received this item for FREE.

. Altered items (e.g. hemmed pants and jackets, sleeves, any other customizations to your clothing not made by lululemon)

Products older than 5 years.

Products without a receipt. However, you may be able to find a friendly educator or Guest Education Center (GEC) representative who is willing to trade in an item for you. GEC is lululemon’s customer service department, available via email, phone, and live chat.

The item is fake. Educators can tell when something is not authentic and make no guarantees about replicas.

UPDATE: As of September 2019, Lululemon has made pilling a quality issue. This means that if your product contains pills, you are no longer allowed to return it due to manufacturer defects or quality issues. This is really unfortunate because many of their Align leggings eventually pill.

We hope this has been helpful in explaining what falls under lululemon’s returns and warranties. If you have any questions, feel free to leave them in the comment section!

If you liked our lululemon returns and warranty guide, please consider pinning it on Pinterest!

Want to learn more about Lululemon? We have an entire resource page for everything Lululemon related. Please take a look! If there are any other topics you would like us to shed some light on, please let us know!

Thank you for your visit today! If you found this encouraging or informative, please connect with us on Instagram, Youtube, Pinterest, Facebook or Twitter. We’d love to meet you! Sign up for our monthly newsletter for updates and more. We promise we won’t spam you! Feel free to unsubscribe at any time. For more fitness fashion discounts and offers, visit our fitness trainer discounts and brands directory or check out the list of popular brands coupon codes. If you are a brand and would like to send a product to us for review, please use this form to get in touch with us. This site uses affiliate links. Clicking on or purchasing through an affiliate link may result in commissions for us which help keep the content flowing and the lights on at Schimiggy Reviews. You can read more about this in our privacy policy.

If the quality is not good enough, you are entitled to a return or exchange at lululemon. Read on to learn more about how lululemon returns work and if your item qualifies for the warranty promise.

WHAT IS LULULEMON’S RETURN POLICY? lululemon’s returns policy allows buyers to return full price products within 30 days for a refund using the original form of payment. The item must be in new and original condition.

The rip tag and product tag must be attached in order to receive a refund.

There are certain items that are considered final sale, even at full price. These non-refundable items include:

Water bottles Men’s and women’s underwear Socks Swimwear without a protective lining

For online orders, lululemon offers free shipping AND returns.

How do lululemon returns work? Stores allow you to submit your receipt within 30 days for a full refund on full priced goods. A representative will be happy to process your refund in the original form of payment if the refund is made within 30 days.

Online you need to login to your account and go to your order page. From there, click on “Order Details”.

lululemon order page schimiggy reviews

If your item is eligible for a refund, you will have the option to click Return Item.

lululemon order details page to find the return option lululemon order details page Fill out the form and download a return label. Drop off your return at your nearest USPS or Fedex office and allow approximately 7-15 days (or nearest billing cycle) for your return to be processed on the original payment form.

Are there any exceptions to the lululemon return policy? There are some exceptions to refund payments that are beyond lululemon’s control. For example, if I buy online with PayPal and return it to the store, they usually refund with whatever form of payment I prefer. I usually go back to my debit card because it’s linked to my PayPal account.

I also once returned an item that I bought internationally. They ended up refunding the ticket price in store and not the actual value of the item I bought it from.

I bought a pair of leggings in Vancouver, BC, Canada for $98 CAD and returned them in Seattle, Washington for $98.

After that, I realized I had made money by returning it in the US!

Added to this is lululemon’s promise of quality, which extends to all items, even if they are sale items. The lululemon quality promise guarantees that their items will work for at least 5 years.

Now they’ve ruled out their popular Align leggings because they’re so fragile. You can always try to return them. You never know if you’re going to get a forgiving sales rep.

What about sale items? All sale items, often referred to as “We Made Too Much” or WMTM, are FINAL SALE.

WMTM items cannot be exchanged or returned. Sale items are identified with a purple sticker on the label and the price ends with a number 9 (see image below).

lululemon markdown tag purple sticker lululemon tag markdown with the purple sticker

If something is on sale, make sure you love something before you buy it. Try it in store. If you’re having trouble finding an item, call the store and speak to an educator (Lululemon employee) who will help you locate the item to try before you buy.

You can also use the lululemon app to find out where a specific sale item is in stock.

Related: Lululemon Glossary and Acronyms You Should Know

Are there exceptions to the WMTM return policy? lululemon has been sued in Australia for its return policy on WMTM items. It was deemed misleading by consumers and they were fined A$32,400.

Under Australian Consumer Law, defective products entitle a customer to a refund or exchange.

Ultimately, lululemon will replace any faulty item in any country.

HOW DOES THE LULULEMON GUARANTEE WORK? However, the lululemon guarantee applies to all products, including WMTM goods.

Guarantees are granted on a case-by-case basis. lululemon will normally attempt to repair your product prior to refund or exchange. They do this by outsourcing to seamstresses who can fix seams, buttons, zippers, etc.

If a product can’t be repaired, you’ll receive a refund, a gift card for current value, or exchange your item in-store for something new.

The period within which lululemon is willing to honor its product warranties can range from 2 to 5 years.

It depends on the educator you are interacting with and whether the product you are bringing in is damaged due to normal wear and tear OR whether it is actually a manufacturing issue.

If the damage is due to normal wear and tear, they most likely will not honor their quality guarantee.

See also: Tips and tricks for shopping at lululemon

What does a Lululemon repair look like? The repaired seam will never look like the original and in some cases even worse! If the stitching is visible anywhere and looks awful, I recommend speaking to a manager and getting a refund or a replacement pair.

Below are some examples of how a broken seam is repaired.

lululemon Broken Seam on Fast & Free Tights Broken Seam on Lululemon Fast & Free Leggings. (from reddit)

Lululemon Seam Repair on Fast and Free Leggings Lululemon Seam Repair on Fast and Free Tights (from Reddit) WHEN IS THE LULULEMON QUALITY GUARANTEE VOID? Here are the reasons why lululemon would not live up to its quality guarantee:

Products with advertising screen prints and designs. This would mean that you most likely received this item for FREE. Altered items (e.g. hemmed pants and jackets, sleeves, other adjustments to your clothing not made by lululemon) Products older than 5 years. Products without a receipt. However, you may be able to find a friendly educator or GEC representative willing to exchange an item for you. The item is fake. Educators can tell when something is not authentic and make no guarantees about replicas. UPDATE: As of September 2019, Lululemon has made pilling a quality issue. This means that if your product contains pills, you are no longer allowed to return it due to manufacturer defects or quality issues. Unfortunately, that’s because many of their Align leggings eventually fray.

We hope this has been helpful in explaining what falls under lululemon’s returns and warranties. If you have any questions, feel free to leave them in the comments section!” }

Looking to upgrade your workout gear? You are in the right place. Though sports retailer Lululemon can seem pricey, there are ways to shop smart and really get your money’s worth. Between an amazing return policy, price matching, weekly sales and more, quality workout gear is much more achievable. Take a deep breath and exhale because your next Lululemon shopping spree will be completely stress-free when you read these Shopping Secrets from Former Employees.

Take a look at these Lululemon shopping secrets you need to know for your next purchase.

Lululemon adds a new product to its website every Tuesday at around 6:15 p.m.

If you want to treat yourself and splurge on the new, new, according to The Krazy Coupon Lady, Lululemon adds new products to the “What’s New” section of their website every Tuesday around 6:15 p.m. No discount is given, but the retailer always starts with limited stock to stimulate demand, which means the item will most likely be sold out. We suggest that you don’t wait if you want and need something urgently.

The return policy is pretty lenient, even if it’s outside the return window

Spending over $100 on a pair of leggings can seem reckless, but Lululemon’s return policy is very forgiving. According to a Yahoo article, the brand will take back almost anything outside of the return window and trade it in for something new. The retailer clearly stands behind their products and genuinely cares about quality assurance and customer satisfaction.

Lululemon’s We Made Too Much sale starts every Thursday morning

Did someone say sell out?! According to The Krazy Coupon Lady, Lululemon has its weekly “We Made Too Much” sale that starts every Thursday morning. This includes online and in-store discounts, and apparently the best time to shop online is between 11am and 12pm. online and in the morning when you shop in-store.

Out of stock items can be purchased directly from any store in the country, plus free shipping

Waiting for something to go on sale can seem like a dangerous waiting game, as popular sizes are always the first to sell out. According to this Yahoo article, if an item in your size is sold out, go online and select “Find in store”. Next, call the store (within your country) and ask them to send a charge. You pay for the item over the phone and receive the sales price in the shop. Best of all, the store will ship the item directly to your home with FedEx absolutely free.

Lululemon always adjusts the price when in-store items appear cheaper online

Lululemon doesn’t like to mislead its customers. So if you come across an item online at the store that is cheaper, the store will match the price without questions as stated on The Krazy Coupon Lady. The same is true when you buy something online that appears cheaper in store. Just bring the online receipt and people there will honor the lower price.

Try snagging a discounted gift card to save 5-7% on your purchase

Treat yourself to a discounted Lululemon gift card if you’re trying to be frugal. There are certain websites like GiftCardGranny that usually offer a range of different savings. If you shop through one of these sites you can save around 5-7% on your purchase and many offers are e-gift cards meaning you don’t even have to wait for them to arrive in the mail.

Lululemon offers free hems and repairs—even if you’ve purchased a used item

Lululemon offers free hems for tops and bottoms, and you don’t even have to show tags or a receipt. Even if you bought the item used, the dealer will make this change if you wish. Another shopping secret is that Lululemon will also mend any torn seams or holes, meaning your leggings will truly last you a lifetime.

If you change your mind, online returns always have free shipping

One of the biggest disadvantages of online shopping is the cost of returning an item that doesn’t fit. Luckily for you, Lululemon not only offers free shipping, but also free returns. All online orders come with a prepaid returns label, so you can rest assured that even if it wasn’t right the first time, you’ll eventually get the right size.

Enter your phone number at checkout so you can make returns without a receipt

Receipts can be easily misplaced, but Lululemon allows returns without a receipt if you follow these steps, according to The Krazy Coupon Lady. Make sure you have an online account and include your phone number at checkout when checking out. This records your transaction so you don’t have to worry about not getting your money back if you lose your receipt.

The brand loves to surprise customers with random acts of kindness

Lululemon has a surprise and delight policy where every store is given the opportunity to “surprise and delight” every customer in the store for any reason.

Join The Sweat Collective to receive perks and discounts

If you teach group fitness, personal training, or run a community running club, you can join the Sweat Collective to receive discounts on your purchases. Lululemon wants you to redo his attire, so see if you qualify for these perks.

Discounts for military/first responders and medical personnel

Lululemon is offering a 25% discount to North American active-duty, reservist military members and their spouses, veterans, active-duty emergency responders, and nurses, physicians, and paramedics working in hospitals, acute care facilities, and long-term care facilities. You must present a valid government issued ID at the time of purchase and the discount is only valid in stores!

Black items are the hardest to find on sale

Black leggings, tank tops and bras are rarely found on sale or in the outlets. If you find these coveted pieces on sale, we encourage you to buy them right away! This also leads to the point that if you really love a pair of black pants or leggings, it can be a good idea to bite the bullet and buy full price.

Shop at the outlet

If you’re lucky enough to have a Lululemon outlet nearby, then check out the premises first before heading to a regular Lulu store. Although many of these items will be on the colorful side, there’s no doubt that you’ll definitely make some savings!

Use the Lululemon app

Download the Lululemon app to make your in-store shopping experience even better! You can scan barcodes on items you like to open a product description, ratings, and reviews page on your phone. Also, you can check online stock if your size is not available in store.

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Everyone’s favorite high-end fitness brand, Lululemon, had a great 2018, according to the company’s earnings report on Wednesday. The brand beat expectations for revenue and earnings per share, sending its stock up 9%. The brand’s same-store sales rose 16% in the fourth quarter of 2018.

With business booming, don’t expect to see a glut of deals from Lululemon. So how can a savvy shopper find savings and still enjoy the popular yoga and athleisure brand? Joanie Demer from The Krazy Coupon Lady shares some tips on how to save when you shop in-store and online.

In search of discounts

“We don’t save 50%, 60%, or 70% when shopping for Lululemon sales,” says Demer. “Really, 20% is pretty exciting, 30% is really exciting, and if you’re expecting 40% off, you better be at a Lululemon store.”

If you’re looking for savings, it’s best to prioritize based on what you can reasonably expect. For example, the hardest thing to save on at Lululemon is black tights. It’s generally easier to save on tops, accessories, or anything that’s patterned.

“If you’re looking for black tights, you might not want to wait forever for a sale,” says Demer. “But if you see a floral print you love, chances are that item will go on sale while stocks last.”

The Secret of “Fee Shipping”

The Lululemon Shopping Sale has an open secret you can take advantage of: the Charge Send.

Charge shipping is essentially placing an order over the phone, and it’s handy if you find an item for sale in the store that you want but isn’t in your size. You can use the Lululemon app to check availability anywhere else in the country, then call that store and buy it over the phone.

Every Lululemon location ships products to you for free, and you even get the free bag that only comes with in-store purchases, which you don’t get when you shop online.

When to look for savings online

When you’re looking for the best Lululemon deals online, planning your week is key. The retailer brings new goods online around 6:15 p.m. EST every Tuesday. And when it comes to new sale items, discounts are announced every Thursday morning, typically between 10:00 am EST and 11:00 am EST.

The story goes on

The main event

By far the holy grail of Lululemon sales is the warehouse sale, which typically takes place once a year in the spring in a rotating US city. The event attracts tens of thousands of shoppers in pursuit of some of the retailer’s biggest discounts.

“Women actually plan trips around this sale, that’s how big the business is,” says Demer. “It’s worth the hype. The savings are over 50%.”

In addition to reduced prices, shoppers can expect further savings as storekeepers introduce increased savings at random to keep the crowds moving during the sale.

“They’re actually going to randomly call, you know, an extra 10% discount for anyone who checks out in the next 15 minutes,” says Demer.

If you can’t make it to the sale yourself, you can still reap the benefits by checking eBay right after the sale. Despite the fact that Lululemon limits clearance sale buyers to 25 items to discourage resellers, there’s still a noticeable surge of new Lululemon gear – and great prices – on the auction site this time.

The Employee Discount Hack

Despite all of these great ways to save on Lululemon merchandise, the absolute biggest discount can’t be beat – the employee discount. Lululemon employees enjoy a 60% discount, but to take advantage of this, you would need to find a job there. However, you must work 25+ hours per week to qualify, so this option is really only for those who are genuinely committed to maximizing their Lululemon savings.

Or, Demer says, “You know, just befriend someone who works there.”

Follow Ned Ehrbar on Twitter.

READ MORE WOMEN + MONEY:

Craftsmanship: Mindful Intent

It takes hundreds of hours of meticulous tailoring to create a garment that fits and works so well it almost feels like wearing nothing at all. Every single detail, from the way our gear wicks sweat away from your skin to how we get seams out of the way, is thought through with relentless attention. There are no shortcuts and we wouldn’t want it any other way.

If our product doesn’t work for you, we’ll take it back.

Standard shipping Express shipping Priority shipping (2-6 business days)

It’s about us! (2-4 business days)

$20.00 (2-3 business days)

$30.00

Shipping times reflect total order processing and shipping times. Your gear will be processed and shipped within 1-2 business days of the order date – you can also check the status of your order HERE.

Take a deep breath – we have answers to your most pressing shipping questions.

SHIP TO P.O. BOXING OR RURAL ZIP CODE?

Yes, but we cannot guarantee express or overnight delivery to PO Boxes. Boxes or rural postcodes – choosing standard shipping is the way to go.

Please note that if you have a rural US address or live in Hawaii, Alaska, or Puerto Rico, you cannot order hazardous materials, including aerosols.

DO YOU SHIP TO AN APO/FPO/DPO ADDRESS?

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days.

What do I do if my tracking shows my order has been delivered and I haven’t received my package?

Our GEC is here to help. Contact us with your order ID, tracking ID, full name, email address, shipping address, courier name, shipping date and the missing items from your order.

For our GEC opening times and contact information, click HERE.

Why are there shipping restrictions for my Selfcare order?

If you are located in Hawaii, Alaska, Puerto Rico or have a rural US address, you cannot order hazardous materials including aerosols. If you are located elsewhere in North America, all hazardous materials, including aerosols, must be shipped via standard ground shipping.

I LIVE IN PUERTO RICO. WHAT ARE THE SHIPPING COSTS AND WHEN WILL I RECEIVE MY ORDER?

If you live in Puerto Rico, shipping is free. You will receive your order 2-7 business days after it leaves our distribution center.

If you have more questions, we have answers. Our GUEST EDUCATION CENTER can help.

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One of the main reasons I don’t “buy all Lululemon” is because I’ve had a consistent experience with pills.

No matter what I do, my lululemon Align leggings pill in between and sometimes on the front and back of my thighs. It’s unsightly, itchy, and quite annoying considering I paid over $100 for it.

My thighs rub against each other 24/7. This promotion is endearingly nicknamed “Chub Rub”. It doesn’t matter if you’re thin or fat, chub rub can happen to anyone.

This could be because of your size or because your bones are aligned in an odd way.

Even when I was 15 pounds lighter, I still had chub rubs. Chub friction is the main cause of pilling.

Other causes include regular wear and tear, overuse, and brushing against abrasive surfaces such as stone, cement, velcro, or brick.

I was fortunate enough to be able to test ALL the Lululemon fabrics listed below. I have listed a description of the fabrics along with how to prevent and remove pilling if it occurs. Read the descriptions to find the perfect fabric for your lifestyle.

Related: Best Cloth Razors for Removing Pilling and Loose Threads

lululemon fabric descriptions + How to prevent and remove pilling from leggings

#1 Everlux

Description Everlux is lululemon’s latest fabric technology. The fabric has a double knit structure that makes it indestructible yet super comfortable and lightweight. Fabric Feel Feels like thicker Luxtreme or Nulux

Super soft and buttery smooth surface

light fabric

Offers 4-way stretch with excellent shape retention

The fabric quickly wicks away moisture to keep you dry 24/7. I’ve worn my Everlux pants 5 times and they don’t pill. But I have the feeling that at some point it could be enough. The fabric is VERY similar to Ultracor fabrics which shed after 10 wears. Products made with this fabric in motion Tight, cropped and short to avoid pilling Leggings don’t pill.

#2 Luna

Description Soft brushed fabric that gives a huggable feel. Luon Options: SERIOUSLY LIGHT™ LUON: A barely noticeable version of Luon® fabric. The fabric is lightweight and perfect for hot climates and workouts.

LIGHT LUON®: Light Luon is a lightweight version of our signature Luon fabric. It’s perfect to wear alone or layered.

LUON®: The Luon fabric is breathable and cotton-soft. This performance fabric has four-way stretch and is ideal for yoga, barre and all studio activities.

FULL-ON® LUON: A tightly knitted version of our Luon fabric. Full-On Luon is a performance fabric that offers support and coverage with a cotton-soft feel. Fabric feel The fabric feels brushed and super soft. The fabric stretches a lot and sometimes even stretches. does it have pill Luon will eventually pill over time even if you don’t have a chub rub. Pilling can occur when the fabric rubs against itself or against the skin. Pilling mainly occurs on the surface of the fabric and crotch of pants made with Luon. Products made from this fabric Wunder Under Pant/Crop (WUP/WUC)

Cool Racerback (CRB)

Power Y tank

Define jacket

Stride Jacket How To Prevent Pilling You can make an effort to wear these leggings during low to moderate impact sports to avoid pilling.

Prolonged use and washing will cause pilling. Wear it several times before washing your Luon.

If pilling has occurred, use a rechargeable electric fabric shaver to remove the pilling.

#3 Luxury

Description Luxtreme is lululemon’s performance fabric. It is pressure resistant and has a smooth feel. Luxtreme options: LIGHT LUXTREME ®

LUXTREME®

FULL-ON LUXTREME® fabric feel The fabric has a smooth yet soft hand. The fabric offers a lot of stretch, but not as much as other fabrics. The fabric is very durable and doesn’t pill easily. does it have pill Luxtreme will eventually pill over time. Depending on the pressure, the pilling can take place more slowly. Products made from this fabric All The Right Places (ATRP) Pant and Crop

Free to Be bras

Miracle Under Crop/Pants

On The Fly Pant, Crop And Short How To Prevent Pilling You can make an effort to wear these leggings during low to moderate impact sports to avoid pilling.

Prolonged use and washing will cause pilling. Wear it several times before washing your Luon.

If pilling has occurred, use a rechargeable electric fabric shaver to remove the pilling.

#4 Nulu

Description Fabric with a bare feel that doesn’t compromise on performance. Fabric Feel The fabric has a brushed and buttery soft feel. The fabric is super light and intended for low to medium impact sports. Get your true greatness in Nulu. does it have pill Nulu MAKES PILLS Products Made From This Fabric Align I/II Pants And Crop How To Prevent Pilling You can make an effort to wear these leggings during low to moderate impact sports to help prevent pilling.

Prolonged use and washing will cause pilling. Wear it several times before washing your Nulu.

If pilling has occurred, use a rechargeable electric fabric shaver to remove the pilling.

#5 Nulux

Description Nulux was modeled after their Nulu nudity sensation fabric. lululemon wanted to make a similar version for high-performance sports. You did the job VERY well. Fabric Feel Fabric is silky soft to the touch and stretches more than other Lululemon fabrics. People have downsized in Nulux products. I order my Nulu in my true size. does it have pill Nulux does NOT pill. I’ve worn my Nulux more than 10 times and I haven’t had any pilling experience yet. Products made from this fabric Fast & Free Tight

Miracle Under Pant/Crop (this was unsuccessful as the fabric was too stretchy and people had problems with pants falling down). This is not how you prevent pilling pilling.

#6 Silverescent®

Description Silverescent® is a soft, mesh-quality knit fabric that doesn’t stink thanks to X-STATIC technology. Fabric Feel Comes in 2-way and 4-way stretch. Feels light yet sturdy and thin. Swift reminds me of raincoat fabrics without the waterproof properties. does it have pill Silverescent® fabric pills where it rubs against fabric or skin. I’ve seen pilling under my armpits, mostly with silver colored fabric. Products made of this fabric are quickly short- and long-sleeved

Swiftly Racerback Tank Top How to Prevent Pilling Wear a vest or jacket over your Silverescent to prevent pilling.

Increasing size can also prevent this.

#7 Fast

Description Soft, brushed fabric that offers a light hug feeling. Swift Options: SWIFT: Strong and lightweight two-way stretch fabric that can take it all.

SWIFT ULTRA: Woven for strength and performance without bulk. This 4-way stretch fabric moves with us but doesn’t stick.

SWIFT ULTRA LIGHT: The lightweight, four-way stretch version of our Swift fabric is woven to provide protection and airflow without bulk. It’s almost like being naked. Fabric Feel Comes in 2-way and 4-way stretch. Feels light yet sturdy and thin. Swift reminds me of raincoat fabrics without the waterproof properties. does it have pill Swift fabric does not pill. Products from this fabric speed shorts

Dance Studio Pants (DSP) How to prevent pilling Not applicable

Other lululemon substances PILLS

Herringbone: Pills like crazy! I’ve had my fishbones for 3 years and they pill as soon as I start walking around in them. The pilling can be easily removed with an electric razor and the leggings are said to be made of Luon. They’re also thick enough that shaving and pilling won’t thin the fabric. Pique: This fabric resembles the herringbone pattern but is slightly thinner. The fabric has a more compressive fit than herringbone and doesn’t pill as much. Pilling can also be removed with an electric razor.

How to remove pilling from leggings

#1 With an electric fabric razor

This is our favorite way to remove pilling from my gym wear. We use a corded electric shaver so we don’t have to buy batteries.

If you want it completely wireless, we recommend the rechargeable cloth shaver from Magictec. It’s compact, USB rechargeable, and highly rated on Amazon.

Related: Best Cloth Shavers to Get Rid of Pilling

When using an electric fabric razor, keep the pressure of the razor light against the fabric to avoid creating a hole in the fabric.

It should take less than a minute for your leggings to feel like new again (see image below).

#2 With a disposable razor

I haven’t tried this method but it seems to work. Keep a disposable razor handy to remove pilling if it occurs.

I would keep it in one area with all my sewing and knitting tools. Also, consider using it on other garments that pill, like sweaters and shirts.

I hope this guide has been helpful in shed some light on which Lululemon fabrics are prone to pilling and what you can do about it. If you have any other tips, please leave them in the comment section of this post. Thanks for your visit!

If you liked this post, you might also like these:

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You can’t walk into a yoga studio or trendy health club these days without seeing someone wearing Lululemon. The Canadian athleisure brand has taken the yoga world by storm, earning a solid reputation for their luxurious workout gear and cult following.

Of course, their attention to quality at the highest level, delicious details and brand awareness comes at a high price. Some of us hesitate before spending $50 on a sports bra or $100 on a pair of leggings. Will they fit right? Can I return them? How long do Lululemon leggings last? What if they don’t live up to all the hype?

If you’re confused about Lululemon sizing, returns, warranties, exchanges, alterations, and customer service, I’m here for you. Lululemon is a brand unlike any other, and their unique way of doing things can be a little intimidating for the uninitiated.

After years of indulging in high-end gym apparel, I’ve learned all the ins and outs of getting what I pay for with Lululemon. And to be honest, I was quite impressed. Whether it’s your guilty pleasure or a regular investment, Lulu yoga gear should work both on and off the mat. Here’s everything you need to know about Lululemon clothing:

Lululemon sizing

A lot of people get confused by Lululemon sizing because it’s based on the old-school numeric sizing spectrum (size 2-12) rather than XS to XL. Some bottoms also include size 0 and 14-20. To make things a bit more confusing, leggings are listed in sizes 0-20, while tops can be listed by numeric size (0-20) or alpha size (XS-XL).

Each product is a little different due to proprietary fabrics and unique silhouettes. That being said, Lulu’s sizing charts tend to be fairly accurate, and most customers report a near-perfect fit when taking their measurements correctly.

There are separate size charts for bras, tops, shorts, socks, pants, coats, lingerie, skirts and swimwear so you can really get your size right. Here are the quick links:

How to recognize the size of Lululemon

The easiest way to determine your Lululemon size is to buy a basic sewing tape and take your measurements.

Sports bra size

Sports bras also have a numerical size (2-14), but the size chart will help you figure them out based on clothing size (XXS-XXL) and band size (28-42). They even have a bra quiz to help you find the best size for you.

Measure your band size by wrapping the measuring tape around the smallest part below your breasts.

Lululemon designs bras with cup size in mind, but this is listed with each model rather than requiring a measurement.

For example, the Energy Bra is designed for medium support of B-D cups, while the AirSupport Bra offers high support of C-DDD cups. If you search for e-cups, you’ll see a DDD label for the same fit but with a different name.

Lululemon tops size

Tops are primarily based on bust or bust measurement. Wrap the tape measure around the fullest part of your bust to get this measurement. Then use your standard top size as a guide. When in doubt, choose a larger size so you don’t get squeezed out of your range of motion.

Pants and leggings sizes

The size of the bottoms is based on three measurements:

waist

hips

length (inseam)

Measure your waist by placing the flexible tape measure around the narrowest part of your stomach. Do this after exhaling and maybe even after a meal to make sure you don’t accidentally measure too restrictively.

To measure your hips, stand with your feet together and guide the tape measure down to the top of your hip bones. Wrap tightly around the widest point of your hips.

The inseam is the distance from the crotch to the top of the hem. Each product has a different length and some have different options. Luckily, Lululemon offers a free hemming service for leggings and pants, as well as many other products. So you don’t have to worry too much about this one.

Keep in mind that Lulu sizes do not necessarily correlate to your dress size or the standard jean size of other clothing items.

Lululemon size guide

If you think you’re between sizes or really can’t figure out which fit is best for you, I highly encourage you to take advantage of Lululemon’s great customer service. You can book a free online video chat online for sizing help, or ask in store for assistance so a Lulu expert can help you find the perfect fit.

The great thing about Lululemon is the attention to detail, both in product design and customer service. They genuinely want to help you find the perfect fit and will go to great lengths to do so. I was guided by customer service in taking my measurements and finding my exact size during the online purchase. In store, the experience is even better. So don’t be afraid to ask for help!

How does Lululemon fit?

When it comes to fit, each product is slightly different. Most Lulu customers report that Lululemon pants fit true to size. The Lululemon reviews section of each product is usually the easiest way to tell, as reviewers are asked for their “usual size” and “ordered size.”

Do Lululemon leggings run large or small?

As a rule of thumb, Lulu tights, leggings, and tops run true to size, but joggers and sweatshirts can run larger or smaller depending on how roomy or “relaxed” you prefer the fit to be.

For example, someone who wears a size 4 in jeans might need a size 6 in certain leggings like the Wunder Under High Rise Tight, but they might prefer a 4 in the Relaxed High Rise Jogger because they tend to run in the larger size . Likewise, many women in sizes 10-12 prefer a 12 for Wunder Under Tights and a 10 for Joggers.

How do I know if my Lululemon leggings are too small?

Luxtreme and Luon fabrics are exceptionally stretchy, but once put on should be matte and knee-high. If you can partially see through the fabric, it is best to enlarge it so it doesn’t restrict your movement or reveal your feminine parts.

You can stretch the Luon fabric widthways with your hands to see if light shows through, showing you what the sheen of a too-small fit can look like. Anything shiny or see-through is a sure sign that your leggings are too small.

Size recommendations and give away Lululemon

If you don’t have a tape measure or are buying as a gift, you can also deviate from the model size recommendations listed under each product.

For example, these full length, mid rise dance studio pants were photographed on a model named Hayley who is 5ft 7″ and wears a size 4. This method isn’t foolproof, but it can make it easier to gauge where you or the person you’re buying fits the size spectrum.

As you will see below, the return policy is quite generous and if you buy the wrong size as a gift, you don’t have to worry. When in doubt, buy a Lululemon gift card. Gift cards never expire, have no transaction fees, and they’ll love it just as much.

Lululemon Return Policy

If you ordered the wrong size or fit, or just don’t love your new gear, don’t sweat it. The great thing about Lulu’s return policy is that all newly purchased goods can be returned in-store or by mail for free.

How to make a Lululemon return

Lululemon returns are really straightforward. Online you can simply use the self-service return option. For in-store returns, bring your receipt and new gear. In both cases, your equipment must be unwashed, unworn and still have the tags attached, otherwise it will not be accepted. In the case of bathing suits and underwear, the sanitary pad must still be intact.

A Lululemon online return typically takes 3-5 business days, while a personal return is instant. Don’t worry, you can fully return items purchased online by taking them to a local store as well.

The return window is exactly 30 days after purchase. Lulu’s return policy is generous during the holiday season: anything purchased between October 21st and December 24th can be returned or exchanged through January 23rd.

final sale item

However, anything purchased from We Made Too Much sales is a final sale and cannot be returned or exchanged. Most Lululemon outlet stores have the same policy.

If you have ordered an “As New” product, you can return it via the “As New” returns portal. The process is really simple: just enter your order number and last name to find eligible returns. Unfortunately, in this case you will have to pay for the return shipping.

Lululemon Exchange Policy

If you accidentally got the wrong size or color, Lulu gear can only be exchanged in person at a Lululemon store. If you want to exchange an item you bought online, you can also do this in store or simply return it and order a new one.

Exchanges work very much like returns: you have 30 days from the date of purchase, items must be unworn and unwashed, tags must be attached, and you need your proof of purchase.

We Made Too Much items are still on sale and cannot be exchanged, so make sure you get the right size or you’ll end up gifting them or reselling them on Poshmark.

Lululemon Customer Service

Lululemon has one of the most responsive customer services around. Whether you’re shopping online or in person, you’ll get a special experience from experts who really know what they’re talking about and seem genuinely passionate about the product. On my recent visit to a local Lulu store I had leggings and a sports bra fitted and was very impressed with the friendliness and professionalism.

Your new virtual shopper is surprisingly helpful with sizing, styling, gift ideas, and other recommendations. You can also book a personal shopping appointment at your local store.

They also offer live chat, phone, and email customer support for questions you can’t find answers to in their FAQs. The Guest Education Center provides a quick and easy way to ask questions via live chat with Lululemon educators.

When will Lululemon be refilled online?

There are many rumors about the exact times and days that Lululemon will replenish its gear options. Online, this is typically around 6:00 p.m. Eastern Time on a Tuesday afternoon or evening. That’s when Lulu fanatics have the best chance to jump on new products and sold-out items.

In stores, some say the same is true. Others say stores restock three times a week (usually Mondays, Tuesdays, and Thursdays). But the truth is that every store is different. Perhaps you can ask your favorite local Lulu rep for the inside information.

Lululemon changes

Lulu’s commitment to customer service and quality products is more than just talk. They actually support their products with supplemental change services in all of their stores. Yes, you can have your yoga gear hemmed or altered by a professional Lululemon tailor for FREE!

This is how it works:

Try on pants or a top in the store, or bring a Lululmeon garment you’ve already purchased (no tags or receipt needed). the shoes you want to wear with the outfit so they have the right hem length

Some feature items cannot be hemmed if they have cuffs, drawstrings, buttons, zippers, etc. Lululemon’s professional tailors will seam them and you will be provided with a “hem receipt” to keep until you collect your gear in approximately 3-7 days depending on the store

Lululemon Guarantee

Quality is at the heart of everything Lululemon does, so it’s no surprise they offer a Lululemon Guarantee to back up their products. If something doesn’t work or last past its reasonable lifespan (e.g. your leggings rip within a few months of purchase) they will take them back and replace them for you.

This kind of “Lululemon Lifetime Guarantee” is actually called their quality promise. It’s all about durability and function, but of course the guarantee doesn’t apply to everything bought used or new.

Lululemon clothing is designed to be durable and durable in the activities it’s designed for: yoga, running, working out and sweating. With the right size and care, these products should really provide many years of regular use. If there is a manufacturing defect or a lower quality garment, Lulu stands behind its products 100% and will replace it.

This is another reason why Lululemon fans are so excited about this brand. They practice what they preach and back their luxury price tags with genuine functionality and style.

How long do Lululemon leggings last?

On average, Lululemon leggings will last 2-5 years with proper care. Some women I know have had their Lulus for almost 10 years! Yogis and runners often brag about how durable their leggings really are. They stand up to daily wear and tear and stand up to regular washes (if you wash them properly).

The only reasons a pair of Lululemon leggings wouldn’t last many years are: 1) they were improperly washed or cared for, 2) they were wrongly sized to begin with and/or they had weight fluctuations that altered the fit, or 3) there was a manufacturing defect where the promise of quality comes into play.

moral of the story? Wash your Lulu leggings cold or on a gentle cycle and tumble dry low or air dry. Avoid exposing leggings to sharp objects that could affect the durability of the fabric. And be sure to wear them all the time to enjoy the quality of the product for as long as possible.

Lululemon reviews

Lululemon clothing has some of the best reviews you will find for any sports brand. From the fit, to the style, to the feel, to the function, customers usually rave about it in the review section of online products or in person at the gym.

All you have to do is scroll down under any product listing or simply ask anyone you spot with the signature A-shaped logo. Every woman I’ve ever asked, “Were those Lululemon leggings worth it?” replied, “Honestly, they were worth every penny.”

There’s a reason they say, “Once you go Lulu, you never go back.” Cheap yoga gear just can’t keep up.

Final Thoughts

Whether or not you have an extra chunk of change for new yoga gear at the end of the day is a matter of personal choice. But if you want to treat yourself or find a trusty pair of soulmate leggings to wear every day, Lululemon is the place to be.

Worst case, you don’t like the fit or size and you can return it worry-free. If they are too long, you can have them hemmed. If they don’t sustain regular use or start breaking before the garment’s lifetime is up, Lululemon will even honor its warranty and give you a new pair. There really isn’t much to lose with Lulu! In my experience, they live up to all the hype and more.

Namaste!

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Just because I’m a guy who would never pay $68 for a shirt doesn’t mean I don’t have an appeal to shop at lululemon Atheltica. If the quality is as good as people say and the clothes are super comfortable, then maybe it’s worth the money. But in any case, you’re probably here because for one reason or another you need to take advantage of Lululemon’s return policy and have questions that need answers. With that in mind, here’s everything you need to know about their return policies so you can make your next return a moisture-wicking breeze.

How many return days does Lululemon offer?

30 days.

Lululemon gives you 30 days from the date of purchase to return an item for a full refund.

If you order online, you have 30 days from the actual delivery date.

Can clothes be worn?

They require the item to be unworn, unwashed and still have the tags attached.

From what I’ve heard, if you have removed the tags and worn the item and later discover a manufacturing defect, your mileage may vary slightly.

In this case you have a good chance of getting your money back or at least an “equal exchange”.

See Also: Zara Returns Policy: Let’s zip through the confusion

What if I lost my receipt?

If you’ve misplaced your receipt, you should still be able to make a return… in most cases.

In particular, if you gave them your phone number when paying at the STORE, they can view your transaction history.

I asked a Lululemon live chat rep what happens if you don’t give the rep your phone number…can you still make a return without a receipt?

I was told that it is “at the discretion of the store whether they are willing to return for credit. Every time you have bought something in the store, you will be asked for your phone number. This would lead to your profile.”

So get in the habit of being “okay” with giving them your phone number as it will make the return process that much easier.

If you make an online purchase, you can access your order history and online billing in your online Lululemon account.

Are items of clothing excluded from the policy?

Only final sale items are excluded from your 30 day return policy.

The chat rep I spoke to said that all “discounted items” are considered final sale and cannot be returned.

So if you buy something from Lululemon that isn’t being sold at full price, apparently you CANNOT return it.

That seems crazy! Is that right? Does anyone know the real truth?

Before you ask…they will accept a return of swimwear as long as the sanitary pad is still in place.

It’s also worth noting that gift cards and We’ve Made Too Much items also count as final sales.

See also: American Eagle Returns Policy: Everything you NEED to know

What is a Fast Track return?

A Fast Track return occurs when you receive credit within 2 hours of dropping off your return at a FedEx or USPS location.

Only returns of 3 or fewer items will be eligible, and you will receive a refund via a Lululemon e-gift card to your email inbox.

The E-Gift Card is the ONLY return option available with Fast Track and it can be used in store or online and NEVER expires.

When you log into your Lululemon account, you will see the Fast Track Return option if you are eligible for this “quick money return”.

How do I return or exchange a gift?

You can either return the item to a store (with your gift receipt) or contact a live chat operator who can help if you can’t get to an actual Lululemon Athletica location.

Can I do an exchange online?

no

You can only exchange in-store at a Lululemon location.

How is a PayPal return processed?

Lululemon is currently unable to process a return through PayPal if you originally used the payment service to make a purchase.

However, you will apply a credit to a PayPal return in the form of a gift card, Visa, American Express, or MasterCard.

See also: Nordstrom Returns Policy: Your 8 Biggest Questions Answered

Does Lululemon have a holiday return policy?

Yes.

As a general rule, anything purchased between November 1st and December 24th can be returned until January 24th.

Ask the Reader: What’s your experience with Lululemon’s return policy? Too strict, confusing or about right?

By Kyle James

Image rights to Mike Mozart.

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Craftsmanship: Mindful Intent

It takes hundreds of hours of meticulous tailoring to create a garment that fits and works so well it almost feels like wearing nothing at all. Every single detail, from the way our gear wicks sweat away from your skin to how we get seams out of the way, is thought through with relentless attention. There are no shortcuts and we wouldn’t want it any other way.

If our product doesn’t work for you, we’ll take it back.